This document discusses competitive advantages and customer satisfaction. It begins with defining competitive advantage as what a company is best at and why customers should buy from them. It then asks what customers are looking for, listing excellent product, delivery, and service. Finally, it discusses customer satisfaction levels ranging from basic to unbelievable and how exceeding expectations leads to the highest satisfaction. The goal is to help companies identify their competitive advantages and focus on customer satisfaction.

1. As our Competitive Advantage

2. Agenda
 What’s competitive advantages ?
 What are customers looking for ?
 Customer Satisfaction Levels ?
 Closing

3. Competitive Advantage

4. Competitive Advantage
 BEST AT?
 Why Customer Should
Buy from YOU ?
Compan
y
Competitive
Advantage
BEST
AT

5. What are customers looking for ?
 Excellent Product
 Excellent Delivery System
 Excellent Service Mindset

7. Customers Satisfaction Levels

8. Customers Satisfaction Levels
Basic
Expected
Desired
Surprising
UNBELIEVAB
LE!
Criminal

11. Designed By : Mustafa Makled