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CURRICULUM VITAE
CONTACT DETAILS
Email: Olanirich24@gmail.com
Mobile: 082 880 6984 / 082 085 3122
XOLANI RICHARD NYAQELA
Objective
To be appointed within a Logistics and Supply Chain environment that relies on innovative team
members that provide solutions to operational, administrative, and strategic issues, and to use my skills
and efficiency to support the organisation’s goals and objectives through my role.
Personal Details
 Born in 1989/02/10
 Id No.: 890210 5463 086
 Nationality: South African
 Home Language: Xhosa
 Efficient in other languages as well, such as, Tswana, Sotho, Zulu, Afrikaans (I can both partially
speak and hear), and English.
Educational Background
 UNIVERSITY OF JOHANNESBURG (To be completed in November 2016)
Bcom Logistics Management
o Logistics Management
o Accounting and Economics
o Transport Economics
o Business Management
o Commercial Computer Systems
o Marketing Management
WorkExperience and Volunteering positions
 Logistics Specialist at HILTI South Africa (Pty) Ltd (2014/03/01 until current)
Transport Management
o Managing the courier in charge of the national distribution of products to customers.

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o Coordinating operations between the CW (Central Warehouse) and the courier to ensure that
products are packaged and labelled correctly, handled efficiently to avoid damages to product
or packaging while in transit, and delivered to the correct customer and address.
o Collaborating with the CW and courier in regards to special or bulky orders, to ensure efficient
use of truck space, avoid excessive charges, and execute delivery with the necessary attention
to special instructions from the customer or sales representative (i.e. closing time, site to
deliver to in case of multiple sites).
o Managing urgent customer orders, and back orders that need to be airfreighted to the coastal
regions.
o Coordinating a monthly management meeting with the courier, logistics manager, tool service
centre manager, and the customer service team leader.
o Act as escalation point for customer service in regards to queries that are not being resolved
efficiently or timeously by the courier.
o Analyse the monthly reliability report from the courier, and work with them and the logistics
manger to address routes with low reliability, and communicate solutions to the area sales
managers.
Import Management
o Monitoring all POs from Liechtenstein (Headquarters), being sent to ZA, and liaising with
Materials Management to plan timely receipt into CW.
o Calculating the lead time for air and sea freight consignments, and ensuring that the material
availability date on SAP accommodates the transit time from origin, customs clearance in ZA,
transportation to final destination, and receipt operations at CW.
o Troubleshoot delayed consignments, and communicate with the materials management team,
sales team, customer service, and CW in case of back ordered items.
o Adjusting SAP material availability dates for delayed consignments, and communicating such
action to the materials management team, and in critical cases, the sales directors and logistics
manager.
o Instructing the clearing agent to customs clear cargo, and deliver to destination (s).
o Ensuring consignments are delivered to the correct destination; CW versus TSC (Tool Service
Centre-Repairs).
o Ensuring correct clearance of cargo; with the correct tariff codes, and correct applicable duty
percentages.

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o Liaising with the forwarding agent in regards to ad hoc consignments and DG (Dangerous
Goods), and forwarding clearing agent relevant information to ensure timely clearance and
processing.
o Applying for import permits for DG cargo with SAPS and ITAC.
o Verifying details on shipping documents, to ensure correct cargo is stated, with the correct
value, and measurements (i.e. weight).
o Working with the clearing agent in case of any customs stops on our consignments.
Freight Cost Management
o Audit the monthly billing spreadsheet from the courier for all national distribution charges, to
ensure rates are as per contracted rates, and to identify duplicate billing, and charges for
transport jobs that are not HILTI deliveries.
o Process the billing spreadsheet from courier, and provide accruals to finance by general ledger
and cost centre for various designated functions.
o Ensure correct use of cost centres internally for transport charges, to avoid abuse of company
funds (i.e. weed out charges for personal deliveries by company personnel).
o Audit invoices from clearing agents, to ensure that charges are as per contracted rates.
o Process clearing agent invoices on Readsoft (processing system), and forward to the Logistics
Manager for approval.
o Manage the use of airfreight for deliveries to coastal regions by encouraging efficient planning
and communication between the sales team, materials management, customer service, and the
CW.
o Manage requests for same-day customer deliveries.
Complaint Handling
o Build a complaint handling framework that incorporates all the complaint codes on SAP.
o Outline guidelines to handle each complaint code.
o Work with the logistics manager, and customer service team leader to ensure roll out, and
correct use of the framework within the organisation.
o Work with the courier to address transport related complaints.
o Address recurrent complaints in the monthly management meeting, and work with participants
to resolve the root cause.

