Red Box Recorders provide powerful and cost effective contact centre compliance and quality management tools including call recording. This corporate overview provides more information on Red Box. Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your contact centre project, please visit: http://www.voyager.net.uk We're also on Twitter at: https://twitter.com/voyagernetworks LinkedIn: https://www.linkedin.com/company/voyager-networks Facebook: https://www.facebook.com/VoyagerNetworks

1. Recording
made smart
Welcome to a different
approach to voice and
data recording

2. 45.4
Billion
Inbound calls per year
to contact centres
in the UK
36.6
Billion
Chat and SMS messages
sent daily around the
world in 2013
240Million
Calls to 911 in the
USA last year
Over
500KTrades daily on the
London Stock
Exchange
More than
30%Of customer service
communications globally
now conducted on channels
other than the phone

3. The world
needs smart
Recording, archiving, retrieving, analysing—day in,
day out. They take more calls as demand grows,
adapt to new channels to keep up with the latest
technologies and try to flex to constantly changing
compliance requirements. All while contending
with the growing need to unlock new value
from Big Data.
It’s a big ask for any business—managing risk and
TCO (Total Cost of Ownership), maintaining control
and increasing performance. Trying to focus on the
value in data as opposed to the recording.
At Red Box Recorders, we deliver dependability,
flexibility and advanced functionality to financial
markets, contact centres, public safety, government
and other sectors around the globe.
Half the police forces in Great Britain have chosen
Red Box. 21% of the FTSE 100 use our solutions.
We’re partnered with the world’s largest technology
providers—investing together to create better,
more integrated solutions.
Over the last 20 years, we’ve become renowned
for performance, for service and for an approach
that keeps on delivering. We exist to change the
conventions and find better ways to help our
customers—to deliver the smart difference.
3
Companies today are constantly pushed
to their limits when it comes to handling
the communications and data that runs
through their business.

4. 4
What smart
can do for you
No two organisations operate in the same way.
And we think that’s worth celebrating. So
however you communicate with your customers,
with Red Box you can be confident of capturing,
authenticating, analysing and evaluating across
any media: landline and mobile, radio, screen,
SMS, instant messaging, social media…
The result? Your organisation remains fully
compliant today and tomorrow and also becomes
more competitive, productive and efficient.
That’s the power of Red Box Quantify.
There’s no need for extra hardware, with Quantify
you can do it all: record, replay, view the interface
in selected languages as well as being able to
search key words and phrases in any language.
It’s straightforward, it’s innovative, it’s the
smart choice.
Reduce call
management costs
by up to 30%
Quantify enables you to
reduce expenses by helping
reduce call billing costs by as
much as 30%. You’ll also be
able to improve employee
productivity by tracking
non-business calls and detect
network abuse or fraud.
Investigate
compliance incidents
with ease
Quantify makes it easier
to investigate incidents
for compliance or evidence
and disclosure. Simply
reconstruct events from a
wide range of sources, such
as audio files, PC screen
recordings and SMS.
Find information
quickly and efficiently
Use Quantify to accelerate
investigations, dispute
resolution, transactions or call
validation. Search content
quickly across audio and data,
using embedded analytics
in our search and replay
application, at a far lower
cost than traditional audio
analytics solutions.
Capture screen data
with confidence
Quantify gives you the power
to record hundreds of screens
at a time and deliver them
easily across your network.
It’s a straightforward
application that’s ideal
for contact centres and
back offices.
Our voice and data recording solution
helps you manage customer interactions
in one user-friendly, single view.

5. 5
What smart
is built on:
Advanced
usability
Access the industry’s most intuitive
interface. Red Box end-users benefit from
the latest innovations with added usability
Rely on a host of fast and simple search,
reconstruction and evaluation tools to help you
get the job done quicker and more efficiently
Gain in-depth knowledge and drive
leading insights with straightforward,
powerful analytics
Start benefitting sooner thanks
to the industry’s most agile
deployment
Dependability
Rely on our product that’s designed to
reliably and accurately capture and retain
everything you need to remain compliant
Benefit from the best technology fit thanks to our
leading technology partnerships and integrations
Feel secure in the fact we’re already trusted where
it matters most—in high dependency and highly
regulated markets including public safety and
financial sectors
Look to the future with confidence—
invest in one single, scalable solution
and gain a license for life with no
extra updating costs
Flexibility
Get an implementation truly
tailored to you—a result of our focus on
partnership, on better understanding
of individual client needs
Choose from various architecture options
including hosted, on-premise, virtual and
multi-tenant
Take advantage of flexible commercial models
including CAPEX/OPEX pricing plus custom
monitoring tools and reporting
Reduce your physical footprint with
one single, future-proof solution
Proof
Our solutions have all been proven
under stress testing
We have the highest customer satisfaction,
highest loyalty and longest partnerships
in the industry
A reputation grounded in 20+ years experience
and a heritage of firsts
We’re installed in over half of the countries
in the world and counting

6. 6
Smart benefits
at a glance
+ Safer
+ More competitive
+ More productive
+ More efficient

