2. 2
Profile
We are Healthcare BPO with Transcription,billing and Coding services.
Who we are What Are Our Capabilities Why You Should Consider us?
• Top notch management team in
place in India with 1+ year hands
on experience in managing
multiple Healthcare processes.
• Our core business is Medical
Transcription and we would like
being a one-stop shop for all
medical transcription needs for
practicing doctors.
• Based in Delhi, India.
• Leased facility for 25+ people
• 24x7 operations
• Infrastructure: Extendable team of
virtual employees in MT.
• A qualified management team and
stable financial resources make sure
that the team of transcribers, editors,
and technicians are in sync with the
objectives of the company and thus are
able to ensure that the highest
standards of services are offered to our
clients.
• Training Capabilities: Ability to train 10-
15 MTs every month
• Retention Tools: Given the high
attrition rates, we’ve strong non-hiring
agreement with other firms around
Delhi/NCR. We also focus on
Employee Engagement activities
• Quality Measures: We use 6-sigma
based tools to monitor and maintain
our quality
• Strong Capabilities to service large
volumes and retain employees
• Strong management Team in India
to oversee client relationship and
Operations
• Ability to leverage Billing and
Coding capability.
• 24/7/365 support
3. 3
• This company, started by a group of
experienced MT's with the ideology of
providing quality transcription
services giving attention to each and
every customer with a special care.
As the company is governed by
highly experienced MT's it becomes
our responsibility to set the accuracy
at high standards.
• We are HIPAA Compliant. We use
secure, encrypted forms of official
communication
BenefitsBenefits
Our CompanyOur Company
We transcribe for multiple specialties and types of notes. We have staff experience in all the facilities both
in transcription and billing services.
Flexible dictation method
• We work with Digital Dictaphones and also work with
outside service providers to setup toll-free numbers
Online system to upload / download
Fast turnaround with excellent Quality
• Within 8-12 hrs the physician get access to a
transcribed reports through FTP, or Fax
• Excellent Quality (98.5% + based on AAMT)
• Bi-weekly Line count for transparency
• Electronics Archiving with files named on Patient
names
Electronic Management of Transcription Records
We are a Medical/Business Transcription firm, having offices in Delhi with 1+
year of management experience in the Medical Transcription Industry
4. 4
Next Steps
We offers electronics access and management of transcribed records
(1) Physician treats patient meet.
Physician uses Coding sheets /
Encounter forms to provide procedure /
diagnosis done (from multiple
locations)
(2) Office uses Dictaphone to record
voice files
(4) MTs in India transcribe the report
and upload back to the websites
(3) Voice records are uploaded to our
website
(5) Physician can archive and retrieve
the medical records as needed
Key Benefits
• Online System to Upload/
Download
• Competitive Pricing per line with
electronic management
• Bi-weekly line count report
5. 5
MT Level 1 QA Level 1 QA Level 2 Delivery
Experience MTs
Use Client
Specification document
Deliver 80-90% Quality
Aided with MT tools,
dictionaries and drug
books
Work-Flow through
transcription software
and Scripts
Senior Quality people
with 3+ yrs experience
Deliver 99% Quality
Dr specific quality
conformation
Feedback to MTs from
level 1
Flag jobs for special
review
Review Flagged jobs
Proofing
Check client, physician
specific guidelines
Export for Final review
and delivery to client
Electronic platform
to deliver
Provide status Log
Provide Bi-Weekly
Count
Quality Process
The process strength allows consistent and high levels of quality
Quality Process
6. 6
Transition Methodology
Process Step Objective
1. Initial Training /
Handholding
(1st
week)
Set up clear objectives and formats for reporting
- Daily reporting / reconciliation
- Weekly Quality reporting
- Weekly Error log reporting
Set up two hour training/ handover
Set up time for bi-weekly call
2. Migration process
(2nd
week)
Continue live work with MTs of minimum three years work
experience
Dedicate selected MTs for specific physicians
Initiate daily and weekly reporting
Follow-up for feedback on changes and improvements
Transition Methodology
7. 7
Contact us
Proposed Next Steps
• Discuss proposal.
• Setup free-trial to test out
• Finalize details of contract.
• Initiate full scale services
Sneha Sharma
Phone: 9971086202
Rashid Alvi
Phone: 9818598508
Visit us at www.alvizhealthcare.com
The proposed way forward would be to setup mini-trial to test out synergies
and benefits
nupurgoyal@alvizhealthcare.com
