Operations Management Definition

Operations Management Definition
Operations Management Definition
Introduction In today 's fast–paced ever–changing business world, organizations must deal with
many diverse issues. These issues range from maintaining their competitive edge in a fierce
marketplace to social, ethical and concerns regarding the health and well being of their employees.
The advent of new technologies has created organizational efficiencies however; it is a well–known
fact that healthcare has lagged behind other industries with regard to automation. Healthcare is
being asked to provide high quality care with increased efficiency yet the patient population
believes they are not receiving quality care. McCleave (1996) states that health care managers
should look to manufacturing ... Show more content on Helpwriting.net ...
This can be accomplished by instituting processes to get patients in to see the respective provider in
a timely manner, and addressing all of the issues in an individual encounter. McCleave (1996)
documents other methods to increase productivity and quality in the healthcare setting. One would
be to create an environment where the physician does only what he needs to do. This means that
physicians need to shed duties that can be handled efficiently and in a cost effective manner by
ancillary personnel, registered nurses or physician 's assistants. Office efficiency is another area
where improvements are possible. Processes should be evaluated as they relate to patient encounters
and non–value adding steps should be eliminated. When one considers all the aforementioned
possibilities for increasing efficiency it is very likely healthcare will not only realize cost savings
but will be able to provide quality healthcare to the patient population thereby reducing the
possibility of patients returning to the office on an emergent basis.
Conclusion
Operations management is as stated by Henderson is an evolutionary position that is needed for
healthcare to prosper. Healthcare it is in a state of enormous change and is faced with economic,
regulatory, technological and consumer pressures that must be addressed in order for the industry to
fulfill its mission. Operations management will play an integral role in healthcare
... Get more on HelpWriting.net ...

What Is The Importance Of Operations Management
OPERATIONS MANAGEMENT
Introduction:
Detail of operations management
TASK 1
Explain why businesses give importance to the operation (1.1)
Operations management (OM) is that phase of an organization where inputs are put into operations
to acquire required output (services) without compromising on quality. In other words operations
management is also described as combining and transforming various resources in the operations
sub–system into value added services in line with formulated policies of the organization. (Kumar
and Suresh, 2009)
IMPORTANCE OF OM
Operations Management explores the way organizations produce and distribute goods and services.
Everything you wear, eat, sit on, use or read comes to you courtesy of the ... Show more content on
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Operations management is based on short term planning and objectives, utilizing resources of the
company upto optimum level e.g proper employment of human resources, material and other fixed
non–current assets. Above mentioned methods are being put into practice at McDonald?s to achieve
the desired goals and objectives both long term and short term.
In strategic management only top level managers participate in formulation of long term planning
and objectives, whereas top to bottom managers participate in operation management to achieve the
set goals and objectives in line with decisions taken in strategic management. Only effective
implementation of operations management can ensure achievement of long term goals and
objectives. McDonald?s has effectively employed different skills and techniques for the
achievement of long term as well as short term goals and objectives chalked out in their strategic
management and operations management. That is what makes McDonald?s a vibrant and large
profit earning

Operation Management
TABLE OF CONTENTS
1. OPERATION MANAGEMENT 3
1.1. DEFINITION OF OPERATION MANAGEMENT 3
1.2. THE ROLE OF OPERATION MANAGER 3
1.3. RELATIONSHIP OF OPERATION MANAGEMENT WITH OTHER CORE FUNCTIONS 3
2. CASE STUDIES 3
2.1. HEATHROW INTERNATIONAL AIRPORT 3
2.2. NESTLÉ UK CHOCOLATE FACTORY 3
3. MAJOR UNDERSTANDINGS OF THE STUDY 3
4. CONCLUSIONS 3
REFERENCES 3
1. Operation Management
For the success of an organization, the management crew plays a major role. An organizational
structure is based on different operational parameters and in order to perform all the operations, it is
mandatory to scrutinize every major aspect related to the organizational strategy. Keeping the
significance of operation management under consideration, different ... Show more content on
Helpwriting.net ...
Resources are material, capital and human inputs to the process of production. Material resources
include materials and physical facilities such as inventories, supplies and plant equipment etc.
capital resources include bonds, stock and/or taxes which can be used to regulate flow of associated
resources. Human resource is sum of intellectual capabilities of managers, technical and non–
technical staff and is considered as most vital asset of the organisation. Transformation is basically
the process of combining resources for obtaining higher value goods and services than original
inputs under controlled conditions. Systems depict an arrangement of multiple components
developed to obtain require objectives of the plan. Business systems contain personal, finance,
engineering and operation, functioning altogether for integrity of organisation. Value addition
activities ensure to increase organisations' productivity ratio and give more value to the products
(Waters, C. D. J. (1991).
After reviewing different definitions promulgated by different experts, the next part of the paper will
analyze the role of an operational manager in an organization.
1.2. The role of Operation Manager
Operation managers of any organisation are concerned with planning, systemizing and controlling

the action which impact human behaviour with the help of models. Planning helps in establishing
action plan for the organisation and

Production and Operation Management
Production and Operation Management
Cheng Guoping
Chapter 1 Introduction
1. Production System
2. Production and operations in the organization
3. Function and jobs of POM
4. Decision Making in POM
5. The emergence of production and operation management
1. Production System
Production and operation management (POM) is the management of an organization 's production
system, which converts input into the organization 's products and services.
1.1 Production system model
Inputs conversions subsystem output
Feedback Feedback
Figure 1 A production System Model
2. Common ground and differences between manufacturing and services
1.2.1 Common Ground: Entail ... Show more content on Helpwriting.net ...
Production and operations in the organization
Figure 2 Basic management responsibilities
3. Function and jobs of POM
3.1 Functions Manufacturing––cutting, drilling, milling, etc. Or Teaching, farming, packing,
consulting, mixing, etc. Transporting Storing Plant maintenance and management Material
management Quality control, etc.
Table 2 functions of POM
|Planing |Capacity |
| |Location |

Operations Management
TABLE OF CONTENTS
Introduction Page 2
1. Acme Whistles case study
What is the overlap between operations, marketing and product/service development at Acme
Whistles? Page 3
2. Oxfam International case study
What are the main issues facing Oxfam's operations managers? Page 4
3. Formule 1 & Mwagusi Safari Lodge
3.1 For each hotel, what is the role of technology and the role of operations Page 6 staff in
delivering an appropriate level of service?
3.2 What are the main differences in the operations management challenges
Facing the two hotels? Page 7 ... Show more content on Helpwriting.net ...
are flown out in short notice. It's the operations Managers responsibility to ensure that the
warehouse is stocked with necessary items; transporters are ready to dispatch items at short notice.
The entire logistics operation is critical to ensure effective and timeous relief and supply
distribution.
oxfam international
Assessment, Evaluation and Improvement – had to adopt a systematic approach to evaluating their
successes and failures. They conducted real time evaluations to assess and influence emergency
response. These exercises provided vital information about the effectiveness of their response and
allowed them to make crucial adjustments to their process.
Development, Education & Awareness – majority of the people involved in Oxfam's relief and aid
programmed are volunteers. A key component of supplying aid and relief to communities is
knowing the background of the people you assisting. Another key area of Oxfam's operations is
'Clean Water', those involved in this programme, need to be well educated regarding water,
sanitization and the environmental impacts.
formule 1 & mwagusi safari lodge
3.1 What are the role of technology and the role of operations staff in delivering an appropriate level
of service for each hotel?

