This document provides an overview of chapter 14 from an unknown source, which discusses achieving work-life balance and professional excellence. It begins by explaining the importance of work-life balance and defining key terms. It then identifies common triggers that can lead to imbalance, such as personality types, difficult people, technology blurring boundaries, and life demands. The document outlines strategies for achieving balance, such as knowing yourself, developing emotional intelligence, using time management techniques, and taking vacations. It concludes by presenting the KEYS approach for evaluating work-life balance and determining if changes are needed.

1. Chapter 14 discusses the impact of work-life balance on protessional excellence, defines work-
life balance and identifies the triggers to imbalance, describes how to develop strategies for
achieving work-life balance, and explains how to apply the KEYS aporoach to achieve
professional excellence regarding work-life balance. A. The Importance of Work-Life Balance 1.
Work-Life Balance a. Imbalance between your work life and personal life can negatively
influence the way you communicate. b. Fosters meaningful and successful relationshios at home
and at work c. Necessary to sustain protessions excelience 2. Work-Life Balance Defined a.
Boundary is the line or division between work and lle. (1). The assumotion is that if there is a
boundary between woak and life, then balance is the rerult. 12. Problem is that life carit be
divided neady into two parts. b. Definition of Family (1). Comples and controverial (2). Family
hs the people in a household. (3). Family is people who share something-relationally, mentally,
physically, psychologically, economicaly, or speitually. c. Work is an imstrument of
activiyimended to provide goods and wemkes to support life. a. Community is a crovp of people
identified as interdependent and who discuns actions and sture prectices and have a concern for
the common good e. Wonk-life balance is the accomolakment of role-related exectations that are
negotiated and shared between an individual and his or her role-reiated partnen a. Burnout is
chronic exhaustion from persistent workload, decreased motivation, and apathy toward work. b.
Some causes: (1). Same work with little variation (2). Giving a lot and getting little thanks back
(3). No sense of accomplishment or meaning in work (4). Under constant pressure to produce,
perform, and meet unrealistic deadlines (5). Working with difficult people (6). Conflict and
tension among workers and abundance of criticism (7). Lack of trust between supervisors and
workers, creating conflict rather than teamwork (8). No opportunities for personal expression or
growth (9). Unrealistic demands on time and energy (10). Having jobs that are both personally
and professionally taxing without opportunity for continuing training and (11). Unresolved
personal conficts beyond the job situation 4. Organizational Benefits a. Employee retention-
getting employees to continue working for the same company. b. Employee attrition-the loss or
turnover of employees to other jobs and industries percelved as having healthier worh B.
Triekers to Imbalance 1. Imbalance Triggers a. Imbalance triegers are experiences that cause
profersionals to feel drained, used, abused, and unhappy. b. Include personslity types, dithcult
people in the workplace, technologically blurred lines, and life demands a. Type A (1). Highly
competitive, driven, focused on time and deadlines, aggressive, find it difficult to relax (2). Find
it a struggle to find balance between work and life (3). High achievers but must work to find
balance b. Type B (1). Laid back, easygoing, don't find it difficult to relax (2). Trait lends itself
to procrastination, last-minute pushing to finish c. Personality Type AB-combination of both
types 3. The Impact of Difficult People on Work-Lfe Balance a. Angry Customers and Clients
(1). Employee communication skills can optimize customer satisfaction. (2). The emotional and
psychological demands of dealing with angry customers can serve as an imbalance trigger. (3).
Leads to staff absentecism, lack of commitment, burnout, stress, and tumover (4). Organizations
are impacted by product quality and decreased profit. b. Workplace Bullying (1). Workplace
bullying is repeated acts and practices that are directed intentionally or unconsclously and that
cause embarrassment, humiliation, and stress. (2). Bullying negatively influences job
performances, causes an unhealthy work environment, and leads employees to spend their time
away from work trying to figure out how to survive or cope. (3). Seven Categories (a). Calling
out (3). Seven Categories (a). Calling out (b). Using people as scapegoats (c). Higher-power
person sexually harassing (d). Increased workload and pressure to perform with unrealistic
deadline (e). Targeting an individual--preventing access to opportunities, withholding

