1. Ahmed Mahmoud Ragheb
e-mail: ahmedrgheb@outlook.com
Address:cairo nasrcity
Mob:01017918039
ProfessionalExperience
Al Hazm company Jan 2014 to 2016 Saudi Arabia
 Provide technical assistance and support for incoming queries and issues related to computer systems, software,
and hardware.
 Respond to queries either in person or over the phone.
 Train computer users.
 Maintain daily performance of computer systems.
 Respond to email messages for customers seeking help.
 Ask questions to determine nature of problem.
 Walk customer through problem-solving process.
 Install, modify, and repair computer hardware and software.
 Clean up computers.
 Run diagnostic programs to resolve problems.
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
 Install computer peripherals for users.
 Follow up with Employees to ensure issue has been resolved.
 Gain feedback from customers about computer usage.
 Run reports to determine malfunctions that continue to occur.
AMbi factoryin May2013(December2013)IsmailiaEgypt
 Solving all the problem to the server
 Solving the problem of devices
 Responsible for surveillance camera
Arabian LinkJanuary2012(April 2013)IsmailiaEgypt
 Installing and repairing internet services in sites
 Troubleshooting for connectivity
International modern systemsModern (Software -Hardware) Jan 2011till Jan 2012IsmailiaEgypt
 Computers and laptop maintains Engineer
 Assemble Personal computers
 Trouble shooting Laptop and PC problems
Superlinkforinternetservices Jan 2012Till Jan 2013EGYPT
 Technical Support for Adsl Shdsl Lines
 configuring DSL Routres
 Installing Leased Line on CO
 Trouble shooting Leased Line Problem
 Installing and configuring ADSL DSLAMs
 Installing ADSL Lines
Courses
 CCNA(CiscoCertifiedNetworkAssociate)
 MCSA(MicrosoftCertifiedSystems Engineer)
 ICDL(TheInternationalComputerDrivingLicense)
 CCNP (Cisco Certified Network Professional) routing &switching
Languages:
English: very good (Written and Spoken
Education:
faculty social service
Personal information
Date of Birth: March. 4, 1986.
Marital status: Single

2. Professional skills:
 Microsoft Office
 Cisco Routers & switches
 LAN / WAN VPN
 Microsoft windows server 2012
 Configuring Cisco Routes 2821, 3745, 2650 XM, 1720
 Configuring Cisco Switches 2960, 3560 HP Pro Curve
 configuring and troubleshooting of Cisco devices (Routers ,switches,Vlans,spanning tree ,port security, rip eigrp, ospf
and Bgp).
 Implementing Active Directory solutions
 Install and configure active directory, dns, dhcp, file share server, printers ,Backup Recovery Domain Controlle,
groups, wsus, group policy, quota......
I have theability to learn new devices and work on it.
Really everyone seeks to be happy and success. Work is one of the primary keys to be happy. So I used to work hard to achieve
my goals and plans, also I am very ambitious and have a big dream to achieve.
Career Objective:
I am an experienced and motivated Network specialist ,accomplished in delivering secure resilient systems on time and budget to
meet business needs.
I’m an adaptable and efficient team player with excellent communication skills at all levels. I’m looking for a role where I can
develop my skills further, researching new technologies and reveling in new challenges
References:
Up onrequest Dearsir or madam thanks for your time & effort, hope that my qualificationsmeetyour requirements