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General Organisational Support
o Participate in the yearly submission of customs costs for all BUs to Liechtenstein, which is
used to determine the strategic pricing of a range of products within the BUs.
o Address queries from the Marketing Management department in case of increases in strategic
pricing for products (only the customs portion).
o Audit customs worksheets to ensure correct use of tariff codes, and correct declaration of
customs values to SARS.
o Work with finance during SARS audits (i.e. when applying for a VDN number)
o Build spreadsheet files to store data and audit charges.
o Build and run BI reports to track operational performance of CW and Hilti Centres, and KPIs.
o Analyse actual performance of the replenishment process from the Liechtenstein to the CW
against standard, and provide reasons and solutions for poor performance to the logistics
manager and the head of the materials management team in Dubai.
o Build process documentation to guide operations within the logistics department.
Tender Management
o Solicit contract offers from clearing agents.
o Compile RFQ packets to send to clearing agents. This will include a scope and size of the
HILTI imports, service description, code of conduct, etc.
o Work within the global contract framework for service agreements between suppliers and
HILTI.
o Ensure that the clearing agents are complaint with the HILTI code of conduct for suppliers,
and that they sign it when awarded business.
o Ensure pass-through charges being billed to clearing agents are not marked up (i.e. cargo dues,
airline handling fees, etc.).
o Analyse offers, and determine the best offer, and recommend to logistics manger.
o Review any changes made by the chosen clearing agent’s legal department to the contract (i.e.
counter standard terms and conditions that nullify the HILTI global contract).
Supplier Relationship Management
o Post the tender and new contract implementation stages; collaborate with new supplier to
ensure that they deliver on HILTI’s expected benefits.

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o Review performance of key account manager, personnel servicing operational aspects of the
contract, compliance to the HILTI code of conduct, delivery on the agreed elements in the
service description, and ensuring cost reporting from the supplier to track and analyse savings
expected from the new contract
 Logistics Engineer at Huawei Technologies Africa Pty Ltd -Transportation Management
(2011/02/01 until current)
o Fulfil the daily project delivery request, manage the whole P2P (PO to Payment) process
 Request a weekly delivery plan from project teams
 Routing and planning analysis; cluster deliveries along the same route, and that are being
delivered on the same day
 Create a booking form (PO) and issue instructions of delivery to the LSP (Logistics
Supplier)
 Keep tracking the delivery and solve any abnormal cases
 Follow the POD return according to the lead time specified in the SOP
 Create a regular delivery analysis report
o Customer Requirement Management
 Collect a project delivery plan and make the resource preparation plan based on it
 Verify and track all special requests for the individual deliveries (i.e. Road closure
requirements, traffic control, manual labour, delivery equipment, etc)
 Urgent shipment control
 Verify the rationality of the delivery and optimize the delivery model
o Site Management
 Conducting site surveys together with project team for transportation on abnormal sites
 Obtaining way leave permits from Johannesburg Road Agency
 Obtaining permit from JMPD for Road closure
 Liaising with scaffolding companies for assistance on abnormal sites eg., blocking/river
blocking access to sites
 Confirming site acquisition and liaising with owner/building management for times on
delivery
 Arranging with outsourced company for traffic management
 RFQ on specialized transportation for rooftop sites.
o LSP management
 Evaluate LSP’s performance on transportation and work together with them to make any
necessary improvements in order to achieve the daily management requirement
 On time delivery management according to SOP