Formule 1:
Fomule 1 is one the few hotels that operate on two principles not always associated with the hotel
industry, "Standardization and Technology".

The Role, Roles And Responsibilities Of Operations Management
Operations management is the activity of managing the resources which are devoted to the
production and delivery of products and services. Operations management not only producing
physical goods but also satisfying customers. Not only that, most of the organizations consist
operations function. As operations function is part of organization's responsibility which is
important every organization about the outcome of product and services.
Besides,organizations involve in the production of goods and services that the workers have to seek
for resources and transform the resources into output and then distribute them to intended buyers.
Workers are able to take the responsible to manage all parts of organization's operations processes in
a great complex of organizations operation. ... Show more content on Helpwriting.net ...
Producing the accurate amount of good and services at the right timing of the right quality and cost
to achieve customer requirements is the role of operations manager. For instance, a factory manager
in charge of a factory which is to be called an automobile assembly factory. It is an operations
management uses machines to efficiently assemble products that satisfy current customer demands.
Therefore, working in factory consists quality managers, production managers, inventory control
managers and supervisors are consider as working in operations management, responsibility of
efficiency and effectiveness ofoperation managers in the production of goods and services. It can be
separated into direct responsibility and indirect responsibility. Direct responsibility is for the
activities which produces and delivers products and services and indirect responsibility is for the
activities of the other functions of organization. For instance, the operation function of asset
managementinvolved and supported a firm's building, facility and stock. The way the
workersproceed are the pointsof resource of every

1. Why is it undesirable for the United States to evolve into a service economy?
It is undesirable for the United States to evolve into a service economy because several problems
arise if jobs shift from manufacturing to service. One is that service job pay less. Many service jobs
are in minimum wage, while hourly wages from manufacturing jobs have historically exceeded the
minimum wage by a substantial margin. As a result the standard living will necessarily decline.
Furthermore, manufacturing allows the firm to capture payoff for the development of new
technology. If this payoff is lost, so is the incentive to invest in research. The decline of
manufacturing domestically has led to a shift in jobs from the manufacturing sector to the ... Show
more content on Helpwriting.net ...
It is our continual focus on short–term performance and the incentive system we have built up
around this objective that led to these crises.
4.What are the advantages and disadvantages of producing new products in existing facilities?
Here are some advantages of producing existing facilities:
* Financial benefits – Clean up your balance sheet by eliminating assets, and have a more stable
cash flow * Strategic optimization – Think about your company's core mission and whether it is
relevant to continue certain operations * Better management of the outsourced activity – In theory,
you can choose a supplier that is a leader in the field * Market discipline – You can align your costs
with those of suppliers in the field * Technology – In theory, you gain access to state–of–the–art
technologies * Flexibility – The resources no longer used in one area can be redirected to the
company's core operations
Here are some disadvantages of producing new products in existing facilities: * Loss of expertise –
You lose know–how and skills that may prove critical to your long–term competitiveness.
Information from suppliers helps in new product development. * Dependence on the supplier – If
you resume carrying out the outsourced activity yourself, it can take years to reach the level of
performance you used to enjoy. But if the supplier's service deteriorates, or if their price rises,

Operations Management of Netflix Essay
EXECUTIVE SUMMARY Netflix began in 1997 as a revolutionary idea by CEO Reed Hastings
and software executive March Randolph. Before long, in 1999 Netflix launched its major line of
business, the online subscription service, which radically changed the way consumers viewed
movies and television. For a young company in an innovative and growing industry, Netflix has set
itself up for a tremendous journey. The company has had much success due to its adaption of a
modern business model and strength in operations management. Its continued reliance on and
improvements of operation management principles is necessary to continue growing and bringing in
profits. The following analysis focuses on operation management principles attributable to ... Show
This analysis delves into the company's operation management principles to interpret its successful
strategies and offer future recommendations.
OPERATIONS AND PRODUCTIVITY Netflix must rapidly and effectively meet customer
demands for entertainment services. In order to do so, proper and consistent operation management
techniques must be in place for operations and productivity. In the past Netflix expressed a
mismatch in operations and productivity goals. Site uptime and new feature goals clashed within the
two areas of operations management. In its early stages, Netflix ran out of a central data center
where internal operations and production changes were deployed every two weeks to one internal
operations team. With a centralized approach, deployments were large and risky. This caused delays
and decreased productivity. Today, there are exciting new trends in operations management and the
market in which Netflix serves. Netflix accepted these trends and adapted to match the fast–paced
production environment. Most notably, rapid product development has challenged managers to
make operations as technologically smooth and effective as possible. In 2012, Netflix integrated a
Netflix Cloud design for reliable operations and productions. The current design is a web, with each
service having it's own deployment schedule and innovation pace. Simply put, the Netflix approach
has been to make internal operations a distributed system. The

CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Some of the operations–related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production
function.
True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
5. An example of a "hidden" ... Show more content on Helpwriting.net ...
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing d (Organizing to produce goods
and services, moderate)
25. Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function c (Organizing to produce goods and services, moderate)
26. Which of the following would not be an operations function in a fast–food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients a (Organizing to produce goods and services, moderate)

27. The marketing function 's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization 's products or services
e. securing monetary resources d (Organizing to produce goods and services, moderate)
28. Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource

Operation Management Essay
Introduction The management of resources which produces and delivers products and services is
operation management. The part of an organization that is responsible for this activity is the
operation function. And the people responsible for managing some or all of the resources which
makes up the operations function are known as operation managers. It is worth noting that in some
organization the operations manager might be called by other name (Morton 1999). In this work I
have selected the private sector services, quality issues, roles of an operation manager and operation
performance using the Co–operative foods. Part 1 For the first part, I have selected the private sector
services which will involve the ... Show more content on Helpwriting.net ...
is the former user friendly especially for customers from non English speaking countries. Also are
there enough sitting areas (chair and tables) for customers to site and complete the form. This should
be taken into consideration during the feedback section and continuous improvement of the Process
should be made. Control quality against standards An operation needs to perform checks in order to
ensure that the product or services are up to the standards that are put in place. This can also be
known as inspection which are activities for measuring, testing the characteristic of the services
provided by the bank to ensure that they are in conformity with standards. The operation manager
needs to ensure that things are done right all the time (Caplen 1990). This process involves three
decisions see appendix 2 A bank will check that there is enough application form at the service
counter to avoid delays, also the customer's details should be checked to ensure that the application
form is filled out correctly and that the customer provided the required identification to open an
account (at the start or end of the process). It may seem more logical to check every single product
or services stage but it might also be costly and time consuming. From the process map above, the
identification of the customer will be checked and a credit check needs to be carried out before the
account is opened. However, there are two different methods commonly

