1. John C. Marshall
11326 Village Brook Dr.
Riverview, FL 33579
(770) 364-0750
Email: jcmarshall1024@gmail.com
PROFESSIONAL
CIS/Alamo Claims Services (June 1, 2013-Present)
Litigation Specialist
Handling first party litigated claims reserved in a $100,000-$500,000 range involving sinkhole loss. Duties include:
Acting in the capacity of Corporate Representative on certain cases, testifying within the scope of protective orders
surrounding claims handling, coverage position, affirmative defenses and formal position of Citizens Property
Insurance Corporation in the defense of same. Responsibilities included directing defense counsel according to
corporate litigation guidelines that encompass approved trial strategies while writing reports analyzing exposure,
recommending appropriate motion practice, coordinating expert involvement and testimony until each case is resolved
through either stabilization, jury verdict or appeal opinion. Trial preparation includes participating in regularly
scheduled mock trials addressing examination of claims personnel and expert witnesses in preparation of same.
Signature Consulting Solutions a/k/a Fleming & Hall, Ltd. (January 2010-January 22, 2013)
Senior Claims Analyst
I handled general liability, including litigated claims for surplus lines carrier/client that involved a mix of all kinds of
high risk business in liberal venues including: Artisan contractors, construction defect (including CA), Section VIII
housing, daycare centers, NY Labor Law and coverage litigation. Ihandled higher exposure cases and the more complex
cases for the unit/program on a first and third party basis. Approximately 50% of caseload of 200 cases were
construction defect and 80-90% of caseload were litigated cases. I also handled first party property commercial claims
underwritten on standard ISO policy forms and claims for trucking clients on business auto policies with reserves
$50,000 or greater.
Renre Insurance North America, Inc. f/n/a Glencoe Group Claims Management, Inc. (f/n/a Claims Management
Services, Inc. Atlanta, GA) (August 2002-September 2009)
Sr. Claims Specialist, Runoff Manager, Program Mgr., Litigation Manager, Special Projects Mgr., Consultant
Managed a personal caseload of high profile cases. Supervised litigation unit and managed program business (both
ongoing and runoff), including nursing homes and ALF facilities (including property, crime, boiler (stand-alone & HSB
fronted), mental health facilities, daycare centers, commercial auto, garage, used car dealers, towing, trucking, busing,
homeowners/condo-owners, OLT, GL, products liability, personal injury, construction defect (including West Coast
states), NY Labor Law, agents’ E&O, professional liability (medical malpractice), class action lawsuits, coverage,
environmental and/pollution liability, direct action including first party commercial and residential as well as bad faith.
Reporting to AVP and President, I additionally handled and managed special projects as listed under the
accomplishments section.
Atlanta Casualty Insurance Company, Atlanta, GA
(1996-2002)
Litigation Representative/Claims Representative
Investigated, managed and settled litigation cases on a national basis. Management relied heavily on my expertise to
effectively settle the more complex cases, heavy exposure, coverage issues and Bad Faith litigation within the litigation
department.

2. EDUCATION & PROFESSIONAL
East Carolina University, BS-Business
State Farm Property Coverage Certification and Auto Certification
AIC, ARM, PLRB and NICTA curriculum courses.
IA licensed in several states
Xactware Level One Property Estimating
KEY EXPERIENCE AND ACCOMPLISHMENTS
Management
Developed corporate training outline and trained new claims hires on Company SOP’s, IT applications, research
resources and procedures within a claims handling environment to maximize new hires’ potential.
Audited claims files to insure quality standards for both adjusters and supervisors across all programs and reported to
management to identify areas of improvement while providing managers tools for evaluating job performance.
Developed and managed tracking system (managerial tool) for time-sensitive matters (i.e. time demands, coverage
letters, offers of judgment/settlement and new litigation) which protected the Company against severe adverse
development of claims.
Litigation
Reduced litigation expenses costs by early resolution through aggressive negotiation skills at national settlement
conferences and mediations. Personally handled high profile cases, i.e. class actions and potential punitive damage
cases.
Developed resource library of Reservation of Rights and Coverage Denial Letters to be used as boilerplates which
effectively streamlined coverage handling procedures, particularly for less experienced personnel.
Implemented and evaluated panel counsel/vendor list which streamlined outside counsel assignments and evaluated
counsel performance in conjunction with Company’s guidelines and billing procedures to maximize litigation expense
efforts.
Coordinated pre-trial evaluations with upper management and litigation representatives to identify strengths and
weaknesses of cases set for trial to assess “settle v. try” thresholds.
Technical & Analytical
Collaborated as a Business Analyst with IT to map data requests and develop ad hoc managerial reports pursuant to
needs which allowed management to refine reserves, identify specific loss sources, insure regulatory compliance
(Medicare Secondary Payer) statutes, and critically manage personnel in task driven assignments.
Developed adjuster desk reference manual on various claims topics/cases for all 50 states and compiled listof industry
and regulatory websites which provided claims personnel tools to identify applicable regulatory standards which
reduced legal expense to assess liability exposures.
Researched complex legal issues for staff using Westlaw on an individual case basis and which provided analytical
support to claims staff to efficiently manage claim analyses.
Sales and Marketing
Collaboratively developed and implemented cost reduction techniques for clients in loss sensitive plans.
Analyzed loss data and knowledgeable in loss-trending, forecasting and other actuarial techniques.
Sold large self- insured programs, large retention programs and dealt with Lloyds’ Syndicates placing facultative re-
insurance as well as being knowledgeable in structuring Captive Insurance Accounts.