Service Quality as a competitive advantage in Retail and sales Business.

1. As our Competitive Advantage

2. Agenda
 What’s competitive advantages ?
 What are customers looking for ?
 Customer Satisfaction Levels ?
 Closing

3. Competitive Advantage

4. Competitive Advantage
 BEST AT?
 Why Customer Should
Buy from YOU ?
Compan
y
Competitive
Advantage
BEST
AT

5. What are customers looking for ?
 Excellent Product
 Excellent Delivery System
 Excellent Service Mindset

7. Customers Satisfaction Levels

8. Customers Satisfaction Levels
Basic
Expected
Desired
Surprising
UNBELIEVAB
LE!
Criminal

11. Designed By : Mustafa Makled