The document provides instructions for a training director to design a diversity management program for a company called Izzon that recently lost a discrimination lawsuit. The training director is asked to define workforce diversity, explain managing diversity, give 3 reasons for its importance, outline 4 ways to manage it, list 10 characteristics of successful efforts, and propose 5 ways to measure the program. Data should come from Texaco's website since they faced a similar lawsuit previously for improper diversity management.