1. WANDA HARRELL
11931 River Meadow Lane
Stafford, TX 77477
318.475.2230 Phone
nguhope@hotmail.com
SUMMARY: Seeking temp to permanent employment in the adjuster/appraiser field in the Houston, Texas and the
multi-state area. An individual with several years of insurance adjusting and examining/reviewing adjuster claims
and appraisals in the Auto, Bodily Injury/Personal Injury, Property, Litigation, Sinkhole Litigation, NFIP, Liability
and Commercial arenas as well as handling claims at the disaster Catastrophe site(s), Safety & Emergency Response,
Environmental, Wastewater/Sewer/Sump Pump inspection areas, law firms, and businesses.
ADJUSTER RESPONSIBILITIES:
• Provided exceptional customer service experience to the client/customer(s).
• Investigated claim damages and situation(s) using internal and external resources, which included
speaking with the insured/customer and/or other related or involved parties (Courts, contractors, et
al). Sometimes action(s) required that I request a field investigation report and previous claim
activity verification. I also researched past claim activity and external websites for CAT event
verification as well as interacting with vendors for services, contents, material supply and/or pricing
of same.
• Determined property and/or structure values.
• Experienced in performing insurance appraisals and knowledgeable in appraisal
techniques
• Determined policy coverage through analyzing investigation data and policy terms, including
whether claim would be approved or denied. Notified insured of coverage and/or other issues.
Also responsible for determining reserve levels at the beginning of claim handling and adjustment
when appropriate based on investigation findings.
• Managed claims submitted by independent adjusters which sometimes included making coverage
and reserve decisions and reviewing work for accuracy.
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ADJUSTER HISTORY
STORMS WORKED DISASTER SITES POSITION
Liberty Mutual 2015 (Property)
Citizens 2015 (Property)
State Farm 2014 (Auto)
Hurricane Sandy 2012
Hurricane Isaac 2010
Grand Prairie, TX
Jacksonville, FL
Webster, TX
Chicago, IL & Texas
New Orleans, LA
Inside Property Adjuster
Inside Property Adjuster
BI Inside Adjuster
Claims Examiner/Reviewer
CAT Field Adjuster
Hurricane Irene 2011 New Jersey CAT Field Adjuster
Hurricane Ike 2008 Houston, TX CAT Field Adjuster

2. • Maintained accurate and current communication with insured/claimant throughout the completion
of the claim and provided thorough file/claim documentation during life of said claim(s).
• Contacted and interacted with specialized departments (Special Investigation Unit and
Subrogation) when appropriate and some appraisal experience.
• Determined and negotiated settlement amounts for damages claimed within assigned authority
limits. Made recommendations to management for settlement amounts above authority limits.
Closed claim files upon completion of final payment.
• Alerted underwriting, marketing and/or risk management teams regarding questionable risks
encountered to ensure potential hazards are clearly documented.
• Participated in field CAT unit activities when attempting to expedite claims processing and
mediation, arbitrations, and lawsuits.
• Updated database systems with claims data pertaining to claim status, reserves, payments, etc. after
receipt of field CAT property claim specialists.
• Reviewed recommendations from independent adjusters for approval and/or denial of claim and
reserve and settlement/payment scheduled amount(s).
• Other duties included great customer service, inspections, claims handling, in-house/inside adjusting, writing
estimates, settlement of claims in the construction, code enforcement, business/commercial, business
interruption, disaster relief/rebuilding, flood contents damage, interacting with insurance agents, and vendors
with a focus on identifying and resolving complex coverage issues, while meeting all quality standards and
expectations, best practices, contract analysis, and producing quality closed claim files in the Catastrophe,
Safety, Commercial, Auto, IP, Property, and the Legal/litigation arenas.
INDEPENDENT ADJUSTER CERTIFICATIONS
Allstate Roofing – Wind Events Allstate Roofing – Hail Event
Allstate Adjusting Collision & Auto Hail Losses Allstate Computer-Based Vehicle Estimates & Eval.
Liberty Mutual Property Certification Allstate Auto- Total Loss
TWIA
FEMA
California Earthquake Accreditation
Tornado & Windstorm
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Citizens-Florida
State Farm Fire Live Broadcast State Farm Insurance Adjuster Estimatics
EDUCATIONAL INSTITUTION LICENSES SOFTWARE
University of Houston, B.S. 1996 Texas Insurance Adjuster License #1554099 ECS & MSB
CLC Network Engineering Management NFIP Certified Adjuster # 70001758 Xactimate
Southwest Paralegal Institute Florida Adjuster License #W110003 Simsol
Oklahoma Adjuster License #100105793 ACE
Michigan Adjuster License #0594980 CIMS
Georgia Adjuster License #2864901(Renewing) FileTrac
Audatex

