This document outlines an annual program monitoring policy to incrementally enhance the quality of academic programs. It establishes a process for periodic review and annual monitoring of all taught programs and courses. The policy requires each program to undergo a faculty-driven quality check focused on delivering graduate attributes, program aims, and learning outcomes. Programs must consider student performance data, feedback, and external reviews to identify best practices and areas for improvement. Reporting involves two meetings to review progress against action plans. A sample monitoring report template is provided to guide the process. The Academic Quality Enhancement Team provides implementation support through guidance on their website.

1. Annual Program Monitoring Policy
Academic Quality Enhancement
Office of the Provost
November 2014

2. Academic Quality Framework

3. Rationale for Annual Program Monitoring
• Incremental quality enhancement of academic delivery
over 5-year cycle
• Program and institutional accreditation
• International and national reputation
• Government, public and student confidence
ESG*:
‘institutions should have formal mechanisms in
place for the approval, periodic review and annual
monitoring of their programs and awards’
* Standards and Guidelines for Quality Assurance in the European Higher Education Area

4. Key Points: Annual Program Monitoring
• Academic quality ‘health-check’ for all taught programs/courses
• Faculty-driven
• Focus: evidenced delivery of graduate attributes, program aims and
learning outcomes
• Identification of good practice – for dissemination
• Identification of areas for improvement, modification and renewal

5. Key Points: Annual Program Monitoring
From approved Academic Quality Framework, should consider, as a minimum:
o student performance and progression data
o student feedback on faculty and the program
o faculty feedback on the program and student performance
o comments of external examiners and/or other external/internal reviewers

6. Reporting Structure
2 formal meetings:
o APM - Sep/Oct: reviews
previous year and
develops action plan
o Progress Review -
Feb/Mar: review of
progress against action
plan; amendments as
required

7. Sample Template: Annual Program Monitoring Report
1. Response to issues raised and action planned in the previous year’s report:
Changes to teaching delivery, assessment or student learning support, amendments to learning outcomes and program
specification(s), and how external reference points been considered when making these changes.
………………………………………………………………………………………………………………………………………………………………….
2. Commentary on provided data set:
Progression, degree completion, grade distributions, teaching surveys, data trends and departmental concerns.
………………………………………………………………………………………………………………………………………………………………….
3. Issues raised by external examiners/peer reviewers, and how these are being addressed:
………………………………………………………………………………………………………………………………………………………………….
4. Main issues students raised about the program and its courses through feedback:
………………………………………………………………………………………………………………………………………………………………….
5. Internal surveys, via staff/student liaison committees and other inputs:
……………………………………………………………………………………………………………………………………………………………….
6. Service teaching:
Comments on the student experience on courses taken outside the department.
………………………………………………………………………………………………………………………………………………………………….
7. For collaborative programs, what particular issues have been encountered in the operation of the partnership and how
have these been addressed?
………………………………………………………………………………………………………………………………………………………………….
8. Professional body/industry or statutory input:
………………………………………………………………………………………………………………………………………………………………….
9. Identified examples of good practice:
………………………………………………………………………………………………………………………………………………………………….
10. Enhancements planned for next teaching round:
………………………………………………………………………………………………………………………………………………………………….
11. Vice-Dean Teaching and Learning /Academic Affairs’ Comments:
………………………………………………………………………………………………………………………………………………………………….

8. Illustrative Structural Organization

9. Implementation Support
Academic Quality Enhancement Team:
AQE website: http://my.nu.edu.kz/