Differences Between Marketing And Operations Management
B203A
The effectiveness of organizational performance depends on the capability of the organization to
cooperate and direct the activities of its various functional units to eliminate discrepancies and
maximize efficiency. Marketing and operations management are two main functions within any
organization. Both of them are responsible for providing goods and services that satisfy the
customer needs. This essay will point out the role of marketing and operations management within
business. The essay shall also explore how the absence of coordination between marketing and
operations management create quality gap. Eventually, the essay will also mention the importance
of coordination between marketing and operation management.
Marketing and operation management are core activities in the organization that should work
together in harmony and consistency. Al–Mari company is one of the largest food stuff companies in
GCC region . The relationship between marketing and operations management is maintained and
fostered by the company. Marketing function include all the activities and processes directed to
discover, manage and develop customer relationships by meeting customer expectations. The role of
the marketing function in Al–Mari is to discover customer needs by collecting relevant information
about the characteristics and features of target customers using different techniques such as market
research and segmentation. The role of marketing also is to forecast the sales of the company within
a certain period of time. Further, marketing is ... Show more content on Helpwriting.net ...
The influence of the absence of coordination between the two functions and its result on what is
known quality conflict especially actual quality, perceived quality and customer satisfaction. Also,
the essay pointed out the importance of having smooth coordination between the two function on
the business of the

Operations Management for Mcdonald
[pic]
University College Dublin
National University of Ireland, Dublin
Bachelor of Science
Operations Management Pre course assignment
Intake: BSc14L
Student Name: Wu Linlin
Student Number: 10287698
Lecturer: Professor Brian Fynes & Dr. Chang Chen Sheng
Date of Submission: 21 February 2012
For the fast food chains, it is no doubt that McDonald 's is successful in the world. It is known to all
from children to elder. This is closely relevant to organization operation that produces food and
services. Operation plays an important part in developing organization. In this paper, it provides
McDonald 's operation features and benefits which contribute to competitive advantages through
operation ... Show more content on Helpwriting.net ...
In fact, no matter how economic situation change, there is a new time trend is formidable that is
electronic age. Organization in order to suit the condition, it seems they will be listed it in the future
of one of the major strategies. Although McDonald 's is a traditional industry, planning of the
construction of the Internet is absolutely necessary, or other firms in the same industry may threaten
to it. MingYuan Li emphasized that McDonald 's did not construction network communication
system in the Internet development initial period, the major reason is even if the network
communication system began to operate McDonald 's, for the entire value system of McDonald 's,
McDonald 's still do not reveal timely, positive benefits in the internal communication, education
and training. Even in and enterprise supply system interaction, or communicate with customers, it
also cannot achieve requirements of high quality performance of McDonald 's brand, so McDonald
's did not have a decision to invest. But now, McDonald 's was combined with Yahoo establish the
website in order to solve the problem of large logistics management, that is to provide information
system access for its staff, chain stores and suppliers in all over the world. This website cover 120
countries, and at the same time when customers into the website, they can check every country and
every outlets. In conclusion, the success of McDonald

No of words: 3.236 (excluding table of contents, references and appendices)
Chapter 1: Introduction
1.1 Company products
Wrigley Vietnam (WVN) has been running its business in Vietnam's confectionery market for nearly
20 years and now is recognized as a Gum market leader. Specifically, it exploits in the chewing gum
& candy categories with the well–known brands such as Doublemint, Cool Air and Extra gum &
Sugus candy. However, its gum takes account for around 90% sales contribution in total. Therefore,
this paper would only seek to focus on operational aspects of WVN's chewing gum.
1.2 Customers
a) Internal customers: they are the labor force from cross–functional levels such as marketing,
finance, sales, supply chain and ... Show more content on Helpwriting.net ...
"Aggregate planning, also known as aggregate scheduling, is concerned with determining the
quantity and timing of production for the intermediate future and its objective is to meet forecasted
demand while minimizing cost over the planning period" (Heizer & Render, 2011).
According to Reid & Sanders, "the aggregate plan called the production plan includes the budgeted
levels of finished products, inventory, backlogs, workforce size, and aggregate production rate
needed to support the marketing plan".
"It is further known as sales and operations planning (S&OP)" (Bozarth & Handfield, 2013, p. 314)
and adapting from the APICS definition, "it is a process to develop tactical plans by integrating
marketing plans for new and existing products with the management of the supply chain". Now
looking at the case of WVN, it is obvious that the company has initially applied the "pure strategy"
to neutralize the impacts of demand fluctuations (Russell & Taylor, 2011, p. 612):
– "The level production strategy keeps the production level at a fixed rate (usually to meet average
demand) and uses inventories to absorb variations in demand".
– "The chase demand strategy matches the production plan to the demand and absorbs fluctuations
in demand by hiring & firing workers or using overtime & idle time".
Figure 2: "Pure Strategies for Meeting

production and operation management
Examination Paper of Production and Operations Management
IIBM Institute of Business Management
Examination Paper
Production and Operations Management
Subject Code–B107



MM.100
Section A: Objective Type & Short Questions (30 marks)
This section consists of multiple choice & Short Notes type questions.
Answer all the questions.
Part one questions carry 1 mark each & Part two questions carry 5 marks each.
Part One:
Multiple choices:
1. Production and Operations Management concerns itself with the conversion of:
a. Outputs in to inputs
b. Inputs in to outputs
c. Outputs in to outputs
d. None of the above
2. Continuous Production is
a. The last operation to the finished product
b. The first operation to the ... Show more content on Helpwriting.net ...
It was estimated that 40 percent of the requested files were these "no hit" files requiring a search.
Often these "no hit" files were eventually found stacked in the requester‟s office. The primary
"customers" of the file clerks were underwriters and claims attorneys.
Underwriting
Company management and operations analysts were consistently told that the greatest problem in
the company was the inability of file clerks to supply files in a speedy fashion. The entire company
from top to bottom viewed the productivity and effectiveness of the department as unacceptable. An

underwriter used
20–50 files per day. Because of their distrust of the files department, underwriters tended to hoard
often used files. A count by operations analysts found that each underwriter kept from 100–200 files
in his or her office at any one time. An underwriter would request a file by computer and work on
other business until the file was received. Benson employed 25 underwriters.
Management Information System
Upper management was deeply concerned about this problem. The MIS department had suggested
using video disks as a possible solution. A video disk system was found that would be sufficient for
the companies needs at a cost of about $12 million. It was estimated that the system would take two
years to install and make compatible with existing information systems. Another, less attractive was
using microfilm. A microfilm system would require underwriters to go to a single

