Understanding Culture


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Understanding Culture

  1. 1. Our culture<br />
  2. 2. Agenda for today<br />Greetings!<br />ACE ~ A-ha!, Concerns, Expectations<br />My Culture, Your Culture<br />
  3. 3. New friends…<br />Bangladesh<br />Senegal<br />Seychelles <br />Sudan <br />Bhutan<br />Fiji<br />Myanmar <br />Nepal <br />Malaysia <br />Tanzania<br />Thailand<br />Uganda<br />Uzbekistan<br />Vietnam <br />Zimbabwe <br />Pakistan<br />Philippines <br />Sri Lanka <br />
  4. 4. ACE!<br />
  5. 5. My Culture, your culture<br />
  6. 6. NasiLemak<br />
  7. 7. Roti canai<br />Tehtarik<br />
  8. 8. Satay<br />
  9. 9.
  10. 10.
  11. 11. Layers of culture<br />Barriers or advantages?<br />
  12. 12.
  14. 14. Asians Vs Westerners<br />We<br />Harmony<br />Face saving<br />Hierarchy<br />Shame<br />Relationship<br />Team <br />I<br />Task<br />Competitiveness<br />Equal<br />Guilt<br />Task<br />Challenging Authority<br />
  15. 15. WHAT IS YOUR COMMUNICATION STYLE?<br />INTUITORS want respect. When they object, you might say “point well taken” and communicate your understanding of the seriousness of the comments. The intuitor will know he’s made his point and usually move on. <br />THINKERS are more comfortable with a slower paced, factual approach. <br />Debating or arguing makes them nervous. Instead, ask them questions that encourage them to reexamine their facts in a new context.<br />
  16. 16. WHAT IS YOUR COMMUNICATION STYLE?<br />FEELERS prefer good old fashioned reassurance. They require empathy and your personal guarantee that you’ll come back after the sale, if need be, to make sure things are right. <br />SENSORS like to argue, debate and haggle. They have to feel they’re getting an edge A successful tactic might be to present a case of wine or invite the prospect to brunch at a favourite restaurant as a kind of “bonus” to close.<br />
  17. 17. High Context Society<br />Built on relationships<br />Asian cultures<br />Malay + hati’s<br />Chinese + quanxi<br />Indians + betterment of society <br />A basis for better working relationship & empowerment<br />More in the next session…<br />
  18. 18. Blocks to Cultural Communication<br />Ethnocentrism = my way is the best<br />Discrimination = differential treatment<br />Stereotyping = oh, that’s because she’s Malay<br />Cultural blindness = ignoring the differences<br />Cultural imposition = we know what’s best, if you don’t like it, you can go elsewhere<br />Tone difference = off-putting in different cultures<br />
  19. 19. Working across cultures:Some Do’s<br /><ul><li> Enhance work capabilities
  20. 20. Develop collaborative style of management
  21. 21. Reduce the gap of know how
  22. 22. Get to know each other socially and culturally
  23. 23. Be open minded
  24. 24. Practice cross cultural communication
  25. 25. Be an extrovert
  26. 26. Keep smiling/show happy face
  27. 27. Have Free flow of information
  28. 28. Be Flexible and show mutual respect
  29. 29. Avoid stereotyping
  30. 30. Avoid conflicts
  31. 31. Show no favouritism
  32. 32. Avoid arrogance and rudeness
  33. 33. Avoid sensitive subjects
  34. 34. Avoid using our own assumptions to evaluate others</li></li></ul><li>BUSINESS PROTOCOL AND PROCEDURES<br />Management styles<br />Motivation and rewards<br />Methods of conflict resolution<br />Negotiating styles<br />Nonverbal communication<br />Organizational styles<br />Organizational structure<br />Project scheduling<br />Planning (long term vs short term)<br />Processes of decision making<br />Role of men and women in business<br />Role of third party<br />Style and use of business cards<br />Use of silence and personal space <br />Verbal communication<br />(face to face, written, telephone)<br />View of time<br />Appraisals and assessment<br />Approaches to negotiation<br />Appropriate greetings<br />Attitudes toward harmony, conflict, competition<br />A Boss/Subordinate relationships<br />Business etiquette<br />Concept of time, Punctuality<br />Conducting meetings<br />Differences in business dress<br />Formalities, protocol<br />Forms of agreement<br />Gestures<br />- expressions, eye contact <br />Gift giving<br />Greetings <br />Importance of agendas, rituals<br />Language<br />
  35. 35. Join our Pages on<br />Alpha Learning Lodge<br />Merapi Indah<br />Alpha IELTS<br />Alpha Circle of Teachers<br />Alpha Young Leaders<br />MERAPIINDAH.WORDPRESS.COM<br />