Various types of Non- Verbal communication and Body language. The do's and dont's in a work environment. Kinesics, Oculesics, Proxemics

1. Body Language

2. Territory
Intimate
Touching
6-18”
Personal
Close -1½ to 2½
feet
Far - 2½ to 4 ½
feet
Social
Close 4-7 feet
Far - 7-12 feet
Public
Close - 12-25
feet
Far - 25 feet or
greater

3. Different
Cultures ...
A crowded
culture
What is your
private
space?

4. When you invade my
space
Reactions to an
invasion of your
space
Feel troubled
Get defensive
Become
aggressive
Retaliate

5. Masks We Wear
Public Masks
Public smile
Clothing
Putting on my face
Extended territory
On the road
At work
Can we drop masks?

6. Jockeying for
position
Inclusive - Non-inclusive
How you include/exclude others in a
group
Parallel body positions
Will position yourselves to relate to each
other
Side by side are neutral
Facing means people are involved
Congruence-incongruence
Groups that imitate each other

7. Looking
How long do you look?
Staring- dehumanizes or challenges
Glances - socially acceptable timing
Appraisal- may indicate interest
Do you look when you talk?
Do you look when you listen?

8. ‘What often happens in any relationship is that
language itself becomes a mask and a means of
clouding and confusing the relationship. If the
spoken language is stripped away and the only
communication left is body language, the truth
will find some way of poling through. Spoken
language itself is a great obscurer”
Body LanguageBody Language, Julius Fast, MJF books, 1970.
Actions Speak Louder than Words?

9. Misinterpretation =
Trouble??
Lost business
Lack of animation = lack
of interest?
US tendency to get right
to business

10. Troubles
Conflict with
peers
• Different work styles
• Wrong assumptions

11. Trouble….
Misinterpretation
of signals
Can be BIG
trouble
Legal trouble
Do you know how
to act or are you
confused?

12. Do you know what you are
saying?