2. Intercultural communicationIntercultural communication
competencecompetence
• One of the most central themes of research in ICC
• Also topical for practitioners in various fields
• Important and interesting questions:
- What is intercultural competence?
- What qualities should people have in order to be
interculturally competent?
- Can intercultural competence be learned or trained?
- How can intercultural competence be measured
and evaluated?
3. EffectivenessEffectiveness
- an ability to communicate with people in
a way that earns their respect and trust
> encouraging a cooperative and
productive workplace
- the capacity to adapt his/her professional
skills to fit local conditions and constraints
- the capacity to adjust personally so that
she/he is content and generally at ease in
the host culture
4. Critical success factors inCritical success factors in
intercultural managementintercultural management
1. Tolerance of ambiguity
2. Behavioural flexibility
3. Goal orientation
4. Sociability and interest in other people
5. Empathy
6. Nonjudgementalness
7. Meta-communication skills
(Kühlmann and Stahl, 2001)
6. Interculturally effective communicatorInterculturally effective communicator
Nine essential skills or qualities:
1. adaptation skills
2. attitude of modesty and respect
3. understanding of the concept of culture
4. knowledge of the host country and culture
5. relationship-building
6. self-knowledge
7. intercultural communication
8. organizational skills
9. personal and professional commitment
7. Interculturally effective communicatorInterculturally effective communicator
Nine essential skills or qualities:
1. adaptation skills
2. attitude of modesty and respect
3. understanding of the concept of culture
4. knowledge of the host country and culture
5. relationship-building
6. self-knowledge
7. intercultural communication
8. organizational skills
9. personal and professional commitment
