Information about job vacancies in Kemira Gdańsk Business Service Center.

1. WHERE
WATER
MEETS
CHEMISTRY

2. 2
WHO WE ARE?
WHERE WATER MEETS CHEMISTRY

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Kemira is a global, over two billion euro water chemistry company serving customers in water-intensive
industries and operating in 4 business segments:
WHO WE ARE?
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?
PULP AND PAPER
INDUSTRY
OIL, GAS AND MINING MUNICIPAL
AND INDUSTRIAL WATER
TREATMENT
FEED, LEATHER,
CHEMICAL AND DETERGENT
INDUSTRIES

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Kemira offers water quality and
quantity management improving its
customers’ energy, water, and raw
material efficiency.
Kemira’s Headquarter is in Helsinki,
Finland.
Kemira is present in 40 countries,
with around 5,000 employees and 71
sites.
WHO WE ARE?
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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Kemira headquarters i s
located in Helsinki, Finland.
Asi a Pacific
Revenue by
region: 6%
Europe,
Middle E as t
and Africa
Revenue by
region: 55%
R&D and technology centers
NAF TA
Revenue by
region: 31%
S outh America
Revenue by
region: 8%
A GLOBAL 2.2 B€ WATER CHEMISTRY COMPANY
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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FOUR VALUES GUIDE OUR WORK
We are dedicated to customer success
We care for people and the environment
We drive performance and innovation
We succeed together
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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BUSINESS SERVICE CENTER
– GDAŃSK, POLAND

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WHY DID KEMIRA CHOOSE GDAŃSK?
• Highly skilled professionals
• Great location
• Infrastructure
• Great place to live
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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GDAŃSK
Gdansk is one of the biggest and
most attractive cities of Poland. It
is located in north Poland and has
great communication links, a lot of
tourist attractions and huge busi-
ness possibilities.
You can read more about Gdansk
here:
http://www.gdansk.pl/
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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Kemira Business Service Center (BSC) scope covers
transactional activities in the four functions:
procurement, customer service,
finance & accounting and IT.
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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BSC - KEMIRA GDANSK STRUCTURE
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

