Instructions: Answer ALL questions in this section. CASE STUDY Peter has just been assigned
to the Operations Department as one of two (2) Senior Operations Officers. He is excited at the
prospect of working in a new department, and not to mention to the added fringe benefits and
increased salary. Peter was a bit apprehensive, however, when the Head of Department, Mr
Carlisle, pointed out that for the next eight (8) months, he would have to share an office with
Matthew, the other Senior Operations Officer, until his new office space is ready. Peter had
looked at the existing office space, prior to assuming his new role, and thought that with the
abundance of space, he would have no problem with Matthew who seems to be a very nice and
helpful guy. The office has two desks, fully equipped with computers, printers and telephones.
There was also a communal worktable and a small refrigerator. Peter began his new role, but
after the first week of sharing an office with Matthew, he was just about climbing the wall.
Matthew insists on playing his music as he says it inspires his creativity. Matthew also eats his
very meaty lunch at his desk, albeit, very loudly and often leaves left-overs at the communal
worktable for the Office Attendant to clear away at the end of the work day. Peter is a vegetarian.
Matthew also speaks loudly on the phone and Peter is subjected to hearing his conversations.
Being new, Peter was not sure how to approach Matthew. He had tactfully asked Matthew, on
more than one occasion, to lower his music and phone conversations and to remove his dirty
lunch wares after eating. Matthew, however, seemed not to have taken him seriously, and
persists; showing no regard for Peter's requests. Consequently, Peter's work has fallen behind and
he must now resolve this matter once and for all. Peter has unwillingly brought the matter to Mr
Carlisle. Using good conflict resolution and negotiation skills and language, assist Mr Carlisle in
working through Peter and Matthew's issues, and arrive at a plausible and amicable resolution to
the problems that Peter is experiencing. (Total 25 marks).
Instructions Answer ALL questions in this section. CASE STUDY Peter .pdf
1. Instructions: Answer ALL questions in this section. CASE STUDY Peter has just been assigned
to the Operations Department as one of two (2) Senior Operations Officers. He is excited at the
prospect of working in a new department, and not to mention to the added fringe benefits and
increased salary. Peter was a bit apprehensive, however, when the Head of Department, Mr
Carlisle, pointed out that for the next eight (8) months, he would have to share an office with
Matthew, the other Senior Operations Officer, until his new office space is ready. Peter had
looked at the existing office space, prior to assuming his new role, and thought that with the
abundance of space, he would have no problem with Matthew who seems to be a very nice and
helpful guy. The office has two desks, fully equipped with computers, printers and telephones.
There was also a communal worktable and a small refrigerator. Peter began his new role, but
after the first week of sharing an office with Matthew, he was just about climbing the wall.
Matthew insists on playing his music as he says it inspires his creativity. Matthew also eats his
very meaty lunch at his desk, albeit, very loudly and often leaves left-overs at the communal
worktable for the Office Attendant to clear away at the end of the work day. Peter is a vegetarian.
Matthew also speaks loudly on the phone and Peter is subjected to hearing his conversations.
Being new, Peter was not sure how to approach Matthew. He had tactfully asked Matthew, on
more than one occasion, to lower his music and phone conversations and to remove his dirty
lunch wares after eating. Matthew, however, seemed not to have taken him seriously, and
persists; showing no regard for Peter's requests. Consequently, Peter's work has fallen behind and
he must now resolve this matter once and for all. Peter has unwillingly brought the matter to Mr
Carlisle. Using good conflict resolution and negotiation skills and language, assist Mr Carlisle in
working through Peter and Matthew's issues, and arrive at a plausible and amicable resolution to
the problems that Peter is experiencing. (Total 25 marks)