The Operation Management System Of Primark
Operation management system relates to the concept of how an organization is able to offer their
goods and services with satisfying the customer and maintaining quality (Mullins & Gill, 2013). It is
a fact that the operation system of any firm is major resources arrangement that is often linked with
the production and delivery of its product and services.
Purpose of the study
As for any firm to start up their operation there are various aspects to take under consideration. We
are asked to provide an over view and highlight the role of Human resource within an existing
organization; for this we will analyse the operation management system of Primark.
About The Company
Primark is one renowned retailing group that is employing 61,000 people. ... Show more content on
Helpwriting.net ...
Under developing marketing strategies, various macro environmental elements are analysed both on
national and international level for effectively penetrating the market and attain higher niche target
(Saabira, 2015).
Political Factors: Primark operates in global environment with their operation spread all around the
globe; the operation of the company is influenced strongly by political situation of the country
where they are doing business. They have flexible policies to adjust in an unstable economy.
Economic Factors: Entire world has faced economic decline and this has impacted on the
purchasing power of the customer that has badly hit the multinational organizations along with
Primark plc. Thus for surviving they have revised their pricing strategy of the product.
Socio–Cultural Factors: Primark is situated where potential buyers are the major target. In UK, more
than 90% of the population are whites, therefore the traders mostly targets

Cadbury World
1)
The service concept of Cadbury World is the form, function and overall purpose of the design and
the benefits it will provide to meet the needs and expectations of the customers. By means of form,
the overall shape of the service concept is the contemporary leisure experience to permanent
exhibition devoted entirely to chocolate but also to have educational value and be guided by the
spirit of the old tours. By means of function, the service concept operates in a way of servicing
social responsibility and the desire to be a good neighbour. By means of purpose, the service
concept is intended to satisfy the adults who fondly remember their childhood tours to Cadbury¡¦s
factory visit, the requests from educational ... Show more content on Helpwriting.net ...
In addition, the self–service display at the shop is compromised with dependability (the pilferage by
children directly affect the stock availability) due to a lack of automated security systems.
Other factors
The location of Cadbury World is far away from town. The coaches often arrive late and miss their
agreed times because of the difficulty of estimating the duration of road journeys. This has
compromised with speed and dependability as the delay adds to the queues of visitors at the
exhibition entrance at busy periods
2)
The process flow chart showing how customers are processed through the operation is shown as
following:
The process flow chart suggests that the process design of Cadbury World is product–based layout.
It is because the equipments are arranged in a logical sequence and the customers pass from one
operation to another in a logical sequence. Hence, the operation is very repeatable and predictable.
3)
The hourly capacities for each operation in 2) above are calculated as following:
The entrance:

15–20 visitors x (60 minutes / 2–1/2 minutes)
= 360–480 visitors per hour
The Marie Cadbury room:
Original design:
(70 visitors x 1/3) x [60 minutes / (5 minutes + 1–2 minutes + 4 minutes)]
Peak times
70 visitors x [60 minutes / (5 minutes + 1–2 minutes + 4 minutes)]
The packaging plant:
30 visitors x [60 minutes / (3 minutes + 8 minutes)
= 164 visitors per hour
The demonstration

SUB: OPERATIONS MANAGEMENT 1. Production planning functions can be broadly identified
as a) Estimating , routing , distribution b) Estimating, routing, scheduling c) Estimating,
distribution, collection d) Distribution, collection, scheduling 2. For efficient process of order
picking by personnel, communication plays a vital role in any Organization and the directives they
need to have are ____, _____ and _______. a) Simple, clear and straight b) Straight, clear and easy
c) Precise, timely and appropriate d) Accurate, timely and sufficient 3. The three major functions of
any business organization are _______, _______ and ______. a) Coordinating, organizing,
delegating b) Organizing, supervising, ... Show more content on Helpwriting.net ...
Which of the following is correct? a) Both are true b) Both are false c) True and false respectively d)
False and true respectively. 8. The method used mainly where transportation costs either for
distribution of products or collection Of materials from different suppliers is the main criterion. a)
Centre of gravity method b) Break even analysis c) Point rating method d) Factor rating method 9.
PDCA stands for ________. a) Prepare, Develop, Control, Act b) Plan, Develop, Coordinate,
Analyze c) Product, Development, Cost, Analyze d) Plan, Do, Check, Ac 10. Success of JIT
depends upon a lot of ________ and _______. a) Preparation and committed implementation b)
Teamwork and technology c) Cooperation and effort d) Information technology and planning 11.
Write short notes on the following : (I) CPM Vs. pert technique (III) Advantages of matrix
organization (IV) Commission of projects 12. a. How would operations strategy for a service
industry be different if any from that for a manufacturing industry? (It's an example & explains) b.
What are the levels of aggregation in forecasting for a manufacturing organization? How should this
hierarchy of forecasts be linked and used? 13. How would forecasting be useful for operations in a
BPO (Business processes outsourcing) unit? What factors may be important for this industry?
Discuss. 14. A good

Evolution And Development Of Operation Management
Introduction
People can say that operations management has existed since man start to produced goods and
services to meet their needs and necessities. Although, the origin of operations may be come from
ancient civilizations, their major evolution in history is practically refers to the last 250 years.
Therefore, the story is presented in accordance with the most important contributions or primitive
impulses and not strictly chronological terms. There are several important areas that have
contributed to the evolution and development of operation management.
One of the key factor and influence on history of this development is the industrial revolution. In the
eighteenth century in England there it occurred a development called Industrial Revolution. This
development comprised two main aspects: the widespread substitution of human, animal and water
power machines; it originates a second aspect that was the establishment of the factory system. The
steam engine invented by James Watt in 1764, provided the necessary mechanical power to
factories, others parallel events as the creation and concentration of workers at the factories. This
development gave workers and factories a need to organize for a more logical, faster and efficient
completion of tasks (Qureshi, 2015).
The Industrial Revolution spread to England and other European nations and the United States. This
was more accelerated in the late eighteenth century with the development of the petrol engine and

Production Of Production And Operation Management
PRODUCTION & OPERATION MANAGEMENT
The focus of any business is to provide needs of customer by providing military and supplies, and in
this procedure generate value for customers and solve their trouble. Production and operations
management talks about applying big business association and management concepts in formation
of supplies and military (1).
PRODUCT: A product is defined as the thing offered for deal. A product can be a facility or an item.
It can be material or in virtual form. Every product is made with some particular cost and each is
sold at a price. The price depends on the quality, marketing etc (2).
Product can be different object for different people like for customer product is mix of utilities
because customer expects some uses from product. For example Body wash can be identified by
cleanliness of body, health, fragrance and also freshness. For production manager the product is
multiplication of various operations and surfaces because he/she responsible for production of
product. For finance manager product can be mixing of various costs because he/she responsible for
profits of the product (3).
PRODUCTION: Production is a technical process which involves transformation of raw material
(input) into required product or service (output) by adding up economic cost (1). In other words it is
the step–by–step transformation of one form of material into another form through chemical or
mechanical processes (4).
PRODUCTION SYSTEM: The production system of a

