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281MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
Surrogate advertising in India
Sangeeta Dodrajka
Advertising is no longer a social waste as earlier perceptions. It is a
necessary evil which is there to stay as it not only increases awareness
about products but also enhances the choices for taking rational decisions
for consumers. It leads to all sorts of healthy and unhealthy practices by
distributors and marketers. Marketers use surrogate advertisements and
brand extensions for propagating the banned products like liquor and
tobacco. Many companies resort to other means of advertising also like
sponsoring various sports personalities and tournaments which mark
the presence of the products and reestablish their brands in the
marketplace indirectly. A survey was conducted to gauge the extent of
damage done to young Indian minds and whether their consumption
habits are affected by such practices or not. The regulatory body needs to
be empowered for curbing such practices.
Keywords : Surrogate advertising, branding, brand extensions.
Sangeeta Dodrajka, Associate Professor, Sri Guru Gobind Singh College of Commerce (Univ. of
Delhi), Delhi. Email: sangeetadelhi@hotmail.com
Introduction
Modern life is full of challenges,
opportunities and complex desires.
Human beings are social animals,
continuously desiring something or the
other. Their quest for change has led to
inventions and innovations by leaps and
bounds. In this era of consumerism, it is
impossible to imagine life even for a
minute without Internet, newspapers,
television or radio, which means
exposure to thousands of advertisements
every minute. Advertising is paid and/
or sometimes free communication
through a medium in which the sponsor
is identified and the message is
controlled. Variations include publicity,
public relations, product placement,
sponsorship, and sales promotion.
Advertisements can be seen on the grocery
carts, on the walls of an airport walkway,
on the bus stops, heard in telephone hold
messages and Internet sites.
Weekly newspapers in London first
carried advertisements in the 17th
century; by the 18th century such
advertising was flourishing. The first
advertising agencies were established in
the 19th century to act as broker for
space in newspapers, and by the early
20th century, agencies were producing
the advertising message copies
themselves. Most advertising promotes
products/services for sale, but similar
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282MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
Surrogate advertising in India
methods are used in public service
messages to promote causes, charities,
or building images of political
candidates during elections.
However, advertising involves several
responsibilities. Advertising informs the
public so that they can be aware of
products and make informed choices out
of a plethora of various products or
brands available in the globalised
scenario. Advertising is advantageous
to business firms by assisting them to
increase the sales of their products or
services. But while dispensing its role
as a dream merchant, advertising has
also been in the vortex of controversy of
the many troubles that it brings to the
Indian society. It is accused of
encouraging materialism and
consumption, of causing us to purchase
products which we do not need. It takes
advantage of innocent children/
audience by manipulating their mindset,
using sex to sell, and generally
contributing to the downfall of our socio-
cultural value system.
Advertising does not function in a
vacuum but in a market environment
where several forces like consumer
needs, business interests and
government regulations are at work. It is
a powerful force in terms of its
persuasiveness and provider of
information. Moreover with the high
visibility, it generates criticism and
controversy. Much of this controversy
originates from the fact that advertising
is used more as a persuasive
communication tool thereby creating
impact on the tastes, values and
lifestyles of people. It leads to all sorts of
healthy and unhealthy practices by
marketers. Marketers use surrogate
advertisements and brand extensions for
propagating the banned products like
liquor and tobacco. Many companies
resort to other means of advertising also
like sponsoring various sports and social
events which establish their brands in
the minds of prospective consumers
indirectly.
Surrogate advertising is that form of
advertising which establishes a brand
or product message inside an
advertisement which is presumably for
another brand or product. For example,
a cigarette company might issue public
interest statements relating to a topic
such as tuberculosis, using the company’s
logo or distinctive brand colors in the
advertisements so that people are
exposed to the company’s branding
without seeing an explicit ad for the
company’s product. This is also known
as brand stretching as it uses products
under a similar brand umbrella to
promote prohibited products like,
alcohol.
There are a number of reasons for
companies to use surrogate advertising.
One of the most common reasons is to
circumvent a ban on direct
advertisements of particular products.
Many countries have laws restricting
advertising of alcohol and tobacco
products, for example, so companies use
surrogate advertising to market their
products. Techniques used might
include advertising another product
with the same brand, sponsoring
community welfare events, issuing
public interest messages, or sponsoring
sports events/tournaments. All these
activities technically do not violate the
ban on direct advertising, but the
consumers become aware about the
brands.
