2. Background
- ÖVN
- Operates in Fairhaven District
- Opened August 2015
- Owner/Manager - Matt Brawner
- Graduated with bachelors of
cultural anthropology from WWU
- Masters of Political Science from University of Amsterdam
- 5 years back of house experience
- 3 years front of house/management experience
3. “If I specifically instruct employees how to do
their jobs, then fewer mistakes will be made.”
Job Performance
4. Explanation
- Training
- Specific instructions for each task
- Roll-ups
- Polishing glasses
- Seating guests
- Greeting at front and on phone
- No opportunity for employees to use
creativity
- When not present, employees are
expected to figure out solutions on
their own
6. Analysis
- Manager uses coercive power (431)
- Performance through imposed punishment
- Leads to negative feelings towards management
- Loss of inspirational motivation (479)
- Employees are not intellectually stimulated
- Employees resist doing the task
- Power and influence moderately correlated with task
performance
- This management practice does not lead to good task
performance
7. Recommendations
Task performance could be improved by changing the context.
- Create a small survey for customers
- Increases employee feedback (107)
- Increases autonomy (107)
- Increase job satisfaction
- Increase task performance (116)
- Moderate positive effect
- Higher levels of citizenship behavior
- Lower levels of counterproductive behavior
8. Recommendations
Task performance could be increased by creating a check system.
- Instead of micromanaging
- Create a system that allows co-workers to hold each other
accountable
- List of tasks that need to be done at closing
- Initials of person who completed task
- Opening shift goes over list to make sure it was completed
- Goal-setting theory
- Increase intensity and persistence of effort (176)
When everyone knows who is doing the work, it will get done efficiently
and effectively.
Editor's Notes
Psychological empowerment: According psychological empowerment theory self-determination is the is the sense of choice in initiating and continuing tasks (185) Without self determination employees in how workers structure their tasks, task performance sufferer because motivation and task performance are strongly positively correlated.
Transformational Leadership: According to the theory of transformational leadership, a transformational leader provides intellectual stimulation (479). Intellectual stimulation challenges employees to to be innovative and creative in how they perform their task. The lack of intellectual stimulation makes Matt less f a transformational leader. The lack transformational leadership reduces task performance because it is moderately correlated with task performance.
A type of organizational power is coercive power. Coercive power is a way of acquiring power through the ability to punish employees. This however leads to negative feelings eventually. The
Feedback: According to the job characteristics theory feedback is how a job gives employees performance feedback Autonomy: Employees feel they have more independence and discretion in performing their work