OPERATIONS MANAGEMENT 2
This assignment will define operations management and explore the various bodies of knowledge
and practices that have led to operations management as it is currently known today. Additionally,
this paper will focus on topic areas such as supply chain management, total quality management
(TQM), reengineering, theory of constraints (TOC), Alfred P. Sloan's contributions to TQM, JIT,
and reengineering in relation to Sloan's organizational success, and Toyota's production system, also
known as Just in Time (JIT). ... Show more content on Helpwriting.net ...
73). As a result, companies that must share a great deal of proprietary information with its supply
partners may be reluctant to fully embrace supply chain management
OPERATIONS MANAGEMENT 4
because of the risk that its trade secrets may be compromised by its partners. Total Quality
Management Total Quality Management (TQM) is a process that seeks to continually re–examine
the requirements of its customers and provide a policy of continuous improvement to its products
and services (Morris & Oakland, 2002, p. 11). TQM is similar in many ways to supply chain
management in that it relies on suppliers to provide goods and services as part of a supply chain.
However, TQM strives to improve the quality of its products and services at every step between its
customer and supplier. In like manner, the customer and supplier chains, internal as well as external,
are the basis of the TQM model (Morris & Oakland, 2002, p. 11). In turn, these chains must be
supported by communication, commitment, and the culture within the company. Another similarity
of TQM and supply chain management is that the quality of its products and services is ultimately
judged by

operation management Executive Summary Operation management is defined as the design,
operation, and improvement of the systems that create and deliver the firm's primary products and
services. Somerset furniture company's global supply chain was getting lose its competitive edge
and even faced shipments delayed by as much as 40%. The company prides itself on customer
service and fears that late deliveries to its customers would harm its credibility and result in lost
customers and excessive inventories. Somerset set up new strategy and tactics to meet the goals and
improve the global supply chain. First, Somerset found out where the problems are and focused on
its core competences that improve productivities and reduce ... Show more content on
Helpwriting.net ...
Thus, Somerset needs to more focus on improving quality and reducing time and then we can define
Somerset's business strategy is providing exceptional higher quality, faster delivery. The detailed
tactics to meet the goals or solve problems Operation managers are discovering that global supply
chains have additional complexities that were either negligible or nonexistent in domestic
operations. These complexities include language and cultural differences, declare customs, currency
fluctuations, armed conflicts availability of trucking, increased transportation costs, and crucial lead
times, and the increased need for trust and cooperation among supply chain partners. Furthermore,
managers must be able to identify and analyze factors that differ from country to country that can
impact the success of the supply chain, including local capabilities: financial, transportation, and
communication infrastructures: governmental, environmental, and regulatory issues: and political
issues. Somerset has to develop not only technology information system, sourcing supplies,
materials but also relationship with suppliers such as Chinese workers, Chinese managers, trucking
availability and customs inspection etc. There are several considerations to improve Somerset's
inefficiency in aspects of quality controls and time reduction, flexibility and cost.

Select two organisations that you are familiar with – one with a service output and one with a
product output, and compare and contrast these organisations with respect to the following aspects:
1.1 The process of transformation of inputs to outputs 1.2 Process and Capacity design 1.3 Supply
Chain management 1.4 Scheduling
Operations Management refers to the management of the production system that transforms inputs
into finished goods and services, (http://csuponoma.edu/weber). Net MBA Business Knowledge
Centre adds on to say that an operation is composed of processes designed to add value by
transforming inputs into useful outputs. Jay Heizer and Barry Render define operations management
as a set ... Show more content on Helpwriting.net ...
Inputs Transformation Process Output .Malambe fruit .Mixing Malambe fruit with water .Malambe
.Labour .removing Malambe fruit seeds through sieving juice.
.Water .adding sugar to the liquid Malambe
.Sugar .Bottling
.Sieve
.Bottles
MALSWITCH's internet is fast, reliable and secure. MALSWITCH strives to provide the best
service so as to meet their customers' expectations. MALSWITCH achieves this by recruiting the
best personnel and training them to keep up with technology. MALSWITCH designs and tests its
service before rolling it out to analyze if it meets the requirements of its customers. MALSWITCH's
after sale support service is quick.
MALSWITCH uses the following as its inputs; skilled labour in the form of engineers and technical
marketers. The other input is equipment like towers, electrical power, servers, cables, transmission
equipment, switches, routers and server applications. The transformation process includes asking
customers what they want, designing network, testing the network, installing network, connecting
transmission equipment through cables, micro wave wireless channels to central internet server and
all

Mcdonalds And Operation Management
About McDonald
Task 1
a) Why business tends to give significance to the operations management? (1.1)
1.1.1 What is Operation Management?
Operation Management is an activity of organizing the resources which are linked to the production
and delivery of products and services (Iris).
The mangers of operation management have a primary duty of processing the input into the output.
They hold the responsibility of using the resources effectively and efficiently during production
process.
1.1.2 What are outcomes of Operation Management?
Operation management is a vital part of an organization and holds a strong responsibility towards
the progress of a business by using the resources efficiently as well as effectively so as to produce
the desired ... Show more content on Helpwriting.net ...
At McDonalds, the operation management policies are made by top management which is then
implemented and are being sent in written form to all branches based upon instructions of top
management. These strategies helps McDonald achieve its goal and remain positive in every
situation. Moreover, operation managers are available at every branch of McDonald's that deals and
controls the operation activities in an organization. We all know that operation management is very
important and so is planning and services so as to meet the needs of an organization. Planning in an
organization helps the organization to identify as well as develop new product and services which
can meet the needs of an employee. At McDonald, product planning is given high term importance
and is considered as an important task.
The manufacturing management at McDonalds is transparent which allows customers to see the
process of making the fast food hence can judge the hygienic condition of McDonalds as customers
can enter the place of process and also check what the ingredients are put in the food which is quiet
satisfying.
b) Advantages when producing safely on time, to cost, to quality and within the law

A Report On Business Operations Management
Rough Draft
Business Operations Managers do many important jobs, however their main priority is to make sure
the company is well organized and efficient by keeping a constant eye on production and evaluate
what needs to be changed or kept the same according to monitored results. ("business Operations
Manager 's Job Overview.") Until the end of the 18th century, agriculture was the predominant
industry, but agriculture soon evolved into industry, creating a position for operations managers
almost everywhere, especially in car factories and similar settings where the work has to be fast and
efficient. ("Operations Management.") By the early 1960s Operations Management had become a
professional field that mostly existed in big business and helped to organize work as well as
maximize profit. ("Operations Management.") In this essay I will provide information for the
background of the career, career requirements and qualifications, working conditions and salary, the
typical day, future needs for the career, my interest in the career, and a personal interview with the
operations manager of B.C. Clark Jewelers.
To be a Business Operations Manager, You must obtain a bachelor's degree or a higher level of
education in order to have a good chance of getting this particular job today and in the future. For
instance, someone with a master's degree in business might have a better chance at landing a job
than someone with only a four year degree. ("Business Operations Manager Jobs:

Mco/561 Operations Management
Operations Management focuses on the design and management of products, processes, services and
supply chains (Diemond, 2014). It considers the acquisition, development, and utilization of
resources that firms need to deliver the goods and services their clients want (Diemond 2014).
Operations Management consists of many topics which are applied on a daily basis at the company I
work for. Some of the topics include process control, lean manufacturing, six sigma, and supply
chain management. It is the process that controls how inputs (raw materials, labor, and energy) get
converted into outputs (finished goods or services). Manufacturing Process Control (MPC) is
designed to address product quality. MPC is a methodology aimed at reducing variation ... Show
5S is the foundation of all improvements and is the key component of establishing a Visual
Workplace (Lister, 2012). The 5s principle focuses on having visual order, organization, cleanliness
and standardization. Utilizing the 5s program can improve profitability, efficiency, service and
safety. My employer utilizes the 5s principles on a daily basis. The focus is creating an efficient
work environment that uses only the necessary tools and materials needed, reducing waste, and
eliminating non–value added activities. Each work station is equipped with the tools required to do
the job. All other tools have been removed. The work station has labels for the tools, materials, and
items needed in the area. The labeling makes it quicker for the operator to locate anything they need,
resulting in increased line efficiency. Every operator is in charge of keeping their work area 5s
compliant. By deciding what should be kept, where it should be kept, and how it should be kept, 5S
eliminates wasteful clutter and creates ownership of processes among workers (Colbert, 2013). The
result of implementing the 5s principles are visually and economically

Management Operations Management
Management in all business and organizational activities is the act of coordinating the efforts of
people to accomplish desired goals and objectives using available resources efficiently and
effectively. Management comprises planning, organizing, staffing, leading or directing, and
controlling an organization (a group of one or more people or entities) or effort for the purpose of
accomplishing a goal. Resourcing encompasses the deployment and manipulation of human
resources, financial resources, technological resources, and natural resources.
Since organizations can be viewed as systems, management can also be defined as human action,
including design, to facilitate the production of useful outcomes from a system. This view opens the
... Show more content on Helpwriting.net ...
The phrase "management is what managers do" occurs widely, suggesting the difficulty of defining
management, the shifting nature of definitions and the connection of managerial practices with the
existence of a managerial cadre or class.
One habit of thought regards management as equivalent to "business administration" and thus
excludes management in places outside commerce, as for example in charities and in the public
sector. More broadly, however, every organization must manage its work, people, processes,
technology, etc. to maximize effectiveness. Nonetheless, many people refer to university
departments that teach management as "business schools". Some institutions (such as the Harvard
Business School) use that name while others (such as the Yale School of Management) employ the
more inclusive term "management".
English speakers may also use the term "management" or "the management" as a collective word
describing the managers of an organization, for example of a corporation. Historically this use of the
term often contrasted with the term "Labor" – referring to those being managed.
Nature of managerial work[edit]
In for–profit work, management has as its primary function the satisfaction of a range of
stakeholders. This typically involves making a profit (for the shareholders), creating valued products
at a reasonable cost (for customers), and providing rewarding employment opportunities for
employees. In nonprofit management, add the

Importance And Importance Of Operations Management
THE IMPORTANCE OF OPERATIONS MANAGEMENT
As a primary business function, along with marketing and finance, the operations function plays an
important and strategic role in achieving a company's future plans. Since the functions involved in
OM are more in relation with the production of goods and services. It typically involves the greatest
portion of the firm's capital assets.
It plays a major role in the quality and most of the time the visible face of the company with which
the customer must deal. Customer services, product/service delivery, quality and effectiveness of
many interactions with the customer are all categorized as the OM activities.
1) INTRODUCTION – WHAT IS OPERATIONS MANAGEMENT?
Operations Management (OM), as a field, deals with the production of goods and services. It
provides a detailed layout of the businesses to the operations managers to assist them ... Show more
content on Helpwriting.net ...
Framework outline is a foreordained game plan of segments. It secures the connections that must
exist between inputs, change exercises and yields so as to attain to the framework targets. With the
most organized configuration, there will be less arranging and choice making in the operations of
the framework. Framework control comprises of all activities important to guarantee that exercises
adjust to biased arrangements or objectives.
1.4) The role of operations manager
Operations managers are in charge of overseeing exercises that are essential in the production of
goods and services. Their immediate obligations incorporate overseeing both the operations process,
grasping outline, arranging, control, execution change, and operations methodology. Their indirect
obligations incorporate associating with those managers in other functional ranges inside the
association whose parts have an effect on operations. Such areas include: finance, accounting,
personnel and engineering.
2) PRODUCTION

Coursework of Operations Management Comparison and contrast of operation problems among
Executive Holloware ltd., Oilpartz ltd. and London zoo Summary In this article, three operations
management related cases are studied and analysed. The writer compares and contrasts similarities
and differences in these cases in the following aspects: the transformation process model, types of
operations, the objectives of operations. By looking into more detailed problems in each case, those
more complex items such as quality improvement, process planning, capacity planning,
scheduling/loading, are also illustrated. And finally, some key factors concerned with operations
improvement and strategy are given to the cases. Operations management is the term ... Show more
The variation dimension The customer numbers in London Zoo are greatly affected by factors such
as holidays, weather, London Zoo accordingly has to change its capacity, managers will sometimes
have to anticipate the visitors figure, thus the variation dimension of it is high. While, Executive
Holloware Oilpartz Ltd processes with moderate–variation. The visibility dimension As we
mentioned before, the goods of Oilpartz Ltd and Executive Holloware is low–customer contact,
their visibility dimension is thus low–visibility. By providing face–to–face service to customers,
London Zoo has a high–visibility. The Objectives of operations Every company, no matter what
goods or service they provide with to their customers, has its own operations objectives. Basically,
there are five 'performance objectives ' and they apply to all types of operations. ________You
would want to do things right; that is , you would not want to make mistakes, and would want to
satisfy your customers by providing error–free goods and services which are 'fit for their purpose '.
This is giving a quality advantage to your company 's customers. ________You would what to do
things fast, minimizing the time between a customer asking for goods or services and the customer
receiving them in full, thus increasing the availability of your goods and services and giving your
customers a speed advantage. ________You