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283MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
A market survey in 2001 revealed that
advertising has a direct influence on the
consumption habits of 431 million
people in India and an indirect impact
on 275 million ‘aspirants’ from the lower
income group. Considering that nearly
50 per cent of the television owners have
access to cable channels, there is no
doubt that the hidden call for alcohol
consumption behind the surrogate
advertisements is not escaping the eyes
of viewers in the world’s fourth highest
liquor-consuming country. The very
purpose of banning liquor advertisements
is defeated by surrogate advertising.
Surrogate advertising may also be used
when companies want to cultivate an
image of social responsibility. For
example, many health advocates have
criticized advertisements for sweet treats
aired on specific channels/programmes
meant for children viewing. A company
might pull outright advertising during
these time slots and instead air a series
of public service announcements about
eating a balanced diet, with the
announcements coincidentally bearing
the company’s brand name.
Pharmaceuticals are another product
with advertising restrictions.
Historically, pharmaceutical companies
were not allowed to advertise
prescription medications at all. Once this
regulation was relaxed, some restrictions
were left in place. Using surrogate
advertising allows companies to get
around regulations. For instance, the
manufacturer of an anti-obesity
medicine might sponsor informational
commercials about physical fitness and
weight management, with the
medication branding scattered
throughout the advertisement to get
consumers used to the brand and to
imply that the medication plays an
important role in managing weight.
Some countries have expressed concern
about surrogate advertising, and have
started prosecuting companies which use
such advertising to challenge bans on
explicit advertisements. If a country can
prove that a company crossed a regulatory
line with its advertisements, it can force
the ad-campaign to be pulled, and the
company may be required to pay a fine. To
implement the same in India, more
stringent rules and laws are required to be
framed. Companies airing advertisements
using unfair means are covered by ASCI.
The scope of the same should be enhanced
to include surrogate ads.
Review of Literature
Based on the empirical evidence,
advertising ethics has been a very fertile
research topic. Previous research articles
examine the ethicality of advertisements
with persuasive appeals (Crisp, 1987;
Hyman and Tansey, 1990), exploitative
appeals (LaTour and Zahra, 1989,
Tansey, Hayman and Brown). Others
examine the ethicality of advertisements
with stereotyped actors (Peterson, 1992;
Green, 1993), questionable products
such as cigarettes, alcoholic beverages
(Pomeroy, Castellano, Becker, Johnson,
and Brown 1992; Zinkhan et al. 1989),
professional services (Bullard and
Snizek 1988; Mangold 1987; Stafford
1988). Some other articles focus on the
ethicality of targeting advertisements to
children (Kinsey, 1987) and to other
subgroups such as the elderly (Peterson,
1992).
Previous studies on advertising
regulation have primarily focused on
deception: Ivan L. Preston (1987), Gary
Surrogate advertising in India
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284MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
J. Gaeth and Timothy B. Heath (1987),
John Liefeld and Louise A. Heslop
(1985), James D. Gill and Sanford
Grossbart (1985); materiality: Jef I.
Richards and Ivan L. Preston
(1992);puffery:Michael A. Kamins and
Lawrence J. Marks (1987), Gerald A.
Schorin, Bruce G. Vanden Bergh, and
Keith Adler (1984), Gary Kurzbard and
Lawrence C. Soley (1984), Bruce G.
Vanden Bergh, Dean M. Krugman, and
Michael B. Salwen (1983).
The Debate about Alcohol and Tobacco
Advertising
The alcohol and advertising industries
argue that, as alcoholic drink is a legal
product it should be legally possible for
it to be advertised, and that bans on
alcohol advertising would have adverse
effects on the alcohol market. They also
argue that bans are not justified as
advertising is concerned with promoting
sales of individual brands and there is
no evidence of a causal link between
advertising and the overall level of
alcohol consumption or the amount of
alcohol- related harm. The main counter
arguments are that as well as promoting
brands, advertising is also concerned
with recruiting new drinkers and
increasing sales among existing, and
especially heavy consumers. Intensive
advertising and promotion of alcohol
appears to sanction and legitimatise use
of a product which causes high levels of
damage to individuals and society. By
definition, alcohol advertising is one-
sided, avoiding any reference to the
negative aspects of alcohol
consumption. In modern circumstances,
it is also necessary to enable alcohol to
compete against other alternative drugs
as well as soft drinks. There is in fact
some evidence that bans on alcohol
advertising can have beneficial effect on
the level of harm, at least in the longer
term. Industry has an argument that
advertising is only about expanding or
protecting brand share, not total
consumption, and that if there are any
problems, industry self-regulation is the
answer. Table 1 gives the details of total
liquor sale in Delhi in a certain period.
