1. 105.1
GlaxoSmithKline
Wakely, Jonathan K.
Ruffner, Karen W. Rollup
MACS Organization Total
Gallup Q12® Results
May 2005
THE GALLUP ORGANIZATION
This document contains proprietary research, copyrighted materials and literary property of The Gallup Organization. It
is for the guidance of your company's executives only and is not to be copied, quoted, published or divulged to others
outside of your organization. Gallup® and Q12® are trademarks of The Gallup Organization, Princeton, NJ.

2. GlaxoSmithKline
Gallup Q12® Results Wakely, Jonathan K.
Introduction
The following pages provide a summary of employee responses to the Gallup Q12® Survey. The first 13 items reflect
Gallup's standard items; any remaining items are unique to your company. The survey statements were rated on a scale
which required a response from among six response categories:
5 Strongly Agree / Extremely Satisfied
4
3
2
1 Strongly Disagree / Extremely Dissatisfied
Does Not Apply or Don't Know
The statement or dimension averages are based on a 5-point scale, with "1" being the lowest possible average and "5"
being the highest average. "Does Not Apply" or "Don't Know" responses are not scored. Your workgroup is compared
to other parts of your company. Note the following definitions.
Gallup Q12® The 12 items that Gallup has consistently found measure the aspects of Employee Engagement
that link to business outcomes.
GrandMean The average, on a 5-point scale, across Gallup Q12® items.
Gallup The score in Gallup's overall database (2001-2003) above which 50% of all workgroups scored.
50th Percentile
Gallup The score in Gallup's overall database (2001-2003) above which 25% of all workgroups scored.
75th Percentile
Top Box The percentage of "5" (Strongly Agree / Extremely Satisfied) responses.
EngagementScores The average top box response percentages for statements measuring each stage of the
Engagement Pyramid.
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.

3. GlaxoSmithKline
Gallup Q12® Results Wakely, Jonathan K.
• Unit: Wakely, Jonathan K. Gallup Gallup
Unit 50th % 75th %
• Total n: 8
Mean (Average) Score
GrandMean . . . . . . . . . . . . . . 3.97 3.72 4.02
Top Box (% 5)
Q00. Overall Satisfaction . . . . . . . . . . . 50% 18% 33%
12 ®
Gallup Q
Q12. Learn & grow . . . . . . . . . . . . 50 33 50
Q11. Progress . . . . . . . . . . . . . 63 38 55
Q10. Best friend . . . . . . . . . . . . . 63 29 41
Q09. Employees committed to quality . . . . . . . 88 30 45
Q08. Mission/Purpose . . . . . . . . . . . 25 25 42
Q07. Opinions count . . . . . . . . . . . 13 20 35
Q06. Development . . . . . . . . . . . . 13 29 43
Q05. Cares about me . . . . . . . . . . . . 88 40 57
Q04. Recognition . . . . . . . . . . . . 50 26 40
Q03. Opportunity to do best . . . . . . . . . . 25 29 43
Q02. Have materials & equipment . . . . . . . . 63 29 44
Q01. Know what's expected . . . . . . . . . . 25 50 67
EngagementScores
How
can
. . . . . . . . . . . 56 36 53
we grow?
Do I belong? . . . . . . . . . . 47 26 41
What do I give? . . . . . . . . 44 31 46
What do I get? . . . . . . . 44 40 56
Copyright © 1996 The Gallup Organization, Princeton, NJ. All rights reserved. • Not shown if n < 5

4. GlaxoSmithKline
Gallup Q12® Results Wakely, Jonathan K.
Ext. Dissatisfied . . . Ext. Satisfied
Overall Satisfaction and Sample
Strongly Disagree . . . Strongly Agree Mean (Average) Score
Gallup Q12® Items Size
%1 %2 %3 %4 %5
Q00. How satisfied are you with 8 • • • • 50 • 4.25
GlaxoSmithKline as a place to 97 2 10 18 44 26 3.81
work? 665 2 5 18 49 26 3.94
Q12. This last year, I have had 8 • • • • 50 3.75
opportunities at work to learn and 99 7 8 18 30 36 3.81
grow. 672 4 6 15 30 44 4.04
Q11. In the last six months, someone at 8 • • • • 63 4.50
work has talked to me about my 99 5 4 9 33 48 4.16
progress. 671 4 8 11 26 51 4.13
Q10. I have a best friend at work. 8 • • • • 63 4.38
95 2 12 18 29 39 3.92
656 4 14 19 30 32 3.71
Q09. My associates or fellow employees 8 • • • • 88 4.50
are committed to doing quality 98 3 4 8 32 53 4.28
work. 667 1 3 15 37 44 4.19
Q08. The mission or purpose of my 8 • • • • 25 3.88
company makes me feel my job is 98 3 8 16 46 27 3.85
important. 668 2 5 15 43 34 4.02
Q07. At work, my opinions seem to 8 • • • • 13 3.50
count. 99 10 8 17 47 17 3.54
669 6 8 21 40 26 3.71
Q06. There is someone at work who 8 • • • • 13 3.25
encourages my development. 98 8 5 28 36 23 3.61
670 4 10 19 33 34 3.84
Q05. My supervisor, or someone at 8 • • • • 88 4.50
work, seems to care about me as a 97 4 6 6 28 56 4.25
person. 668 2 5 12 28 53 4.25
Q04. In the last seven days, I have 8 • • • • 50 3.75
received recognition or praise for 96 16 9 24 27 24 3.34
doing good work. 667 10 14 18 29 29 3.53
Q03. At work, I have the opportunity to 8 • • • • 25 3.63
do what I do best every day. 98 6 12 29 38 15 3.44
671 5 10 26 38 21 3.60
Q02. I have the materials and equipment 8 • • • • 63 4.25
I need to do my work right. 99 1 7 13 33 45 4.15
673 2 5 16 41 36 4.04
Q01. I know what is expected of me at 8 • • • • 25 3.75
work. 99 2 4 12 37 44 4.18
673 1 3 12 42 41 4.19
Top Line GM=3.97, Wakely, Jonathan K.
Middle Line GM=3.88, Ruffner, Karen W. Rollup
Bottom Line GM=3.94, MACS Organization Total
Copyright © 1992-1999 The Gallup Organization, • % 1 - % 4 not shown when n < 10, % 5 and means when n < 5
Princeton, NJ. All rights reserved.