This document provides guidance and best practices for design facilitation. It discusses the importance of preparation, using a variety of tools and methods to engage participants, and the value of practice. Some key points: - Design facilitation combines design thinking with various techniques to easily and effectively engage groups. - Successful facilitation requires overcoming challenges like managing time constraints, building motivation, and handling difficult participants. - A variety of activities can be used including LEGO, improvisation, visualization, and games to collect input from participants. - Thorough preparation is essential including understanding context, participants, and desired outcomes. Practice and reflection on experiences improves facilitation skills.

1. DESIGN FACILITATION
BK Jam, 16th of May, Ljubljana

2. HELLO
Service design thinker doer
& facilitator
+ psychology
+ neuroscience
+ games
+ improvisation
My name is Ana Kyra Bekš and I am a

3. FACILITATIONEXP.

4. “Facilitation
is more
than
post-its”
1 2 3
“PLANS ARE
USELESS.
PLANNING IS
ESSENTIAL.”
“REPETITIO
MATER
STUDIORUM
EST.”
annonymous from Backelite US PRESIDENT EISENHOWER LATIN PROVERB

5. 1 - 2 - 3

6. Design facilitation

7. Design +
Latin for
easy to do,
easy, doable
Mindset,
process,
methods,
tools
facilitation

8. Think about a workshop
or a meeting you’ve
facilitated, what
challenges did you have to
overcome to achieve your
goal?
1

9. Write down three different
challenges you had to deal
with when you facilitated.
2

10. Build relationships
Foster creativity
Structure decision making
Manage difficult participants
Build motivation
Comprehending complex topics
Develop soft skills
Empower for active participation
Manage time constraints
CHALLENGES

11. You are facilitating a meeting
where you want to collect
everyone’s input on including AI in
companies products / services.
What method(s) or tools
would you use?
EXAMPLE

12. “Facilitation is more
than post-its”
annonymous from Backelite

13. Design facilitator’s toolkit
Lean
&
Agile
Im
provisation
LEGO
Visualisation
Theatre
LARP
De Bono
Dance
Yoga

14. LEGO

15. BUSINESSORIGAMI

16. Actingout

17. appliedimprov

18. DANCE

19. massage

20. VISUALISATION

21. awesome tools
=
awesome facilitator?

22. “A fool with a tool
is still a fool.”
ANNONYMOUS SCRUM MASTER

23. “Plans are useless,
planning is essential.”
US PRESIDENT EISENHOWER

24. PREPARATION
Who are the people?
What are their expectations?
What are desired outputs?
Where is it going to take place?
What materials do I need?
How much time do we have?
What will be the context?
How will you document things?

25. MOREPREPARATION
Programme
Act it out
Desktop walkthrough
Time, Activities, Step-by-step
instructions, Time estimates,
Materials needed ...
New activities, testing time
More facilitators, client prep

26. DESKTOPWALKTHROUGH

27. GREAT FACILITATOR
What are three key things
that make a good
?

28. PRACTICE
PRACTICE
PRACTICE

29. “REPETITION IS THE
MOTHER OF LEARNING.”
LATIN PROVERB

30. theface
Take a piece of A3 paper, a pen
and find a partner.
Find a place where you can draw.
+ +

31. theface-RULES
1. The exercise is done in silence.
2. Take turns with your partner.
3. One move each = from the
moment you put your pen on
paper till the moment you take it
of

32. theface-task
Draw a face with your partner.
When you are happy with the
face (agree without talking),
give him/her a name.
When you are finished put the
portait in the gallery.

33. REFLECTION
How did your actions
influence your partner?
Who copied who more?
Was there a dominant person in
the pair? How can I tell?
What made you feel good?
How can this be transfered to how I
work in a team?

34. “Experience without
reflection is a memory.
Experience with reflection
is learning.”
from the book imagine this

35. THANK YOU AND MAY THE
DESIGN FACILITATION FORCE
BE WITH YOU!