The slides were used for a talk to MBA students from Cranfield School of Management. The aim of the talk was to discuss the ways in which people do their best work and how business leaders need to re-consider their approach to work.

1. Steve Lamb @actionlamb [email_address] 07812 980621 Business Insights

3. The Balance of Power Will Change...

4. Users Will Be In Control

6. Source: “ Get Ready: The Millennials Are Coming!”, Forrester Research, Inc., September 2005 “ The Millenials Are Coming!”

14. Your Work Force Consultants Contractors Employees Outsourcers Partners Customers Freelancers Contingent Staff

15. Mandarin Hindi English English Spanish Spanish Turkish Portuguese Portuguese Arabic Bengali Russian Japanese German Punjabi French Wu Javanese Korean Vietnamese English Italian Marathi Marathi Telugu Tamil Tamazight Cantonese Sindhi Min Maithili Polish Ukrainian Persian Gujarati Malayalam Kannada Source: http://en.wikipedia.org/wiki/Most_spoken_languages French

16. Job History Family Photos Friends And Colleagues Blogs, News, Interests, Things to Watch Communities About me

17. Company Data Personal Data Shared Data

18. Home Play Work Shopping

19. Guidance Developer Tools Systems Management Identity Management Services Servers Clients Edge Client and Server OS Server Applications CRM BI SCM ERP Information Protection Rights Management Anti-Virus Encryption

20. Capture Data in Structured and Unstructured Processes and Automate for Compliance Enhance Customer Value to Drive Revenue Retain Customers, Improve Satisfaction and Increase Perceived Value Manage Risk to Reduce Business Exposure and Reduce Cost of Compliance Improve auditability of systems, reduce cost of compliance and ensure business continuity Make the Business More Effective By Optimizing Workflows to Reduce Process Costs Automate workflows where possible, reduce the cost of process change management and improvement visibility of process costs Application Integration Team Workspaces Across Networks Across Devices E-Mail/ Calendaring Persistent Group Chat Create Lead Qualified? Retire Lead Create Oppt’y Create Quote Closed? Complete Sale Create Invoice CRM ERP Get specs from customer Validate specs with Tech Sales Estimate custom design Cost out the solution Decide discount strategy Assemble proposed response Approve proposed response Unstructured

23. © 2008 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.