7. 7
Even with the best
training, the most
capable call centre
managers will struggle
to improve agent
performance if they
can’t access the right
information to monitor
them adequately.
Thanks to Quantify, you’ll
never face that dilemma.
Gain valuable insights by
analysing measurable
statistics in vital areas
such as call handling
times and first call
resolution.
You’ll also be able to
create a full quality
management system
for call assessment,
reporting and coaching.
So now everyone can
achieve targets and
enhance the customer
journey.
We don’t need to state
the obvious. If you’re
an organisation that
requires regulatory
recording, you’ll already
have a system in
place to ensure that
conversations and trades
are recorded for audit if
necessary.
But can all your staff
grasp how to use it
and know its exact
capabilities? We’ve
designed a solution
that’s not only more
straightforward, but also
more advanced.
Quantify can cover all
your compliance needs
in one, while giving
you reassurance that
processes are being
followed properly
through staff training,
quality management
and audit trails.
While Quantify
is designed for
straightforward use,
advanced thinking is built
in at its core. More than
half of our staff work
in R&D. We’re not just
integrating the latest
developments into our
products at speed, but
creating and enhancing
more solutions in-house
than any other company
in the market.
You’ll benefit
automatically—there’s
no need to worry about
buying or re-installing
updates. With Red Box
Quantify you’ll keep
getting upgrades as
part of your standard
maintenance contract.
We’ve been helping companies
achieve all this at a lower cost
for over 20 years.
Increase
quality and
performance
Meet growing
compliance
requirements
Look to the
future with
confidence

8. 8
When recording is
crucial, count on us
Contact
Centres
In this market customer
experience is everything.
Fast, helpful responses
encourage customer
satisfaction, discourage
repeat calls, and reduce
queue lengths. Agents
are more productive and
costs are lower.
Flexible architecture
options across hosted,
on-premise, virtual
and multi-tenant allow
for a smaller physical
footprint.
Red Box Quantify
helps managers track
and analyse current
performance in real time,
feeding into reviews
and training, ultimately
resulting in better
customer retention.
And it protects agents
and the business with
dependable total
recording.
Financial
Institutes
The financial market
is probably the most
tightly regulated
sector of all, anywhere
in the world. Red Box
Quantify is proven to
safely record and store
communications from
multiple sources—
not only to enable
compliance, but also
to support critical
business processes and
aid cleaner markets by
deterring market abuse.
We work with four of the
world’s top ten banks,
as well as many of the
leading global brokers.
Public
Safety
With our roots in public
safety, we’ve built a
solution around their
priorities.
With Quantify you get
the confidence of an
efficient, compliant
solution, and can focus
on priorities such as
fast evidence output
and distribution for
investigation, instant
replay to verify caller
details, and operational
evidence for HMIC and
national call handling
standards.
Half the police
forces in Great
Britain have
chosen Red Box
solutions

9. 9
“The solution integrates with our IP
telephony system to meet our precise
business and operational needs. It
will help us enhance training, dispute
resolution, user experience and
quality assurance”
Karen McSweeney,
NHS Scotland, Greater Glasgow and Clyde
“We needed a recording solution that
has the scope and functionality to be
used across our multiple trading sites.
The ease of use and flexibility of the
Red Box Quantify system means we
are best placed to meet our recording
needs now and in the future”
Keith Hill, Senior Manager, Network Services,
Scotiabank Trading floors
“The flexibility of the Red Box solution
means we can adapt it to meet the
business’ changing requirements. It
supported simple migration to a new
telephony platform with no disruption,
and helped us reduce our foot print”
June Potts,
Head of Customer Contact, Park Retail
“We selected Red Box based on its
ability to provide a system that
was easy to specify, install and
manage. This will enable us to boost
performance within the contact
centre through enhanced monitoring,
evaluation and training, whilst also
supporting regulatory compliance and
effective dispute resolution”
Nick Coates, Head of Product,
Operations & Sales, Abercrombie & Kent

10. 10
We’re in great
company
We believe in an open approach to shaping new thinking and solutions. So
credit where it’s due — to the world’s leading IT and telephony vendors. We have
been working alongside them to integrate our software with their solutions.
For you, that means it’s even easier now to choose with confidence a complete
technology solution from your chosen provider complete with Red Box recording
software. For us it means an exciting future, full of possibilities.
API Rev 8
API Rev 8
API Rev 8
API Rev 8
API Rev 8
API Rev 8
API Rev 8

11. 11
Discover the smart difference
Call us on 0845 262 5005
Email info@redboxrecorders.com
Or visit us at redboxrecorders.com
+ In the last five years our
business has grown globally
by more than 20% annually
+ We’re committed to R&D that
delivers the most advanced
yet user-friendly solutions
+ We have over 300 reseller
partners delivering excellent
local sales and support
Start a smart
partnership
For 20 years we’ve been helping
companies all over the world
discover a better approach to
voice and data recording
Let’s talk

12. Red Box Recorders Limited
Registered office: Bradmore Business Park,
Loughborough Road, Bradmore, Nottingham NG11 6QA, UK
T +44 (0)845 262 5005 E sales@redboxrecorders.com
© Red Box Recorders Limited 2014. Registered in England No.4186453