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Introduction to Operations Management

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Chapter 1 Introduction to the Field
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],OBJECTIVES
What is Operations Management? Defined ,[object Object]
Why Study Operations Management? Business Education Systematic Approach to Org. Processes Career Opportunities Cross-Functional Applications Operations Management
What is a Transformation Process? Defined ,[object Object]
Transformations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is a Service and What is a Good? ,[object Object],[object Object]
OM in the Organization Chart Operations Plant Manager Operations Manager Director Manufacturing, Production control, Quality assurance, Engineering, Purchasing, Maintenance, etc Finance Marketing
Core services are basic things that customers want from products they purchase Core Services Defined
Core Services Performance Objectives Operations Management Flexibility Quality Speed Price (or cost Reduction)
Value-added services differentiate the organization from competitors and build relationships that bind customers to the firm in a positive way Value-Added Services Defined
Value-Added Service Categories Operations Management Information Problem Solving Sales Support Field Support
The Importance of Operations Management ,[object Object],[object Object]
Historical Development of OM ,[object Object],[object Object],[object Object],[object Object]
Historical Development of OM (cont’d) ,[object Object],[object Object],[object Object]
Current Issues in OM ,[object Object],[object Object],[object Object]
Current Issues in OM (cont’d) ,[object Object],[object Object]
End of Chapter 1

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Introduction to Operations Management

  • 1.  
  • 2. Chapter 1 Introduction to the Field
  • 3.
  • 4.
  • 5. Why Study Operations Management? Business Education Systematic Approach to Org. Processes Career Opportunities Cross-Functional Applications Operations Management
  • 6.
  • 7.
  • 8.
  • 9. OM in the Organization Chart Operations Plant Manager Operations Manager Director Manufacturing, Production control, Quality assurance, Engineering, Purchasing, Maintenance, etc Finance Marketing
  • 10. Core services are basic things that customers want from products they purchase Core Services Defined
  • 11. Core Services Performance Objectives Operations Management Flexibility Quality Speed Price (or cost Reduction)
  • 12. Value-added services differentiate the organization from competitors and build relationships that bind customers to the firm in a positive way Value-Added Services Defined
  • 13. Value-Added Service Categories Operations Management Information Problem Solving Sales Support Field Support
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.

Editor's Notes

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