Table 1: Sales of various types of liquor for Delhi
Year Sales of Beer Sale of IMFL in Sale of Country
in Bottles bottles Liquor in bottles
1994-95 18797645 29784767 15304848
1995-96 26753113 31100383 17813584
1996-97 28852880 39999614 27470904
1998-99 36570636 47567740 31920975
1999-2000 32111134 44707386 33513108
2000-2001 32394000 42969000 36794000
2001-2002 33960000 46406000 46142645
2002-2003 43527000 51848000 57451000
Source: www.delhigovt.nic.in
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285MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
In the year 2007-08, Excise Department
of government of Delhi has reported
revenue growth of Rs. 1147 crores from
Rs. 300 crores (approximately) in the year
1994-95, as depicted in Table 2. Despite
the conflict between earning more
revenue for the exchequer and social
responsibility, the government has
selected the second option by restricting
the advertising of liquor and tobacco
based products. The revenue earnings
have been consistently increasing as can
be observed from the table.
Table 2: Revenue earned by Excise
Department from Sale of Liquor
Financial Revenue Collected
Year (Rs. in Crores)
1994-95 308.45
1995-96 335.75
1996-97 446.10
1997-98 545.00
1998-99 526.50
1999-2000 566.00
2000-2001 560.00
2001-2002 610.58
2002-2003 725.29
2003-2004 708.36
2004-2005 858.10
2005-2006 1015.0
2006-2007 1147.0
2007-2008 1166 (Target)
Source: http://excise.delhigovt.nic.in
Origin of Surrogate Advertisements
As a reaction to the directive of
Government, the liquor & tobacco
manufacturers sought other ways of
endorsing their products. They have
found an alternative path of advertising
through which they can keep on
reminding their liquor brands to their
customers. They have introduced various
other products with the same brand
name. Launching new products with
common brand name is known as brand
extension, which can be carried out for
related products (eg: Tata Salt and Tata
Tea) or unrelated products (eg: Tata Tea
and Tata Indica). Prima facie, there is
nothing wrong with brand extension.
The problem occurs when brand
extension is carried out in response to
the ban on advertisement of one product
category. In this case, the companies
launch other products with the same
brand name for the purpose of reminding
their old customers. The advertisements
for such new products are placed under
the category of “Surrogate
Advertisements”. Their only objective is
to compensate the losses arising out of
the ban on advertisements of one
particular product (i.e. liquor).
Surrogate Advertisements Promoted by
Liquor and Tobacco Industry
The liquor industry is a prominent player
in this game. Few surrogate
advertisements shown in print,
electronic and outdoor media are -
Bagpiper soda and cassettes & CDs,
Haywards soda, Derby special soda,
Gilbey green aqua, Royal Challenge golf
accessories and mineral water,
Kingfisher mineral water, White
Mischief holidays, Smirnoff cassettes &
CDs, Imperial Blue cassettes & CDs,
Teacher’s achievement awards etc.
These products bear exactly the same
brand name and logo, which we had
Surrogate advertising in India
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286MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
seen earlier in liquor advertisements. It
was little surprising to know that liquor
giants like McDowell’s and Seagram’s
have entered into new segments like
cassettes & CDs, mineral water, sports
accessories etc. Later it was found that
the basic aim of these surrogate
advertisements was to promote their
liquor brands like beer, wine, vodka etc.
This brand extension is an act of
bypassing the advertisement ban.
A similar trend is followed by companies
making Cigarettes, Paan Masala and
Gutkha. Few examples of surrogate
advertisements in this category are - Red
& White bravery awards, Wills lifestyle,
Four Square white water rafting,
Manikchand awards etc. Though a ban
has been imposed on advertisements
endorsing tobacco products, this
industry has resorted to surrogate
advertising a few years ago. The Health
Ministry has recently implemented the
tobacco control legislation which will
imply a complete ban on advertisements
and all direct & indirect promotional
campaigns for tobacco products. In 2001,
Indian Tobacco Company (ITC) had
voluntarily withdrawn the Wills Sports
sponsorship of the Indian cricket team
when the Government had first
proposed a ban on advertising through
legislation.
