Latest CRM trends

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CRM has evolved a lot in the past few decades.Leading companies are pushing more and more for efficiency and deeper insights and a lot more.So what are the latest trends in the CRM market

Marketing

CRM has evolved a lot in the past few
decades. Leading companies are pushing
more and more for efficiency and deeper
insights and a lot more. So what are the
latest trends in the CRM market

1. More industry specific CRM solutions have started
such as retail, e-commerce, education etc.
2. AI is starting to dominate in CRM also which leads
to getting more accurate leads and automated
engagement ,the results of this are much higher and
faster.

3. Social media is on the rise ,so vendors are asking
for social CRM .Social media optimaztion is gaining
popularity to keep the customers engaged with the
company. So it is also used as a customer engagement
tool.
4. Making CRM more mobile friendly by adding more
features .
5. With social media on the rise companies are taking
advantage of crowd sourcing for taking new innovative
ideas from the customers itself and also increasing
engagement by doing so.

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2. CRM has evolved a lot in the past few decades. Leading companies are pushing more and more for efficiency and deeper insights and a lot more. So what are the latest trends in the CRM market

3. 1. More industry specific CRM solutions have started such as retail, e-commerce, education etc. 2. AI is starting to dominate in CRM also which leads to getting more accurate leads and automated engagement ,the results of this are much higher and faster.

4. 3. Social media is on the rise ,so vendors are asking for social CRM .Social media optimaztion is gaining popularity to keep the customers engaged with the company. So it is also used as a customer engagement tool. 4. Making CRM more mobile friendly by adding more features . 5. With social media on the rise companies are taking advantage of crowd sourcing for taking new innovative ideas from the customers itself and also increasing engagement by doing so.

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