Operation Management Essay
Operation Management Operations administration concentrates on precisely dealing with the
procedures to create and circulate items and administrations. Operations administration is the
procedure, which joins and changes different assets utilized as a part of the creation/operations
subsystem of the association into quality included item/benefits in a controlled way according to the
arrangements of the association. In this way, it is that part of an association, which is worried with
the change of a scope of inputs into the required (items/administrations) having the essential quality
level. HISTORY Operations in some structure have been around the length of human try itself yet,
in assembling at any rate, it has changed significantly after some time, and there are three
noteworthy stages – create fabricating, large scale manufacturing and the advanced period. We
should take a gander at each of these quickly thus. Craft manufacturing Create fabricating depicts
the procedure by which gifted craftspeople produce products in low volume, with a high level of
assortment, to meet the prerequisites of their individual clients. Throughout the hundreds of years,
abilities have been transmitted from bosses to disciples and understudies, and controlled by
societies. Craftspeople normally worked at home or in little workshops. Such a framework
functioned admirably for little scale nearby generation, with low levels of rivalry. A few commercial
ventures, for example, furniture

operation management
Operations Management Chapter 1 Solved Problem 1 Student tuition at Boehring University is $100
per semester credit hour. The state supplements school revenue by matching student tuition dollar
for dollar. Average class size for a typical three–credit course is 50 students. Labor cost are $4000
per class, materials costs are $20 per student per class, and overhead costs are $25000 per class. a.
What is the multifactor productivity ratio for this course process? b. If instructors work an average
of 14 hours per week for 16 weeks for each three–credit class of 50 students, what is the labor
productivity ratio? c. Solved problem 2 Natalie Attired makes fashionable garments. During a
particular week employees worked 360 hours to produce a ... Show more content on Helpwriting.net
...
Because of demand uncertainties, the operations manager obtained three demand
forecasts(pessimistic, expexted, and optimistic). The manager believes that a 20 percent capacity
cushion is best. a. What is the minimum number of machines needed? The experted number? The
maximum number b. If the operation currently has three machines and the manager is willing to
expand capacity by 20 percent through short–term options in the event that the optimistic demand
occurs, what is the capacity gap? Table 6.2 CAPACITY INFORMATION FOR AUTOMOTIVE
BRAKE SUPPLIER Time Standard Demand forcast Component Processing (hr/wait) Setup (hr/lot)
Lot Size (unites/lot) Pessimistic Expected optimistic A 0.05 1.0 60 15000 18000 25000 B 0.20 4.5
80 10000 13000 17000 C 0.05 8.2 120 17000 25000 40000 Problem 6 OM Explorer Up, Up, and
Away is a producer of kites and wind socks. Relevant data on a bottleneck operation in the shop for
the upcoming fiscal year are given in the following table; Item Kites Wind socks Demand forecast
30000 units/year 12000 unit/year Lot size 20 units 70 units Standard processing time 0.3 hour/unit
1.0 hour/unit Standard setup time 3.0 hours/lot 4.0 hour/lot The shop works two shifts per day, eight
hours per shift, 200 days per year. There currently are four machines, and a 25 percent capacity
cushion is desired. How many machines should be purchased to meet the upcoming year's demand

Operation Management on Ikea
1.0 Introduction
An objective of writing this report is to identity and analyzes operation system applied in IKEA, the
well–known low cost yet high quality home of furnishing. Function, process and strategy of IKEA
operation system will be accessed to identity the core competency that lead to the successfulness of
IKEA in the world. Besides, other purpose in complete this report is to analyze the strength and
weakness of operation system in IKEA. Operation management is procedure where processes of
production or deliver goods and services is being monitoring and managing. Operations
management is the activity of managing the resources which produce and deliver products and
services (Slack, Chambers and Johnston, 2010). Operations ... Show more content on
Helpwriting.net ...
As IKEA stores are located away from the urban areas, many customers may only patronize the
stores during weekends. Hence, the store may be relatively quiet during the weekdays and highly
packed with shoppers over the weekends. In the case of IKEA, although it adopts the self–service
concept in their stores, it actually still maintains a high level of contact with their customers. To ease
and facilitate consumer's shopping, IKEA provides catalogues, measuring tapes, shopping list and
pencils. In addition, IKEA stores are designed to have a 'family shopping experience' with customer
services and facilities such as a restaurant, day care facilities and a Swedish shop. Parents can leave
their kids in a supervised play area, or keep their children with them in pushchairs provided (Slack,
Chambers and Johnston, 2007). The key point about IKEA is that it is different to the rest of its
industry. In typical furniture stores similar products are grouped together and the final delivery of
products to customers may take several weeks.
3.0 Problem of IKEA's Function
IKEA's corporate philosophy is to provide goods at a reasonable price. However, in providing
products at a lower price than expected, then profit maximization is reduced (Rigby, 2011). This
would be a possible threat on profit and may affect the growth for IKEA. To prevent their stock
from becoming dead stocks, IKEA only order items when they are low in stock, provided the
demand is there. Such as

External Influences Of Operations Management
Evaluate the Response of Operations Management to External Influences
Operations Management in an organisation is repsonsible for managing and in making decisions
concerning the activities that convert inputs into outputs , that is goods and services. This covers
both short term actvities as well as longer term activities to meet strategic goals. Inputs can be the
raw materaials need to manufacture goods such as furniture or the computers needed to create a
service like online shopping site. Operation management's role is to make decisions to improve how
operation activities function, for example, to improve the final quality of the output or to change
production methods to be more efficient in terms of cost and in time.
The role of operations management is vital in planning and managing the way that inputs for the
business are transformed. Ultimately, operations management is trying to achieve a competitive
advantage for their organisation through improved efficiencies, product quality, reduction of cost
and product differentiation.
Figure 1 – Operations Management is key in the transformation process
External Influences
All businesses are affected by a series of external forces or influences. These influences may also
change over time and hence the way they interreact with an organisation can also change.
Operations Management will use a variery of measurements to monitor external influences to help
them respond to these changes, for example, at times of slow hire rates for employees in time of
high employment, operation Management may re–train other internal staff to make up shortfalls
[Kydos, P29].
External influences cover a wide variety of factors, and their influence can differ between business
types. These include the following:
Globalisation
Technology
Customer quality expectations
Legal Regulations
Government Policies
Environment sustainability
Cost–based competition

Corporate social responsibility
Quality Expectations
Some examples of external influences are now examined in detail.
Globalisation
Globalisation is the growth and integration between the economies in different countries for
movement of goods and services. Globalisation

Operations Management Essay
Operations management focuses on managing the processes of producing and distributing products
and services. Operations activities often include product creation, development, production and
distribution. It deals with all operations within the organization. Related activities include managing
purchases, inventory control, quality control, storage, logistics and evaluations. The nature of how
operations management is carried out in an organization depends very much on the nature of
products or services in the organization, for example, retail, manufacturing, wholesale, etc.
In operation management a great deal of focus is on efficiency and effectiveness of ... Show more
BofA asset management employees have been generally required to keep their accounts with the
company since 2002, but now the policy could be extended to former Fleet employees. The change
comes as BofA is integrating operations with Fleet and recuperating from a huge investigation of its
mutual fund operations. Bank of America and Fleet last week finalized a $675 million settlement
over allegations of improper mutual fund trading.
Requiring employees to keep their accounts in–house allows the company to more closely monitor
their personal trading practices. Unfortunately some of the workers look at it as being an unethical
monetary gain for the company. The change raised fury among workers who don't want the hassle of
moving their accounts or paying transfer fees. When accounts are transferred over, BofA gets
additional fees from adding new accounts. If everyone has to transfer everything they have, that's a
huge revenue gain for the company.
The motive behind BofAA's policy is to assure that no noncompliant, unethical activities are taking
place within the company. The cost of incurring dissatisfied employees is much less expensive than
spending millions to settle allegation. To gain faith in its employees, the company agreed to pay for
some of the workers transfer fees. In doing this, BofA