The Corporate Standpoint
The industry segment has its own
standpoint in defense. The liquor lobby
claims that everything is in accordance
to the Government regulations. “If a
brand has equity, why shouldn’t it be
allowed to advertise? Also, brand
extension is an industry practice
adopted by different product categories,”
comments Alok Gupta of UB group.
“When we advertise our products, we
follow all the guidelines,” declares
president, sales & marketing, Radico
Khaitan. They clarify that they have
stopped showing liquor advertisements
and they are free to use the brand name
for any other products. Even the
Confederation of Indian Alcoholic
Beverages Companies (CIABC)
advertising code maintains that
advertisement of products (real brand
extensions) by the liquor industry must
be allowed.
From a layman’s point of view, their
claims seem to be justified. But this is a
clear example of taking advantage of the
loopholes. There is a point to ponder.
When they have stopped showing liquor
advertisements, why the same brand
name and logo is used to promote
products like cassettes & CDs or mineral
water? They could have assigned
different brand names. It seems they
have a hidden agenda of highlighting
the liquor or tobacco brand.
A similar tussle over the issue of
surrogate advertisements in politics was
raised in April 2004 on the eve of Lok
Sabha elections. Complaints of
malicious and offensive advertisements
were raised by two major political parties
- BJP and Congress against each other.
The issue became so serious that the
Supreme Court had to interfere in this
affair. Finally on 13 April 2004, the Court
gave a verdict to curb smear
advertisements on electronic media. By
appointing Election Commission as
referee, the court has tried to put an end
to surrogate advertising in politics.
According to the Cable Act under the
ministry of information and
Surrogate advertising in India
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287MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
broadcasting,- “no broadcaster is
permitted to show an advertisement
which promotes directly or indirectly,
sale or consumption of cigarettes,
tobacco products, wine, alcohol, liquor
or other intoxicants…” Now a new
clause has been added under the act
stating that “any advertisement for a
product that uses a brand name which
is also used for cigarette, tobacco
product, wine, alcohol, liquor or any
other intoxicant will not be permitted”.
Finally, in April 2005, the ministry
resorted to a ban on surrogate
advertisements of liquor and tobacco
products on television.
After this directive, the surrogate
advertisements are seldom shown on
television. Now the companies will have
to reframe their policies. But who will
take care of print and outdoor media is
not certain. According to ASCI
(Advertising Standards Council of
India), surrogate advertisements are
harmful. Now it will be up to the ASCI to
take up the matter with the respective
companies.
Tobacco and alcohol are public health
hazards. Tobacco has adverse effects on
social, economic, health and
environmental factors. Alcohol too has
adverse medical, psychological, social
and economic impacts. Other similar
characteristics between alcohol and
tobacco are its increasing social
acceptability, dependence on the
product, aggressive marketing of the
product particularly to encourage youth
as its consumers. Tobacco is the second
major common cause of death and the
fourth leading risk factor for diseases. It
is responsible for the death of one in ten
adults - 5 million deaths a year
worldwide (WHO, Tobacco Free
Initiative). While alcohol is the leading
risk factor related to the major burden of
disease in low mortality developing
countries and the third most prevalent
risk factor for leading diseases and
injuries in developed countries (WHO,
2002).
Consumption of tobacco and alcohol in
India has been rising, possibly due to
economic liberalization of the Indian
market. Privatization and opening up
the market to foreign companies
dramatically changes the advertising
and marketing of alcohol and India lacks
alcohol and tobacco control national
policies and strategies. In contemporary
India, advertising has played a leading
role in encouraging the use of tobacco
and alcohol among the youth through
portrayal in congenial social settings,
association of the product use with
glamour and celebrity status.
The Real Scenario: Trends in Alcohol
Advertising and Promotion
Trends in Tobacco Advertising and
Promotion before the enforcement of
tobacco control legislations in India:
direct advertising of tobacco products
was rampant before the enforcement of
tobacco control legislation in India.
