1. AUREON.COM
SAFEGUARD
MONITORED SERVICES
Deploying state-of-the-art monitoring services from Aureon™ Technology protects your IT
infrastructure so you can enhance your IT performance.
Using industry-leading monitoring and
management technologies, SafeGuard
monitors designated components of your IT
infrastructure, 24/7/365, so you can deliver
amazing customer service, develop new
products, open new markets and perform
other core business activities. SafeGuard
ensures your systems are working efficiently
and effectively, and are always in compliance
with required regulatory, security and
industry standards.
SafeGuard consistently identifies and repairs
potential problems before something
goes wrong. If an issue requires our staff
intervention, standard time and materials
charges will be applied after you approve
our estimate.
1
SafeGuard includes
2
:
24 x 7 monitoring services.
Automated services to ensure your network
and systems are patched, updated and
secured from outside threats.
Options for data backup and
disaster recovery.
Monthly technology performance reports.
Systems managed with SafeGuard require
less service, which keeps your IT budget in
check and allows for maximum employee
productivity. If you’re responsible for IT, you’ll
love the freedom to work worry-free on other
projects that expand your IT performance while
still having access to monthly reporting and
technology planning sessions.
Data backup planning and design consulting.
Disaster recovery planning and
design consulting.
Emergency mode operation planning and
design consulting.
Testing and revision procedures consulting.
Termination procedures consulting.
Login policy compliance review, planning
and design consulting.
Login monitoring.
EXPERTISE FOR YOUR BUSINESS
Guest account and auto-logon
exposure assessment.
Logon failure monitoring and success auditing.
Password management, compliance
and identification.
Intrusion prevention system planning and
design consulting.
Encryption and decryption planning and
design consulting.
Monthly compliance metrics monitoring.
SafeGuard supports financial institutions, card issuers, healthcare and senior living organizations,
and legal and accounting firms with PCI, HIPAA and privacy issues. Additional services include:

2. AUREON.COM
If you’re ready to get out of the routine monitoring business and back into the business business,
call 888-387-5670 or visit AureonTechnology.com.
0316Aureon. The new name for the INS Family of Companies.
SAFEGUARD MONITORED SERVICES SERVICE FREQUENCY
Workstations & Devices
Services availability Ongoing
Performance and utilization Ongoing
Device availability Ongoing
Workstation optimization Ongoing
Servers
Server availability Ongoing
Performance and utilization Ongoing
Monitor server event logs and alerts Ongoing
Monitor server hard drive disk space Ongoing
Active Directory, File Server, Exchange, SQL, Citrix and IIS Management Ongoing
System audits and inventory Ongoing
Networks
Network utilization Ongoing
Performance monitoring Ongoing
Patch Management and Microsoft®
Protection
Monitor system and security events Ongoing
Patch management and updates of Microsoft®
software Ongoing
Patch management and updates of common applications Ongoing
Professional Services and Reporting
Scheduled technology planning meetings with Aureon As needed
IT Executive Summary and Monitoring Metrics (Report) Monthly
Client Systems Patches Applied (Report) Monthly
Support and Assistance
Aureon portal account and access Ongoing
Remote support and assistance (T&M Services Agreement) As needed
Support response times: during business hours (7:00 a.m. – 5:00 p.m. CT)
Priority 1 - Service not available (all users and functions unavailable) 30 minutes As needed
Priority 2 - Significant degradation of business (large number of users or business critical functions affected) 1 hour As needed
Priority 3 - Limited degradation of service (limited number of users/functions affected, business processes can
continue)
4 hours Ongoing
Priority 4 - Small service degradation (business processes can continue, minimal users affected) 8 hours Ongoing
1
If you prefer unlimited support services, consider ProActive Care from Aureon Technology, which includes unlimited remote and on-site support.
2
See page 2 chart for support plan details.