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 Review and update the SOP with LSP quarterly to upgrade the service level
o Cost control
 Monitor the payment of all transportation invoices to the LSP
 Prepare a weekly delivery cost analysis report, broken down according to different
accounts (i.e. Project teams)
 Implement a volumetric measuring system, to determine the most suitable truck size per
delivery, for the various cargo
 Publish the benchmark of delivery cost per product/project
 Logistics Intern at Huawei Technologies Africa Pty Ltd (2010/07/20 to 2011/01/31)
Warehouse Operations Clerk
o Inventory Accuracy
 Ensure inventory accuracy between CES, WMS and physical stock.
 Regular stock taking
o Daily Closing
 Monitor daily inbound/outbound and compile report
o Daily operations
 Tracking the project master plan
 Checking the warehouse layout, and ensure that the LSP input the right locator when
inbounding.
 Checking open boxes and verifying that authorization was obtained, and check if they have
open box cards attached.
 Monitoring the DN picking lead time; LSP should finish picking within their SLA. And
then confirm truck sizes.
 Checking returns; all returns must be sealed and have an open box card attached.
 Checking local purchase stock; SDV to place P/L numbers on them.
 Verifying that DNs scheduled to be delivered has been outbound both physically and on
the system.
CES (Component of Executive System) specialist
o Creating MRs (Material Request) on the system for dispatch requests
o Verifying all delivery details with the project team (I.e. Delivery address, RAD, etc)
o Confirming availability of stock in the warehouse prior to applying for an MR

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o Monitoring the status of MR, from application, to when a DN is assigned to the MR and the
stock delivered to site, customer, or subcontractor
Creditors Clerk
o Follow up on LSP(Logistics supplier) payments, process invoices and solve any financial
related issues on the LSP account
o Manage the entry level process flow for LSP invoices and internal control
o Attend weekly meetings with the LSP and resolve any outstanding issues (i.e. Invoices in
arrears)
o Examine POs and request confirmation of the acquired business activity
o Submit invoices to the accountant (Mauritius) to be processed and approved for EFT payment
o Liaise with the finance department and Headquarters (China-cashier) to confirm the payment
status of invoices
o Monitor task list and follow the job regulation
o Provide monthly Cash Plan forecasts for Logistics payments
o Participate in monthly internal Cash Plan audits to reconcile the forecasts with the actual
budget utilised
o Provide remittance advises to the LSP for any payments made to their account
 Fleet Management volunteer at the 2010 FIFA world cup (2010/01/21 -2010/05/25)
o Working in a team to despatch vehicles and drivers to pick-up and drop-off locations
o Inspecting vehicles to determine safety levels and ensure road worthiness
o Managing vehicle bookings to allocate adequate resources
 Rural Education Access Programme mentor 2009
o Provide first year students with a map of the university; as to how they should study, adapt to
university life, deal with personal issues, make friends, and assist them with making their
studies successful by providing them with information from the writing centre, PsyCAD, and
their various departments.
What you can expect from me
 Key Skills
o Thorough knowledge of logistics and transport management
o Proficient in coordinating activities and multi-tasking
o Ability to interpret maps, directions and understand instructions comprehensively
o Efficient at adapting and working under pressure, and within a fast paced environment
o Highly competent at maintaining records and managing data
 Personal Attributes
o Outstanding and effective communication skills

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o Self-driven and motivated (evident in the fact that I always strive to do right the first time
around, and if I do not, then I get up for a second chance).
o Flexible mind that allows me to learn quickly and adapt to different environments.
o Highly creative, and always seeking a new way to perform tasks.
o A natural optimist, I always seek to discover the end of an obstacle, despite challenges.
o Detail orientated, and highly creative
o Flexible and open-minded
o Administrative/Organizational skills
o Soft human skills such as; communication skills, time management, people skills, and
empathy.
References
 Mr. Xolani Nene: Warehouse Manger
HILTI South Africa (Pty) Ltd
073 349 0068
 Mr. Ntloobone Makhongoana: Materials Manager
HILTI South Africa (Pty) Ltd
082 941 5122
 Ms. Noluthando Gumbi: Customer Service Team Leader
HILTI South Africa (Pty) Ltd
071 855 1213 / 072 495 7145
 Mr Clement Mpurwana: Internal Sales
Sulzer Pumps (South Africa) (Pty) Ltd
073 163 1782