Billboard advertising of international
and domestic brands of cigarettes and
chewable forms of tobacco was a
common sight. Surrogate Advertising or
Brand Stretching was also common.
Sponsorship of sports events and
cultural events by tobacco companies
were methods of promoting tobacco
brand names. e.g. ‘Wills’ (brand of
Indian Tobacco Company - ITC, a
subsidiary of British American Tobacco)
Surrogate advertising in India
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288MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
used to sponsor Indian cricket team/
matches. Tennis tournaments were
sponsored by ‘Gold Flake’ cigarette
(brand of Godfrey Phillips India Ltd. -
GPI, a subsidiary of Phillip Morris). Boat
racing was sponsored by ‘Four Square’
cigarettes (brand of GPI). Polo events and
golf were sponsored by ‘Classic’
(cigarette brand of ITC). ‘Charms’, a
cigarette brand sponsored the ‘Spirit of
freedom concert’, a musical event.
‘Manikchand’, manufacturers of gutkha
(chewing tobacco), patronized the
Filmfare awards ceremony. Advertising
paan masala/ mouth fresheners bearing
the same brand name as tobacco
products is a common practice. The “Red
and White” Bravery Awards are
organized by GPI to advertise and
promote ‘Red & White” brand of their
cigarettes.
All direct advertising of tobacco
products in all media has been
prohibited with the enforcement of
National Legislation. Surrogate
advertising through brand stretching is
a common practice being employed by
some tobacco companies. “502 Pataka”
a popular beedi (local Indian cigarette)
brand is now being advertised as 502
Pataka chai (tea).
Indirect Advertising
Teacher’s whiskey has launched the
Teacher’s Achievement Awards. Other
sponsored awards and events include:
“Smirnoff international fashion award”.
“Lakme India Fashion Week” was
sponsored by Seagram’s Blenders pride.
Sponsorship of sports and cultural
events is widely undertaken by alcohol
companies in India. “Royal stag”
sponsors Indian cricket matches and
cricket players. “Shaw Wallace”
sponsored the Indian open golfing event
as the Royal Challenge Indian open and
the Kenya cricket team. “Seagram”
sponsors events such as “Chivas Regal
Polo championships” and “Chivas
Regal Invitational golf challenge” for
corporates.
Survey Analysis
A survey was conducted on 100 young
people between the age group of 20-40
regarding the surrogate ads in India. An
attempt has been made to gauge the
extent of impact of such advertising on
consumers and people in general
through a questionnaire based on their
perceptions and feelings on the topic.
They were asked a number of questions
such as, “Do you think restriction on
liquor, cigarettes and tobacco ads is
right?” “What is their opinion on
various companies sponsoring sports
and similar events and promoting the
banned brands in return?”Their take on
brand extention was also analysed and
observed that 28% were in favour of the
corporates being allowed to sponsor
events whereas as much as 68%
respondents felt that it should be
discontinued. While 60% of respondents
were of the opinion that such
advertisements do have a negative
impact on young consumers. According
to 54% people, ban on liquor, paan
masala, and cigarettes was right,
whereas, 36% were in favour of such
advertisements.
Regarding a question on success rate of
such ads in conveying the message to
the audience, 24% consented whereas
74% had the opinion that it was to some
extent conveyed and understood by the
Surrogate advertising in India
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289MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
recipients. More than half of the
respondents agreed that the ads do
influence their decision to buy such
products. Only 14% denied to have been
influenced by such ads and 28% could
not correlate the decision to buy with the
corresponding advertisement.
Following are some of the findings:
• More than half of the respondents
think that banning of direct
advertising by liquor and cigarette
companies is right and that is
because most of them think that by
showing such ads will have a
negative impact on youth as this is
the age when people get provoked
very easily and carried away by the
glitz and glamour involved in
consuming such products.
• It is surprising to note that as 60%
people think that these companies
should be allowed to sell their
products through brand extensions
like mineral water, CDs, and
cassettes, by sponsorships of
events, etc., so that the companies
get the right to let the consumers
know about their products.
• Finally, according to results, its
clear that surrogate advertising is
almost successful in conveying
what they intended to as was
indicated by results of word
association test carried on to the
respondents , some of the findings
are as follows:
Kingfisher – Beer, and few of them
mentioned airlines but none actually
thought of mineral water.
