Human Resorce Management

1. McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
HumanHuman
ResourceResource
ManagementManagement
Chapter TenChapter Ten

2. Human Resource ManagementHuman Resource Management
 Human resources
management (HRM)
 Formal systems for
the management of
people within an
organization.
10-2

3. Strategic Human Resources ManagementStrategic Human Resources Management
 Human capital
 The knowledge,
skills, and abilities of
employees that have
economic value.
10-3

4. An Overview of the HRAn Overview of the HR
Planning ProcessPlanning Process
10-4Figure 10.1

5. The HR Planning ProcessThe HR Planning Process
 Job analysis
 A tool for
determining what is
done on a given job
and what should be
done on that job.
10-5

6. SelectionSelection
10-6
Interviews
Background
Checks
Personality
Tests

7. Use of Pre-employmentUse of Pre-employment
Selection ToolsSelection Tools
10-7Figure 10.2

8. Reliability and ValidityReliability and Validity
 Reliability
 The consistency of
test scores over time
and across
alternative
measurements.
 Validity
 The degree to which
a selection test
predicts or correlates
with job
performance
 Criterion, content
10-8

9. Advice on TerminationAdvice on Termination
10-9Table 10.1

10. Training and DevelopmentTraining and Development
 Training
 Teaching lower-level
employees how to
perform their
present jobs.
 Development
 Helping managers
and professional
employees learn the
broad skills needed
for their present and
future jobs.
10-10

11. Most Frequently UsedMost Frequently Used
Training MethodsTraining Methods
10-11Figure 10.4

12. Performance AppraisalPerformance Appraisal
 Performance
appraisal (PA)
 Assessment of an
employee’s job
performance.
10-12

13. Giving FeedbackGiving Feedback
1. Summarize the employee’s performance, and be
specific.
2. Explain why the employee’s work is important to
the organization.
3. Thank the employee for doing the job.
4. Raise any relevant issues, such as areas for
improvement.
5. Express confidence in the employee’s future good
performance.
10-13

14. Factors Affecting the Wage MixFactors Affecting the Wage Mix
10-14
Figure 10.6

15. Labor RelationsLabor Relations
 Labor relations
 The system of
relations between
workers and
management.
10-15