The Department of Posts plans to introduce core banking solutions and set up 1,000 India Post ATMs and issue debit cards by 2012 to boost profitability. This will allow online transactions and banking services across India. The DoP aims to transform into a full-service post bank by offering most banking services and utilizing its large network of post offices across the country.

1. In a major exercise to boost its profitability, the Department of Posts (DoP) plans to introduce core banking solution
besides setting up India Post ATMs and debit cards for its customers.
"We have set target of bringing in core banking solution by 2012. It will ensure smooth online transactions. We are
giving some e-payment services, but they are fragmented," a top offical from DoP said.
He added that the work for setting up 1,000 India Post ATMs was in advanced stage and DoP had already held
parleys with vendors on this front. "We will also issue debit cards to our existing savings account-holders," the source
added.
The DoP is tying up with banks so that customers can use their India Post debit card at any ATM machine pan-India.
With a network reach of over 1.44 lakh post offices, DoP hopes to transform itself into a post bank.
"Yes, this is very much possible. We are offering three-fourth of a bank's services and have the widest reach. The
infrastructure is almost ready. In fact, we have given this proposal to the Ministry of Finance and are waiting for its
comments," he added.
The lack of modern banking facilities in rural areas and dependence of villagers on informal sector for their credit
requirements prompted government to establish a post bank.
What is Core Banking Project?
India Post has a vision to be one of the leaders in providing
banking and money remittance services to the citizens of the
country with a focus on the rural population
How it is different from the existing Sanchay Post?
Sanchay Post is a LAN (Local Area Network) based
application. CBS on the other hand is a centralized application
with browser based interface. There is no need for servers at the
post office level for running CBS. CBS will have the following
features which are not available in Sanchay Post: real-time
24x7 processing capability, centralized database, availability of
alternate channels, capture of KYC (Know Your Customer)
details, adequate audit & inspection features
What are the alternate service channels planned along
with CBS ?
ATM Banking
Internet Banking
Phone Banking (IVR)/ Banking through call centre
Mobile Banking
SMS Banking - tracking and alerts
What is Rural ICT project? How is this integrated with
core banking?

2. The Rural ICT solution will computerise the rural Post Offices
and provide integrated and affordable electronic services at the
Branch post office level. In the Rural ICT project, the vendor
will be responsible for development of core application
platform; development of MGNREGS application and
expansion of already existing electronic Money Order (eMO)
application for RICT Hardware Devices; development of a
central MGNREGS database; Integration with overall India
Post 2012 solution architecture and other core applications such
as Mail Operations, Core Banking Solution, Postal Life
Insurance and solution deployment of the complete Rural ICT
solution to approximately 1.30 lakh branch post offices
What are the objectives of CBS project?
To increase the number of customers from existing 20 crore to
35 crore by 2012
To provide multiple delivery channels like internet, mobile
banking, ATMs, thereby bringing access to financial services to
the doorsteps of the customers
To enable faster money remittances and fund transfers and
increase volumes to capture a 50% market share by 2014
To become the one stop solution for financial inclusion &
microfinance initiatives of government, public/private sector
banks
Can Post Office customer transfer money to other bank
account; say SBI?
Yes, the same can be done. CBS will have interface with
NEFT- National Electronic Fund Transfer System run by RBI
which will facilitate transfer of money from POSB accounts to
other bank accounts
Does the project have any linkage with Project Arrow?
Yes. Project Arrow has linkage with CBS project. Project
Arrow monitors data entry and signature scan activities which
are part of pre implementation activities of the CBS project.
What are Circle Processing centres?
Circle Processing Centres (CPCs) which would act as
centralized processing units for a circle and handle some of the
non customer interfacing tasks centrally. Each circle will have a
Circle Processing Centre
What is double entry accounting system? Will CBS have
double entry accounting system?
Yes, CBS will have double entry accounting system. A double-

3. entry bookkeeping system is a set of rules for recording
financial information in a financial accounting system in which
every transaction or event changes at least two different
nominal ledger accounts. The above said accounting logic will
be inbuilt in the CBS software.
What are the linkages between CBS and other projects?
The entire scope of India Post 2012 project is organized under 8
RFPs, in a multi-tower model with vertically integrated towers,
in order to expedite the rollout of priority solutions and allow
specialized and full service providers to participate in the
procurement process. The vendors selected would need to work
together to ensure smoothness in building and rolling out the
solutions. The key linkages between CBS vendor and other
vendors in the India Post 2012 project are network, data centre
facility, helpdesk, call centre etc.
Whether all the schemes have to be migrated to CBS?
Yes, all existing schemes will be migrated to CBS. This is
needed due to the fact that firstly Sanchay Post will be phased
out and secondly due to interface with the new POS ( which
will replace Meghdoot software) integrating all the applications
of the post office.
What is the role of SI as far as Sanchay Post is concerned?
SI shall maintain, operate and support this application during
the period of its availability. SI shall do the necessary
enhancement of the Sanchay Post software during the time of
ownership as may be required for successful running in the
identified Post Offices.
Who will run the call centre for banking? How the staff will
resolve issues while implementing CBS?
There will be an internal helpdesk to resolve the issues faced by
the internal staff of DoP in relation to the products and
solution/ applications implemented as part of India Post 2012
Project. A call centre will be available for the DoP customers.
Both (internal helpdesk and call center) will be managed by the
core system integrator as part of its scope of work.
What are the facilities the customer can get through core
banking?
The customer will get the benefit of anytime, anywhere
banking by access to multiple alternate channels like ATM,
internet banking, phone banking, mobile banking etc.

4. What are the online facilities planned under internet
banking for CBS?
The key online facilities that will be provided to the CBS
internet banking users are: opening of TD/NSC/KVP/RD,
change of contact details, cheque book request, apply for and
report loss of debit/ATM card, view mini statement of past few
transactions, bill payments etc.
What are the interfaces planned for CBS?
Internal and external interfaces are planned for CBS. Internal
interfaces will be developed with insurance module, mail
system, ATM switch, Sanchay Post, Enterprise Content
Management System etc. External interfaces will be developed
with EFT/NEFT, ECS, RTGS, Cheque Truncation System,
National Financial Switch, payment services provider etc.
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