1. 1
December Quality Report 
Monthly Quality Report of AIESEC in Colombia

2. 2

NPS

3. 3
National Condition - General
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Average NPS 60 50 38 57 59 71
Responses 139 28 29 136 164 48
Responses Monthly average
164
139 136
60 71
50 57 59
38 48
28 29 0 0 0 0 0
0 0 0 0 0 0
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

4. 4
National Condition –Monthly Average NPS
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
IGIP 25 0 0 100 23 0
OGIP -25 0 0 -50 0 0
IGCDP 64 69 38 25 78 0
OGCDP 58 40 40 50 40 0
TMP 68 20 -100 75 63 88
TLP 50 0 57 56 68 68
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
IGIP OGIP IGCDP OGCDP TLP TMP

5. 5
National Condition – MC term Average NPS
 Program average NPS (2012-07-01 to 2012-12-31)
Program Code Response Detractor Passive Promoter NPS
GIP 28 8 9 11 11
GCDP 168 17 43 108 54
TMP 220 18 47 155 62
TLP 131 8 31 92 64
Total 547 51 130 366 58

6. 6
National Condition – Monthly Comment Summary
IGIP OGIP
 Promoter issues  Promoter issues
 N/A  N/A
 Detractor issues  Detractor issues
 N/A  N/A
 (No answers)  (No answers)

7. 7
National Condition – Monthly Comment Summary
IGCDP OGCDP
 Promoter issues  Promoter issues
 N/A  N/A
 Detractor issues  Detractor issues
 N/A  N/A
 (No answers)  (No answers)

8. 8
National Condition – Monthly Comment Summary
TLP TMP
 Top Promoter issues  Top Promoter issues
 Experience  Overall Development
 Working for a team purpose (36%)  Defined learning objectives (64%)
 Collaborative team environment (36%)  Experience
 Activities to become a better leader  Working for a team purpose (61%)
 Clarity on role and contribution to  Activities to become a better leader
AIESEC’s ambition (45%)
 Connection to the external world
 Global Network (37%)
 Collaborative learning environment
(100%)  Top Detractor issues
 Overall Development
 Top Detractor issues  Defined learning objectives(100%)
 Experience  Experience
 Working for a team purpose (50%)
 Working for a team purpose (67%)
 Collaborative team environment (50%)
 Global Network
 Activities to become a better leader
 Collaborative learning environment
 Connection to the external world (100%)
(100%)

9. 9
Firefighting - General
GCDP GIP TLP TMP
Open cases left 150 66 196 173
In process 14 10 1 1
Closed cases 39 20 20 17
Promoter collected 6 0 0 0
Detractor collected 5 4 0 0

10. 10
Local Condition
All open case
LC Name Last Login Monthly Av. NPS Responses All closed case
since 12-01-01
Andes 13-01-04 0 0 48 5
Bucaramanga 12-12-10 75 4 22 1
Cali 13-01-04 0 2 36 1
Cartagena 13-01-03 0 0 15 2
EAFIT 13-01-14 75 4 50 5
EAN 13-01-11 83 6 31 2
ECI 13-01-11 100 3 21 1
EIA 13-01-13 100 6 42 4
Javeriana 13-01-11 -50 2 41 1
Manizales 12-12-10 100 2 33 3
Pereira 12-12-28 0 0 23 1
Rosario 13-01-04 100 2 21 4
Santa Marta 12-12-10 0 0 16 2
Tolima 13-01-11 0 0 20 2
Uniatlantico 12-12-10 0 1 15 0
Uninorte 13-01-10 80 10 85 7
Valledupar 13-01-07 57 7 9 9

11. 11

ICX TN Taker feedback

12. 12
National Condition
Last Month This Month Growth
Average NPS N/A N/A N/A
Responses N/A N/A N/A
GCDP N/A N/A N/A
GIP N/A N/A N/A

13. 13
National Condition
 Promoter issues  Detractor issues
 N/A  N/A

14. 14
Local Condition
LC Name Needed Received % of completion NPS Issues
Andes
Bucaramanga
Cali
Cartagena
EAFIT
EAN
ECI
EIA
Javeriana
Manizales
Pereira
Rosario
Santa Marta
Tolima
Uninorte
Uniatlantico
Valledupar

15. 15

NCB

16. 16
National Condition
 Consultant  Cases report
 N/A  N/A