12. WHO ARE WE LOOKING FOR?

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CANDIDATE PROFILE
• University degree
• Experience in one of the fields (customer service, accountancy & finance, IT)
• Fluent English + other language if needed
• Good interpersonal skills
• Ability to work in a team
• Professional approach to work
• Good communication skills both written and spoken
• Strong customer driven focus
• Strong attention to details
• Experience in using ERP systems (i.e. SAP, JD Edwards)
• Good practical knowledge of MS Office tools (Excel, Outlook, Word)
• Motivation to start career path back in Poland
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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VACANCIES
• Customer Service Representative
• Logistic Agent
• AP Accountant
• AR Accountant
• IT Service Desk Specialist
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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CUSTOMER SERVICE BACK OFFICE REPRESENTATIVE
Main task & responsibilities
Responsible for all documentation to be correct and available
in time for transport.
Independently account for timely and accurate deliveries,
freight cost planning / customs clearance
Booking transportation
Accountable for prompt, sufficient and proper communication
to the carriers / plants / front office regarding deliveries.
Planning timely loadings and transportation bookings in order
to meet the customer’s requirements.
Supporting production planning by prompt and accurate trans-
portation availability input.
Active communication of loading dates in order to ensure prod-
uct availability and customer confirmation.
Creating dangerous goods declarations.
Customs clearance and creating all transport and export docu-
mentation.
Responsible for any extra freight cost to be handled during
transportation planning or delivering
Support freight invoice handling
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Functional experience in logistics planning and transporta-
tion (min. 1 year)
Knowledge/experience of supply chain processes
Experience at transportation companies, freight forwarders,
shipping lines
Experience with export – outside EU (customs, etc.)
Knowledge/experience of export processes
Deep understanding of supply chain processes and compo-
nents.
Good interpersonal skills and ability to work in a team
Professional approach to work
Strong customer driven focus
Quick reaction and flexible
Oriented to solving problems.
Experience in using ERP systems (i.e. SAP,)
Good practical knowledge of MS Office tools (Excel, Access)
Logistics documentation handling
Very good language skills both written and spoken in English
+ other language if needed
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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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CUSTOMER SERVICE FRONT OFFICE REPRESENTATIVE
Main task & responsibilities
Act as the contact to the customer via different communication
channels regarding their order, order confirmation, shipment
details
Handle the customer orders in a defined manner in a defined
system and in time respecting the SLA & OLA’s
Responsible for entering the data correctly per each order to
ensure correct deliveries and correct invoices
Accountable for advancing a single order in the end-to-end
process
Answer customer queries, receive and start the feedback and
claims process, first resolution for the customer
Accountable/responsible for correct and promptly Invoicing
Internal contacts back office and external to sales, credit man-
agement
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Functional experience in order management or customer ser-
vice (min. 1 years of working experience)
Order entry management or customer service (min. 1 years exp.)
Good with customers
Ability to escalate problems promptly
Good interpersonal skills and ability to work in a team
Professional approach to work
Good communication skills both written and spoken
Strong customer driven focus
Strong attention to details
Experience in using ERP systems (i.e. SAP, JD Edwards)
Experience in working with order entry management or trans-
portation ordering and experience in working with customers
Good practical knowledge of MS Office tools (Excel, Outlook,
Word)
Very good language skills both written and spoken in English
+ other language if needed
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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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AP ACCOUNTANT
Main task & responsibilities
Responsible for invoice handling and accounts payable processing
Perform clerical day-to-day accounting procedures according to
process flow, timeline, service and quality requirements
Process tasks based on Kemira SAP model process flows
Ensure that all invoices are accurately processed and
authorised within agreed deadline
Ensure that all supplier related queries are dealt with
efficiently, effectively and to the satisfaction of the
relevant Kemira business units on a timely and accurate
basis
Understand Kemira’s purchasing process and usage of
purchase orders (PO)
Prepare month-end and year-end tasks on a timely and
accurate basis
Respond to BSC customer and external vendor queries
Support team members and all employees checking/approving in-
voices
Participate in process development and BSC development projects
when requested
Recognize and communicate development opportunities in pro-
cess toTeam leader / Process Owner
Recognize training requirements and competence shortages in
personnel work – communicate toTeam leader
Other tasks requested byTeam leader
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Educational background in accounting / economics is an asset
Practical experience in accountancy (minimum 1-2 years)
SAP AP module knowledge
Invoice processing & workflow system knowledge
Basic accounting skills in Accounts Payable
Good interpersonal skills and ability to work in a team
Professional approach to work
Strong customer driven focus
Good analytical skills and attention to details
Experience in using computer ERP accounting systems (e.g.
SAP, Oracle, JD Edwards)
Good practical knowledge of MS Office tools (particularly Excel)
Very good language skills both written and spoken in English
+ other language if needed
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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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AR ACCOUNTANT
Main task & responsibilities
Responsible for accounts receivable, customer payment process-
ing and bank statement processing
Perform clerical day-to-day accounting procedures according to
process flow, timeline, service and quality requirements
Ensure that all bank statements are accurately processed and
cash allocated within agreed deadlines
Identify, communicate, investigate and clear payment discrep-
ancies
Ensure that all internal customer queries are dealt with
efficiently, effectively and to the satisfaction the relevant Kemira
business units
Verify and post received AR payments
Manage and maintain AR ledger
Support in processing AR closing and reporting
Understand Kemira’s sales invoicing and credit management
processes
Support team members
Participate in process development and BSC development projects
when requested
Recognize and communicate development opportunities in pro-
cess toTeam leader / Process Owner
Recognize training requirements and competence shortages in
personnel work – communicate toTeam leader
Other tasks requested byTeam leader
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Educational background in accounting/economics is an asset
Experience in accountancy (minimum 1-2 years)
SAP AR module knowledge
Knowledge in invoicing, payment handling and banking solu-
tions beneficiary
Basic accounting knowledge in Accounts Receivable
Good interpersonal skills and ability to work in a team
Professional approach to work
Strong customer driven focus
Good analytical skills and attention to details
Experience in using computer ERP accounting systems (e.g.
SAP, Oracle, JD Edwards)
Good practical knowledge of MS Office tools (particularly Excel)
Very good language skills both written and spoken in English
+ other language if needed
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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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SERVICE DESK AGENT
Main task & responsibilities
The Service Desk Agent is responsible for logging incidents and
service requests, analysing, prioritizing and categorizing them, at-
tempting to resolve and, if not capable to resolve, to further as-
signing incidents to assignment groups and on-site technicians.
The Service Desk Agent ensures that the issue is addressed and
that the end-user gets a timely response.The Service DeskAgent is
the first point of contact for both internal end-users and outsourc-
ing providers.
Record, analyse and categorise service calls
Record and classify request for change
Provide first line support to Kemira end-user with common
issues, e.g. workstation incidents, password changes
Be the first point of contact for vendors information queries
Perform initial support and investigate incidents according to
impact, resolution or error identification
Assign incidents and/or problems further either to technical
operations or on-site personnel
Ensure that incidents/problems are timely addressed
Ensure that escalation procedures are followed
Give feedback to end-user and update the end-user of resolution
progress
Document user acceptance and close related incidents and/or
problems
Develop an end-user care philosophy that ensures end-user
satisfaction
Responsible for all Incident Management (if assigned)
University degree
2+ years in a similar position
Broad set of IT skills (MS Active Directory, Remote Support
tools, VoIP and VPN concepts, Security and Antivirus software)
Experience with service desks tools
Experience in Desktop administration and support
Incident management skills
Strong analytical thinking
IS/IT related experience
Good knowledge of key ITIL processes around service delivery
and operations, especially incident & problem mgt skills
Customer oriented
Good communication skills
Very good language skills both written and spoken in English
+ other language if needed
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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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WHAT ARE WE OFFERING?
• Exciting challenges
• Possibility of gaining unique experience in growing center
• Stable work conditions
• Opportunities for professional development
• Chance to create a center from a start-up
• Attractive benefits package
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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HOWTO APPLYTO KEMIRA?
You can send your CV directly to Interviews.Kemira@kemira.com with a mark „name of position”
If you have any questions please do not hesitate to contact HR department
Maja.Paradecka@kemira.com
Iga.Lesniewska@kemira.com
Or by phone: +48 601 323 528 , +48 601 320 056
WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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THANK YOU
www.kemira.com
https://www.facebook.com/kemiragroup
http://twitter.com/#!/kemiragroup