2. information, physically/socially isolating an individual (f). Failure to give credit and
overemphasizing failures (g). Inflicting physical abuse on or causing harm to an individual or
group (4). Impact of workplace bullying (a). Employee motivation, attitude, focus on tasks are
destroyed by the bully. (b). Productive, committed, and positive employees will tend to not go
the extra mile. (c). Organizational change is ditficult since the bully is fighting off all the positive
agents for change in the organization. (d) Workplace bullies act as organizational cancer,
eventually killing the entire business. c. Workplace Mobbing (1). Workplace mobbing-the
nonsexual harassment of a coworker by a group of other workers or other menbers of an
organization designed to secure the removal from the organization of the one targeted. (2).
Victims are typically accomplished professionals who exemplify commitment, honesty, integrity,
intelligence, innovation, and competence. (33). Mobbing is a group attack on a worker as
opposed to an attack by a single individual. (4). Five phases (a). Phase 1 The triggering event (b).
Phase 2: Aggressive acts and psychological assaults against the victim (c). Phase 3: Active
involvement of the administration (d). Phase 4: Labeling of the victim (e). Phase 5: Expulsion 4.
Life Demands a. Household and Family Responsibilities (1). Regardless of our home situation,
we all have responsibilities at home that must be dealt with. (2). Many workers have children or
older parents who need care. b. Health Responsibillities (1). Workrelated stress and negative
habits that accompany a stressful lifestyle have a detrimental impact on health. (2). The link
between work-life balance, stress, and heath can be a vicious cycle. C. Strategies for Balance 1.
Knowing Yourself a. Determine the priorities in your life and assess how much time you devote
to each priority. b. Know your personality type. c. Learn to say no. 2. Developing Emotional
Intelligence a. Emotional intelligence is your abiity to monitor your own and others' feelings and
emotions, to discriminate among them, and to use this information to guide your thinking and
actions. i) I Indenist srifine Aneper (1). Anger is an emotional state that varies in intensity from
mild irritation to intense fury and rage, a feeling of keen displeasure for what we regard as
toward others or ourselves. (2). People become angry when they encounter real or perceived
threats (3). External triggers to anger are things going on in the environment at work or at home.
(4). Internal triggers are concems and frustrations you have about past, current, and future events
or a general negativity toward yourself. (5). Avoid counterproductive expressions of anger. (a)
Repressing or denying your anger (b). Displacing anger by projecting it onto the wrong target
(6). Ueing alcohol, drugs or other harmful distractions (6). Treating depression-which myy be
anger turned inward-solely as depression (e). Confuning anger with the devire for revenge c.
Releasing Anger in Healthy Ways (1). Admit you are anery. (12). Identify the anger. (3). Ask
what you want to accomplish with your anger. (4). Talkit out. (5). Practice ielsation techniques:
(6) Use physical exercise to get your anger ous. (7). Soeak up when you feel anery or shortly
afterward a. Balance in your life means takin b. Identify external time wasters-things you don't
feel you have control over. c. Identify internal time wasters--things brought on by mindset,
motivation, and bad habits. 4. Using Technology to Maintain Balance a. Communication and
organization tools can help manage and maintain work-life balance. 5. Taking a Vacation a.
Many workers in the United States do not take all their vacation days. b. Organizations and
leaders must encourage vacations and tell other workers to not disturb the person while on
vacation. D. KEYS to Excellence With Work-Life Balance a. Know what makes you happy in
relation to time both at and away from your job. 1. Know Yourself a. Assess how and if your
company or organization can accommodate your needs for work-life balance. 2. Evaluate the
Professional Context 3. Your Communication Interaction a. Can your collaborative work take
place away from the office? 4. Step Bock and Reflect a. Determine if both you and your

3. employer are happy with your work-life balance. Oral Presentation Instructions You ore to
prepare an oral presentation using Chapter 14 as the focal point. You will use Microsoft Word
PowerPoint to presen this oral presentation and will submit it to me and will post it also for other
students in the class to see. In addition to slides, you must add sound and narration to each slide
of your presentation. You can follow the information below for how to add sound. I'm sure there
are other ways that sound can be added to Powerpoint presentations, but these instructions will
allow your sound files to upload. (You will not receive credit for this assignment if you do not
have oudio added to your presentation,) Use whatever method you know of that will enable you
to have sound on your Powerpoint. After you have completed all the slides you need for your
topic, add a last slide: title it REFERENCES. Then list the books, magozines, or Web sites you
used to get this information. This page will be the References (Works Cited) poge. For the most
part, your presentation will be based on research, not personal opinion. Use at least three
references. Present factual information: let the viewers draw their own conclusions about the
subject presented. When your presentation is completed, submit it AND post it to Discussions.
Then view another student's Powerpoint presentation and post a positive comment about that
presentation and one suggestion for improvement. You will not. get credit. for your presentation
until it is posted, and you hove responded to another student's presentation. Oral presentations
are done to influence or inform others: therefore, you need someone eise to view your
presentation other than the instructor.