Royal Stag – Whiskey was prompt
answer
Wills – most of them thought of cigarettes
but few girls mentioned wills life style
store
Manik chand – almost all thought of
gutka.
Conclusion
In a free society producers have a
legitimate right to let consumers know
about their products through
advertisements and consumers should
not be denied the right to information
which is honest. However, surrogate ads
are not only misleading, but also false
adding glamour to consumption of the
banned products. It is time now for
Indian government to take serious note
of such violations of laws and sentiments
of our sensibilities. There should be
stringent regulatory measures to curb the
practice.
The Supreme Court directive has made
us agree that Surrogate advertisements
in all categories should be banned.
Another good indication is from the
ministry of information & broadcasting,
which has targeted to curb surrogate
advertisements on television. Finally, the
print and outdoor media should also be
included and surrogate advertisements
must be banned.
The motivations of firms look even more
suspect when they advertise products
that cannot be bought. In 2002, for
example, Jagatjit Industries, the maker
of Aristrocrat Whisky, advertised a
product called ‘Aristrocrat Apple Juice.’
The company reportedly confirmed
availability of the fruit juice in Delhi,
Haryana, Punjab and Rajasthan; yet, no
reputed shop in Delhi had ever seen it,
let alone, sells it.
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290MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011
REFERENCES :
1. “Tobacco ads likely to be stubbed out
by Jan-end”, Hindustan Times, 22
January 2004.
2. “Election Commission to clear all
poll ads”, Hindustan Times, 14 April
2004.
3. www.businessstandard.com/
strategist/storypage.php
Articles :
BruceG.VandenBergh,DeanM.Krugman,
and Michael B. Salwen (1983). The
Temptation to Puff: Claims on Product
Attitude and Purchase Intention. Journal
of Advertising, vol.16,no.4,pp.6-15.
Aaker, David A. (1991),”Marketing Brand
Equity: Capitalizing on the Value of a
Brand Name”, Free Press: New York.
Claims. Journal of Public Policy and
Marketing, 11(2): 45-56.
Claims. Journal of Public Policy and
Marketing,vol. 1, no. 2, pp. 45-56.
Evaluation. Proceedings of the 1984
Convention of the American Academy of
Advertising, (ed.), Donald R.
Farquhar, Peter H. (1989),”Managing
Brand Equity”, Marketing Research, vol.1,
no.3, pp. 24-33.
Gary J. Gaeth and Timothy B. Heath (1987).
The Cognitive Processing of Misleading
Advertising in
Gary Kurzbard and Lawrence C. Soley
(1984). Puffery and Industrial Advertising
Readership
Gerald A. Schorin, Bruce G. Vanden Bergh,
and Keith Adler (1984). Is Puffery in
Automotive Advertising
Glover: 104-7.Involvement on Beliefs Induced
by Deceptive and Corrective Commercials.
Ivan L. Preston (1987). A Review of the
Literature on Advertising Regulation,
1983-87. Current Issues
James D. Gill and Sanford Grossbart
(1985). Influence of Deceptive Claim Strategy
and Product Class
Jef I. Richards and Ivan L. Preston (1992).
Proving and Disproving Materiality of
Deceptive Advertising
John Liefeld and Louise A. Heslop (1985).
Reference Prices and Deception in
Newspaper Advertising.
Journal of Consumer Research, vol.11
(March), pp. 868-76.
Michael A. Kamins and Lawrence J. Marks
(1987). Advertising Puffery: The Impact of
Using Two-Sided
on the Road Back? Proceedings of the 1984
Convention of the American Academy of
Advertising
Puffery in Automotive Advertising, 1930
to 1980. Journalism Quarterly, 60 (4): 700-4,
769.
Subramaniam, Nithya (2002),”Ministry
Takes a Hard Look at Surrogate Ads”,
Business Line, July3.
Young and Old Adults: Assessment and
Training. Journal of Consumer Research, 14
(June): 43-54.
Michael A. Kamins and Lawrence J. Marks
(1987). Advertising Puffery: The Impact of
Using Two-Sided Claims on Product
Attitude and Purchase Intention. Journal
of Advertising, 16 (4): 6-15.
