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Effective communication is the process of a. sending and receiving messages b. sending a
message so that the message received is as close in meaning as possible to the intended message
c. transmitting information from one person to another d. transmitting data from one person to
another in a way that has meaning e. transmitting data from one person to another
Which of the following is an integral characteristic of effective communication? a. The oral
mode of transmission used by the speaker b. The message received by the listener is close to the
meaning intended by the speake c. The advanced information technology used by the speaker to
communicate d. The overload of information provided to the listener by the speaker e. The
presence of noise in the communication process
Interpersonal relations in an organization can act as a primary source of a. ethical norms b.
individual need fulfillment c. group strengths d. personal identity e. need satisfaction
Which of the following statements about the grapevine is true? a. It can permeate an entire
organization. b. It is a formal network of communication. c. It should be avoided when
information needs to be transmitted quickly d. It is limited to the boundaries of an organization.
e. It is a useful way to transmit confidential information.

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