Resources o Service Feedback o Centralised Event Co-ordination o Optimising the impact of wellbeing services

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Resources
1
oService Feedback
oCentralised Event Co-ordination
oOptimising the impact of wellbeing
services
Module
6

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GEMS HWSS EVENT/SERVICE FEEDBACK
Deliverable Accountable Responsible
Daily COVID-19
symptom dashboard
• Healthi Choices Wellbeing Intelligence team will provide the
Departments with daily reports (Twice a day), available via email
• Government Departments must ensure that employees
complete daily assessments twice a day, before they enter
the premises and four hours after
• MHRS and THRM: referral and support
Weekly COVID-19
Assessment report
• Healthi Choices Wellbeing Intelligence team will provide the
Departments with weekly reports (Monday), available via email
• Government Departments must ensure that employees
complete weekly assessments
• MHRS and THRM: referral and support
HRA report • Report for Online and biometric assessments • Government Departments must ensure that employees
complete the online HRA and that they follow through on
their selected options for biometric assessments: onsite or at
the pharmacy network
• MHRS and THRM: referral and support
Customer
satisfaction
• Government Departments must ensure that CSAT feedback is
provided by their employees and Wellbeing Change Leaders, for
all services accessed
• Healthi Choices will provide feedback on customer
experience: member and Wellbeing Change Leader, for all
services (COVID-19 screening, training, online HRA and onsite
and pharmacy professional assessment)
Training • Government Departments must ensure that CSAT feedback is
provided by their employees and Wellbeing Change Leaders, for
all training

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FAQ1: CENTRALISE EVENT COORDINATION
oGovernment Department/GEMS CLO to
complete and submit Event Request Form to
cloevents@gems.gov.za OR complete via the
online event request form
oCarefully select your service option and
related requirements
oEnsure that you are using
the updated event request
form which includes the
following three service
options
• HRA (online, onsite or remote)
• COVID – 19 Screenings
• Wellbeing Training
• Events can be scheduled by Regional CLO or Government EHWP

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Questions Answers
What contribution can GEMS CLO’s
make towards Wellbeing within
Government departments?
• Prioritise Government departments to be engaged.
• Conduct Departmental needs analysis to understand Govt requirements
• Proactive event planning: Encourage departments in developing annual screening plans
• Engage with CLO Helpdesk for relevant support services that can be provided to departments
• Engage and Mobilise departments (EHWP) to actively participate in the GEMS WCL programme
• Position the GEMS brand within Govt and promote all scheme services
• Assist with continuous quality improvement by Provide Feedback on the services received
What role can Departmental EHWP
play towards Wellbeing within
Government departments?
• Develop annual screening plans for their departments
• Maximise event participation: Promote the HWSS programme to employees and mobilise them to participate at
events
• Leverage on the GEMS WCL programme to develop or improve the wellbeing culture in the environment
• Work in collaboration with CLO and HWSS teams
• Assist with continuous quality improvement by Provide Feedback on the services received
• How can the GEMS CLO helpdesk
assist with optimising Wellbeing
within Government departments?
• Organisational profiling tools (Needs assessment) and reporting
• Information and advice
• Consulting on Organisational Wellbeing
• Organisational communication
• Continuous quality improvement through surveys
• The Helpdesk is for GEMS CLO only and not for Government departments : (0800 611232 OR
customercare@healthichoices.com)
Optimising the impact of Wellbeing Services

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COVID-19 Toolbox Talks

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Module 6: COVID Resources
HOTLINE 0800 299 999
WHATS APP 0600 123 456

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Working towards a healthier you
Thank You