Mr. Sheshrao Babruvan Mane has over 10 years of experience in customer service and operations roles. He has worked at IBM Daksh Business Process Services and Concentrix Daksh Services India, where he handled escalations calls, maintained performance metrics, and trained new employees. Mane has a B.Sc degree and multiple performance awards. He is seeking an opportunity to utilize his skills and experience in the outsourcing industry.

1. Resume
Mr. Sheshrao Babruvan Mane
C/o Mr. B.P.Dixit Sr.No 18/1d,
Gondhale Nagar Hadapsar, Pune -411028
Email: manesb070@yahoo.in
Contact: +91 9970006191/7020873340
Objective -
To achieve an excellent professional life and work for next level
consistently in Outsourcing industry, where I can utilize and enhance my
knowledge, skills and experience.
Experience-
IBM Daksh Business Process Services Pvt. Ltd.
Designation - Customer Care Executive
Job Profile –
Handling escalations calls
Maintaining AHT and Quality of every call
Duration - 3rd Feb. 2010 to 31st Aug. 2011 (1Year 6 Months)
Concentrix Daksh Services India Pvt.Ltd
Designation – Sr. Practitioner
Job Profile –
Working as a Back of SME for US health Care insurance domain.
Handling Client Escalations on Mails and reporting to client.
Allocation of work to team members
Inventory Management
Roistering of team
Trained to new hired employees
Auditing of all transactions of team members
Coaching and feedback to team members.
Monitoring and review Service Level reports.
Duration - 01st Sep 2011 to Till Date (5 Years 1 Months)
Strength -
 Learning and growing attitude.
 Hard Working
 Self Motivated

2. Education -
Class Board/University Year Of Passing % Marks
B.Sc Nanded University 2009 62.59
H.S.C. Latur 2006 48.50
S.S.C. Latur 2004 67.86
Achievements -
Best Performer of the Year 2014
Best Performer of the Year 2015
Star Award Q1 2012
Star Award Q3 2013
Star Award Q2 2014
Star Award Q4 2014
Star Award Q1 2015
Star Award Q2 2015
Star Award Q2 2016
Skills -
 Well known Microsoft Office, Windows XP and Vista and Windows
2007.
 Good in computer handling.
Personal Profile -
 Name : Sheshrao Babruvan Mane
 DOB : 03rd August 1988
 Fathers Name : Babruvan Narayan Mane
 Gender : Male
 Marital Status : Unmarried.
 Nationality : Indian.
 Languages known : English, Hindi, Marathi.
Permanent Address -
At Post Madansuri,
Tehsil- Nilanga
District- Latur
Maharashtra, India- 413521.
Declaration -
I hereby declare that above written particulars are true to the best of my
knowledge & belief.
Date:
Yours Faithfully,

3. Place: Sheshrao Babruvan Mane