The document introduces Crystal QubeTM, a customer experience management platform by Seavus. It allows telecom companies to track customer metrics and preferences in real-time, predict future customer behavior, and react by managing campaigns and cross-selling/upselling. Key features include integration flexibility, fast deployment, cost reduction, and providing critical insights. Upcoming additions are social network analysis and a customer survey module.

1. Track.
Predict.
React.
Presenting Crystal Qube™
Customer Experience Management Platforms by Seavus

2. Biggest pains
for a telecom
Loyalty ARPU
Churn

3. THE CUSTOMERS’ LOYALTY IS

4. Crystal Qube™
for a crystal view
• Understand the customer preferences
• BI to predict the future behavior
• Turn the customers’ insight into targeted actions

5. Track.
Predict.
React.

6. • Various KPI’s and
customers metrics
• Real-time customer
analytics
• Profitability and credit risk
• Customer segments
Track. •
•
Churn management
Customer behavior
forecast
Predict. •
•
Affinity to buy
Tariff simulation
React.
• Real-time campaign
management
• Cross sell and up sell

7. Track.

8. Track. • Various KPI’s and
customers metrics
• Real-time customer
analytics
• Profitability and credit risk
• Customer segments

9. Predict.

10. Predict.
• Churn management
• Traffic forecast
• Affinity to buy
• Tariff simulation

11. React.

12. React.
• Real-time campaign
management
• Cross sell and up sell

13. What makes Crystal Qube™
so awesome?
Easy
integration
Innovative
approach
Fast Operational cost
deployment reduction
Flexible
platform
Decision critical
insights for the Unique operation
management team service
Cross-departmental
unification of
information

15. What’s next?
Social Network Analysis
Customer Survey Module

16. Acknowledgements and
recognitions
SCT (Seavus Campaign VASEP (Value Added Service
Tool) Enablement Platform)

17. Thank you!
Visit us: www.crystalqube.com
Contact us: crystalqube@seavus.com