3. Commercial Inspections Mobile Home Inspections
State Farm Auto Adjuster State Farm Insurance Policy
Wind & Hail ECS
Federated & Wellington Flood & Hurricane Inspection
SPECIALIZED AREAS
Insurance Defense – 7 Years Toxic Tort – 5 Years
Worker’s Compensation - 7 Years Personal Injury – 10 Years
Medical/Nursing Home Litigation – 3 Years Copyright & Trademark - 2 Years
Intellectual Property – 8 Years Real Estate – 2 Years
Litigation – 20 Years Project Management – 17 Years
Trial Preparation – 15 Years Tax Law – 5 Years
IT Support – 14 Years Legal Assistance – 20 Years
EED – 7 Years Software Training – 14 Years
PROFESSIONAL EXPERIENCE 1991- PRESENT
Contract Catastrophe Examiner Liberty Mutual
Contract Catastrophe Adjuster Citizens
Contract Catastrophe Examiner JIS-NFIP
Catastrophe Insurance Adjuster Parr – FEMA
Catastrophe Insurance Adjuster FEMA -PB Disaster Svcs
Contract Catastrophe Insurance Adjuster CNC-State Farm
Contract Catastrophe Insurance Adjuster CL-Balboa Insuranc
Field Appraiser Allstates
Litigation Support Proj. Manager/Consultant LTMS/GLT Resource
Medical/Nursing Home Litigation Project Mgr Marks Law Firm
Claims Project Manager Cigma Insurance
Paralegal/Project Mgr/Supervisor Houston Law Firms
Responsible for meeting with public adjusters, umpire(s), and policyholders to inspect/appraise damages to
dwellings, commercial properties, other structures and personal property, which entailed the inspections of the
homes, auto, and business arenas. Also responsible for writing estimates, handling and settling claims within
authority limits for customers who suffered damages to homes/risks, automobiles, bodily injury/personal injury,
sinkhole litigation, investigation of claims, contents, business interruptions, and commercial properties as a result of
natural disasters (Sandy, Isaac, Ike, Irene, Allison, Wind/Hailstorms, Severe Thunderstorms, Flood, etc.).
Also responsible for providing property claim service (BD, APS, FRV and/or ALE claims, Section II liability claims
involving lower severity physical damage, and writing UPP and moderately valued dwelling estimates) via internal
channels (phone/fax/email/mail/) to members and third party customers by using Simsol, Xactimate, MSB
Integriclaim and/or ACE3 software to prepare diagrams, scopes of damage and estimates referencing same.
Further responsible for Inside Auto & Property Adjusting, and Bodily Injury at CAT Customer Service Call Center
& Zoning Office, air/safety monitoring, environmental torts, monitoring air, water and soil due to environmental
hazards & chemical spills, monitor oil and gas wells, real estate legal research, title searching, construction/property
inspections & investigations, mobile home inspections, disaster cleanup & rebuilding, personal injury, lawsuit
negotiation and/or settlement, compliance with specifications, tracking of schedules, project status reports, vendor
management, and training and supervision of staff on a daily basis.
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SOFTWARE SKILLS
Simsol CIMS Navigator XactAnalysis

4. Summation Concordance Introspect Xactimate
Sanctions Discovery Cracker File Trac MSB
Z-Print MS Office ECS MS Office
References Available Upon Request
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