Implementation of Call Center for your business. One operator and one telephone line is also a call center. Start little and grow as you go big.

1. “THE GOAL AS COMPANY IS TO
HAVE CUSTOMER SERVICE IS
NOT JUST THE BEST BUT
LEGENDARY”
Sam-Walton

2. THIS IS HOW DOES IT
CRM POLICIES
• Customer Service
• Ten Foot Rules
• Door Greeters
• Sundown Rule
• Open Door Policy &
etc

3. THE GOLDEN EQUATION
Poor Customer Service
=
Zero Customers
Listening
Attitude
Response
Availability
LARA for Customer Service

4. LARA IS CALL CENTER WITH CRM
“A Call Center with CRM is a smarter way of handling customer
service with the assistance of technology”
“One agent, One phone is also a call center”
“Call center is nothing but serving your
customers better”

5. BEST PLACES WHERE A CALL CENTER IS
REQUIRED?
• Restaurants
• Shops
• Professional Service Providers
• Educational Institutes
• Importers and Exporters
And any small or large business

6. CALL CENTER IN ACTION

7. WHAT IS REQUIRED FOR A BASIC CALL CENTER
• SIP TRUNK (DIALOG or SLT Call Line)
• IP-PBX Server
• CRM Software
• Business Link
• Operator with computer

8. YOUR ROI IS DOUBLED!!!
• Improve customer satisfaction
• Identifiable customer requirements
• Save on multi telephone lines
• Transfer the caller to any entity within your business
• Free Calls within network

9. Q & A ?