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Presentation of executive communication
1. PRESENTATION OF EXECUTIVE
COMMUNICATION
TOPICS-
PROFESSIONAL USE OF TELEPHONE
INTERVIEWS
GROUP DISCUSSIONS
PRESENTATION
SUBMITTED BY- SUBMITTED TO-
BHAVIKA, YUVRAJ, MUMTAJ, DEEPIKA MALHOTRA
PARMINDER Astt. prof
2. PROFESSIONAL USE OF TELEPONE
In a world where the number of channels via which customers can reach businesses has
proliferated as technology evolves, the phone call still matters. Taking and handling phone
calls effectively sits at the heart of customer service for millions of businesses, large and
small.One who is using telephone must know the following points –
1.Answer the call quickly
2. Answering with a smile
3. Mention the company name
4. Speak clearly and be professional
5. Don’t know the answer? Stay positive
3. Automation and helping employees deal with calls
How a phone call is routed and handled has also profoundly changed. The rise of
automated services means there is an associated need to keep things simple in how
automation is offered, with the customer experience in mind, and for the crucial role of
those taking the calls to be prioritised.
Here are six variables to consider-
1. Clear and short messages
2. Call-handling and staff performance
3. Unique callers
4. Peak call periods
5. Cross-training on knowledge and skills
6. Prioritise urgent calls
4. INTERVIEW
Points to be remember before an interview:-
1. Start with a smile on your face & give details about Name, Place after
greeting.
2. If necessary only add your family details.
3. Tell about your educational details.
4. Share about why you want to do JOB so.
5. About your Project in Brief.
6. The person who inspired you a lot.
7. Then about your intrests/hobbies.
8. Also how you will spend your time when you are free.
9. Tell about skills.
10. Then conclude by saying THANKS to the Person who is listining to you.
5. EXAMPLE
Well, good morning sir/madam,
Hi Friends, my name is shivaji rao patil from Hyderabad. I parsuing my B-Tech in stream of computer science and engineering from
nict college, xxx with aggregate 65%. I have completed HSC from GURU BASAVA junior college with aggregate of 6% and SSC from
Pratibha we. N. High school with aggregate 73%.
We are five in my family. My father is a private employee and my mother is a homemaker. I have two sibblings. About my
achievements, I never made any achievements at state level. But in my schooling I got certificate in singing level competition. In
college I got NSS certificate which I participated as volunteer in my 1st year of engineering
My strengths are hardworker, self motivating and dedicated towards my work. And also I'm a good learner as well as teacher.
My strengths are hardworker, self motivating and dedicated towards my work. And also I'm a good learner as well as
teacher.
My hobbies are making crafts, painting, surfing net.
My short term goal to get placed in well reputed company.
My long term goal to palced in any mnc company and give my best to your.
Organisation.
As a fresher, I don't have any working experience, but I will prove once the opportunity comes.
6. PRESENTATION
Presentation is the practice of showing and explaining the content of a topic to
an audience or learner. These are basic purposes for giving oral presentation :
To inform
To persuade
To educate
To entertain
To convince
7. Steps to prepare an effective oral
presentation
Determine the PURPOSE of your presentation and identify your own
OBJECTIVE.
Know your AUDIENCE and what it knows.
Define your topic and collect the required material.
Arrange your material in a way that makes sense for your objectives.
Compose your presentation.
Create visual aids.
Practise your presentation.
Make necessary adjustments.
Analyze the room where you’ll be giving your presentation.
8. GROUP DISCUSSION
Group discussion is a modern method of assessing students personality.It is
both a techinique and art a comprehensive tool to judge the worthiness for
the job.
The term suggests a discussion among a group of persons. The group will
have 8 & 12 members who will express their views freely, frankly ina
friendly matter, on a topic of current issue.
Within a time limit of 20 to 30 minutes , the abilities of the members of
the group is measured.
9. Prerequisites of a group discussion
Topics given by panelists.
Planning and preparing.
Knowledge with self confidence.
Communication skills/power of speech.
Presentation
Body language and personal appearance.
Being calm and cool.