Operations Management Defined and in Context
Business Operations (BIO0230) Assignment 2012/13
Student: Vanessa Sears
Student ID: U1176604
Assignment Title:
Operations Management Defined and in Context
Operations Management has evolved over many years and is now considered a critical function in
any business, as supported by J.R Meredith, "operations is critical to success in today's economy" (
P35, Meredith 1992). Businesses need to have faster production, cheaper prices, better quality
products and fast delivery to be competitive. How an operations manager manages the production of
goods or services effects how competitive the offering and how successful the business will then go
on to be. In this assignment I am going to use Nestle and Heathrow airport as examples ... Show
An operations manager that has no strategy or tactics to be the most effective and efficient they can
be, will just fail in any line of business today. There has to be strategy and tactics applied to the 5
basic Performance objectives (Slack et al, 2010 p40) as examples here we can compare between
Nestle and Heathrow. Both highly successful businesses in their industries and truly lead the way in
operations control and management. Both companies are likely to want to achieve similar goals of
customer satisfaction and to remain competitive in their arena, let's look at the kind of things that
they do to achieve their performance objectives based around Slacks ideas.
First of all let's look at the process for both businesses on a simple scale as I see it.
So what is involved at each stage and how does the operations manager ensure that the objectives of
the business are being met.
Quality– Wanting to get things right for the customer, no errors.
Heathrow need to ensure that passengers have a smooth run from arrival to departure but also then
that the airplanes are able to run on time and limit delays. Buses run from the car parks regularly to
get passengers transported easily to the terminal where they will check in, go through passport
control and security, all these areas are where issues

Roles And Responsibilities Of Facilities Operation Management
Facilities Operation Management
First Name Last Name
Name of the Institution
Introduction:
1(a) Roles & Responsibilities of the Facility Operation Manager – Facilities Operation Managers
are responsible for the management of services and processes of Hospitality Industry. Their basic
responsibility is to ensure that an organisation has the most suitable working environment for its
employees and their activities. They have to ensure using best practices for optimum utilisation of
the organisational resources and reduce operating costs while increasing productivity. Their wide &
diverse responsibilities differ depending on the structure and size of the Hospitality Enterprise.
Their role comprises understanding the maintenance and upkeep of the building, functioning of the
space, maintaining the equipment, managing the hygiene, safety, security and also ensuring
adherence to the Operational standards required for ... Show more content on Helpwriting.net ...
To
The General Manager,
(Address)
Sub: Records essential for maintaining an efficient Facility Operations
Dear Sir,
The following records as mandated by the statutory requirements are being maintained by the
Facility Operation Management department: Fire Safety Tests and Inspections; Elevator Log Book;
Service Logs; Waste Notices; Annual Waste Audits, Manifests; Shredding Certificates The following
records would also be required for ensuring efficient facility operation
Employee Time Cards; Employee Records (hours, leave, vacation, wage statements);
Workplace Accident/Incident Investigation Records; Health and Safety Records; Infection Control
Records; Grievance Settlements.
These Records would help us to efficiently maintain our organisational standards and also ensure
that our organisation adheres to the statutory and legal requirements.
Best Regards,
(Signatory)
Facility Operation

Sunderland Business School
Level: M Module: Operations Management
Module Code: PGBM03 Module Leader: Tom Cuthbertson
Issue Date:
26th July 2011 Return Date:
16th August 2011
Contribution to Module Assessment 100%
This is an individual assignment. Work submitted must adhere to the University policy on Cheating,
Collusion and Plagiarism.
Introduction
If Marketing's function is to identify the needs of customers, then it is Operations Management
which has the role of providing the required products or services in a way that satisfies the criteria
imposed by the market. Efficient operation of this function is therefore important if the organisation
is to be successful. An understanding of the main operational tasks is ... Show more content on
Helpwriting.net ...
You are invited to review all the models and concepts that we have discussed.
Tom Cuthbertson Moderated by Dr Tie Xu
Module Leader
PGBM03 Operations Management – Assignment
Business Report Structure – 3000 words +/– 10%
Size 12 font, spacing 1.5, include word count.
Report Presentation
Front Sheet – Name / Student Number / Programme / Module / Date
Table of Contents
Introduction
Main Body of Report – Analysis of theory and practice related to this organisation or company
Conclusion and Recommendations
References – 10 to 20
Appendix – not included in word count

Use Turnitin and submit Turnitin report with your hard copy of assignment.
Typical distribution of word count could be;
500 words Introduction
2000 Main body analysis
500 Conclusion and Recommendations
PGBM 03 Module Assessment Grading Criteria
First Class (70 – 100%)
A creative and original response to the assignment brief. Critically reflecting on perceived theory
and experiences. Wide and appropriate use of sources (theory and practice) based on reading and
experiences. Report written fluently, with evidence of a highly developed capacity to structure work
systematically and argue logically.
Merit (60 – 69%)
Comprehensive knowledge of concepts and theories. Appropriate application of

Operations Management in Business
Operations Management in Business
Table of Contents
Introduction..............................................................................................................................3
LO 1
LO1.1 Explain the importance of operational management.......................................................4
LO1.2 Explain the need to produce safely; on time; to cost; to quality and within the law......6
LO1.3 Explain the link between operations management and strategic planning.....................7
LO1.4 Produce a systems diagram to illustrate a typical business..........................................8
LO 2
LO2.1 Explain the 'Three Es' (economy, efficiency and effectiveness).................................10
LO2.2 Explain ... Show more content on Helpwriting.net ...
4. To make materials and inventory decisions:
How often should inventory be ordered and how large should inventory levels be.
5. Have to make quality decisions:
As a bread producing company how Kingslice can achieve best quality outputs and what level it
should be.
So as the operation manger in Kingslice it is really important to concentrate on productivity and
profitability. So as the operation manager I have to look at Quality, Efficiency and Effectiveness
issues in the company.
Quality Standard: As it is expected to produce various kinds of breads to meet customers' needs it is
very necessary to maintain standard quality in products.
Eg: Wholemeal bread, White bread, Gluten–free bread. To ensure quality, the right ingredients must
be bought at a reasonable price to be competitive among the rivals. So the Economic Order Quantity
model will be an effective tool in this case.
Efficiency Standard:
Should reduce wastage and need to produce the right amount of breads according to sales. It is very
important that all the equipments need to be up to date according to new technology bakers should
be well trained.
Effectiveness Standard:
This will help Kingslice to generate more profit and will attract more investors in to the
organization. So having skilful staffs and proper equipment will help to lift up the effectiveness in

Kingslice.
LO1.2 Explain the need to produce safely; on

Operations Management Definition

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