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Internal failure costs tend to be much lower for service organizations with high customer contact. True False Question 22 (4 points) Which one of the following is not true regarding Quality Function Deployment? it improves communication and teamwork across functional units it translates the voice of the customer (i.e., customer requirements) into technical specification it increases the time for new product development it allows competitive evaluation of competitors' products/services across customers' requirements.

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Internal failure costs tend to be much lower for service organizations with high customer contact. True False Question 22 (4 points) Which one of the following is not true regarding Quality Function Deployment? it improves communication and teamwork across functional units it translates the voice of the customer (i.e., customer requirements) into technical specification it increases the time for new product development it allows competitive evaluation of competitors' products/services across customers' requirements

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