2. Overview of eStudent Services
What are eStudent Services?
Resources and/or support systems that are fully online.
Who do they serve?
Any student, whether the student is taking online or in-person
courses.
How are they structured?
Clear information on the website
may utilize various technologies and software (chat, email,
videos, video chat, collaborative function, social media, LMSs,
etc).
May be asynchronous or synchronous
3. Purpose of eStudent Services
To provide easily accessible information, support and
engagement with the learning experience to promote
student success
To remove potential barriers to the success of
learners (i.e. difficulties with navigating the
educational system, access to academic
information/support)
Allows learners to access help when they need it;
even if the traditional methods of receiving
assistance are not available (i.e. at night or from a
distance)
4. Types of eStudent Services
Enrollment Management services (Admissions,
Registrar’s, Bursar’s, Financial Aid)
Example: ability to chat with an Admissions Counselor live
Advising services (academic/career advising,
counseling)
Example: Skype appointments with an academic advisor
Academic services (tutoring, library resources,
bookstore)
Example: Online on-demand tutoring, or video based
instruction
Student Affairs services (orientation, engagement)
Example: creating engagement experiences through social
media
5. Lorain County Community College (LCCC)
A community college located in Lorain, Ohio that
offers an array of associate degree and certificate
programs, University partnerships, and MyUniversity
for high school students.
To learn more watch this video introducing you to
LCCC and its community impact.
6. LCCC eStudent Services (slide 1 of 3)
Admissions & Transfer: Live chat and
online application, and information
Advising & Counseling: Live chat &
email, academic withdrawal brochure,
Academic requirements & My Planner
interactive tools
Distance Learning Team/Resources:
Live Chat function and other resources
7. LCCC eStudent Services (slide 2 of 3)
Academic Support Center: Online tutoring, math
worksheets, links to outside resources (i.e. Noodle
Tools, Khan Academy)
Career Services: My Plan (career assessments,
etc.), Career Coach, career workshop materials
Financial Aid: FAFSA resources, instructions and
tools
Financial literacy: planning resources
8. LCCC eStudent Services (slide 3 of 3)
LMS: Canvas
24 hour support, online student guides
My Campus: student portal overview and tutorials
Orientation: New Student Online Orientation
Student Success presentation
Library Services: online access to
books, journals etc., Ask a Librarian
function, Distance Learning Library
Services, books delivered to your
home
9. Ease of Use
More than one office has at least a small focus on
eStudent Services (i.e. Admission, Advising,
Financial Aid, Bookstore, Library).
Website has a lot of good, useful information on the
site with contact information for the various offices
Many offices of live chat, or even text services
(Library)
The tutorials seem comprehensive for those having
problems with Canvas or the My Campus portal
Orientation program includes various short videos
which makes the orientation engaging and shares
actual people to connect with and “see” during the
online experience
10. Concerns
The LCCC website is:
Text-heavy. Each student services related website had a
lot of text, which is hard to read through and is not
appropriate for the “fast paced, short attention span”
generation
The design is archaic and outdated. There design is
difficult to navigate and unpleasing to the eye. A more
updated design with easily navigable links and content
based menus would make the information for accessible.
The eStudent Services are scattered in various
locations:
Users must dig through the website. There is not one
place users can go to access all the available online
student services.
11. Recommendations
Update the technology of the website to a more modern
feel using less text on each page, easily navigable
menus organized by content/subject.
Utilize more videos tutorials/explanations in place of
website text or text heavy documents
Consider using virtual communication systems like Skype
or other software for advising meetings & other forms of
communication
Create a link easily accessible on the main page, or the
distance learning website on all available 100% online
students services
All workshops advertised were in person. Resources
from workshops were published online. Consider webinar
workshops for distance learners.
12. References
Lorain County Community College. (2015).
Homepage. Retrieved from http://www.lorainccc.edu/
Thackaberry, S. (n.d.). Virtual student support
services. [curated content]. Retrieved from
http://learni.st/users/sashatberr/boards/85611-virtual-
student-support-services