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Surrogate advertising in India

  • 1. 281MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 Surrogate advertising in India Sangeeta Dodrajka Advertising is no longer a social waste as earlier perceptions. It is a necessary evil which is there to stay as it not only increases awareness about products but also enhances the choices for taking rational decisions for consumers. It leads to all sorts of healthy and unhealthy practices by distributors and marketers. Marketers use surrogate advertisements and brand extensions for propagating the banned products like liquor and tobacco. Many companies resort to other means of advertising also like sponsoring various sports personalities and tournaments which mark the presence of the products and reestablish their brands in the marketplace indirectly. A survey was conducted to gauge the extent of damage done to young Indian minds and whether their consumption habits are affected by such practices or not. The regulatory body needs to be empowered for curbing such practices. Keywords : Surrogate advertising, branding, brand extensions. Sangeeta Dodrajka, Associate Professor, Sri Guru Gobind Singh College of Commerce (Univ. of Delhi), Delhi. Email: sangeetadelhi@hotmail.com Introduction Modern life is full of challenges, opportunities and complex desires. Human beings are social animals, continuously desiring something or the other. Their quest for change has led to inventions and innovations by leaps and bounds. In this era of consumerism, it is impossible to imagine life even for a minute without Internet, newspapers, television or radio, which means exposure to thousands of advertisements every minute. Advertising is paid and/ or sometimes free communication through a medium in which the sponsor is identified and the message is controlled. Variations include publicity, public relations, product placement, sponsorship, and sales promotion. Advertisements can be seen on the grocery carts, on the walls of an airport walkway, on the bus stops, heard in telephone hold messages and Internet sites. Weekly newspapers in London first carried advertisements in the 17th century; by the 18th century such advertising was flourishing. The first advertising agencies were established in the 19th century to act as broker for space in newspapers, and by the early 20th century, agencies were producing the advertising message copies themselves. Most advertising promotes products/services for sale, but similar at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 2. 282MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 Surrogate advertising in India methods are used in public service messages to promote causes, charities, or building images of political candidates during elections. However, advertising involves several responsibilities. Advertising informs the public so that they can be aware of products and make informed choices out of a plethora of various products or brands available in the globalised scenario. Advertising is advantageous to business firms by assisting them to increase the sales of their products or services. But while dispensing its role as a dream merchant, advertising has also been in the vortex of controversy of the many troubles that it brings to the Indian society. It is accused of encouraging materialism and consumption, of causing us to purchase products which we do not need. It takes advantage of innocent children/ audience by manipulating their mindset, using sex to sell, and generally contributing to the downfall of our socio- cultural value system. Advertising does not function in a vacuum but in a market environment where several forces like consumer needs, business interests and government regulations are at work. It is a powerful force in terms of its persuasiveness and provider of information. Moreover with the high visibility, it generates criticism and controversy. Much of this controversy originates from the fact that advertising is used more as a persuasive communication tool thereby creating impact on the tastes, values and lifestyles of people. It leads to all sorts of healthy and unhealthy practices by marketers. Marketers use surrogate advertisements and brand extensions for propagating the banned products like liquor and tobacco. Many companies resort to other means of advertising also like sponsoring various sports and social events which establish their brands in the minds of prospective consumers indirectly. Surrogate advertising is that form of advertising which establishes a brand or product message inside an advertisement which is presumably for another brand or product. For example, a cigarette company might issue public interest statements relating to a topic such as tuberculosis, using the company’s logo or distinctive brand colors in the advertisements so that people are exposed to the company’s branding without seeing an explicit ad for the company’s product. This is also known as brand stretching as it uses products under a similar brand umbrella to promote prohibited products like, alcohol. There are a number of reasons for companies to use surrogate advertising. One of the most common reasons is to circumvent a ban on direct advertisements of particular products. Many countries have laws restricting advertising of alcohol and tobacco products, for example, so companies use surrogate advertising to market their products. Techniques used might include advertising another product with the same brand, sponsoring community welfare events, issuing public interest messages, or sponsoring sports events/tournaments. All these activities technically do not violate the ban on direct advertising, but the consumers become aware about the brands. at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 3. 283MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 A market survey in 2001 revealed that advertising has a direct influence on the consumption habits of 431 million people in India and an indirect impact on 275 million ‘aspirants’ from the lower income group. Considering that nearly 50 per cent of the television owners have access to cable channels, there is no doubt that the hidden call for alcohol consumption behind the surrogate advertisements is not escaping the eyes of viewers in the world’s fourth highest liquor-consuming country. The very purpose of banning liquor advertisements is defeated by surrogate advertising. Surrogate advertising may also be used when companies want to cultivate an image of social responsibility. For example, many health advocates have criticized advertisements for sweet treats aired on specific channels/programmes meant for children viewing. A company might pull outright advertising during these time slots and instead air a series of public service announcements about eating a balanced diet, with the announcements coincidentally bearing the company’s brand name. Pharmaceuticals are another product with advertising restrictions. Historically, pharmaceutical companies were not allowed to advertise prescription medications at all. Once this regulation was relaxed, some restrictions were left in place. Using surrogate advertising allows companies to get around regulations. For instance, the manufacturer of an anti-obesity medicine might sponsor informational commercials about physical fitness and weight management, with the medication branding scattered throughout the advertisement to get consumers used to the brand and to imply that the medication plays an important role in managing weight. Some countries have expressed concern about surrogate advertising, and have started prosecuting companies which use such advertising to challenge bans on explicit advertisements. If a country can prove that a company crossed a regulatory line with its advertisements, it can force the ad-campaign to be pulled, and the company may be required to pay a fine. To implement the same in India, more stringent rules and laws are required to be framed. Companies airing advertisements using unfair means are covered by ASCI. The scope of the same should be enhanced to include surrogate ads. Review of Literature Based on the empirical evidence, advertising ethics has been a very fertile research topic. Previous research articles examine the ethicality of advertisements with persuasive appeals (Crisp, 1987; Hyman and Tansey, 1990), exploitative appeals (LaTour and Zahra, 1989, Tansey, Hayman and Brown). Others examine the ethicality of advertisements with stereotyped actors (Peterson, 1992; Green, 1993), questionable products such as cigarettes, alcoholic beverages (Pomeroy, Castellano, Becker, Johnson, and Brown 1992; Zinkhan et al. 1989), professional services (Bullard and Snizek 1988; Mangold 1987; Stafford 1988). Some other articles focus on the ethicality of targeting advertisements to children (Kinsey, 1987) and to other subgroups such as the elderly (Peterson, 1992). Previous studies on advertising regulation have primarily focused on deception: Ivan L. Preston (1987), Gary Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 4. 284MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 J. Gaeth and Timothy B. Heath (1987), John Liefeld and Louise A. Heslop (1985), James D. Gill and Sanford Grossbart (1985); materiality: Jef I. Richards and Ivan L. Preston (1992);puffery:Michael A. Kamins and Lawrence J. Marks (1987), Gerald A. Schorin, Bruce G. Vanden Bergh, and Keith Adler (1984), Gary Kurzbard and Lawrence C. Soley (1984), Bruce G. Vanden Bergh, Dean M. Krugman, and Michael B. Salwen (1983). The Debate about Alcohol and Tobacco Advertising The alcohol and advertising industries argue that, as alcoholic drink is a legal product it should be legally possible for it to be advertised, and that bans on alcohol advertising would have adverse effects on the alcohol market. They also argue that bans are not justified as advertising is concerned with promoting sales of individual brands and there is no evidence of a causal link between advertising and the overall level of alcohol consumption or the amount of alcohol- related harm. The main counter arguments are that as well as promoting brands, advertising is also concerned with recruiting new drinkers and increasing sales among existing, and especially heavy consumers. Intensive advertising and promotion of alcohol appears to sanction and legitimatise use of a product which causes high levels of damage to individuals and society. By definition, alcohol advertising is one- sided, avoiding any reference to the negative aspects of alcohol consumption. In modern circumstances, it is also necessary to enable alcohol to compete against other alternative drugs as well as soft drinks. There is in fact some evidence that bans on alcohol advertising can have beneficial effect on the level of harm, at least in the longer term. Industry has an argument that advertising is only about expanding or protecting brand share, not total consumption, and that if there are any problems, industry self-regulation is the answer. Table 1 gives the details of total liquor sale in Delhi in a certain period. Table 1: Sales of various types of liquor for Delhi Year Sales of Beer Sale of IMFL in Sale of Country in Bottles bottles Liquor in bottles 1994-95 18797645 29784767 15304848 1995-96 26753113 31100383 17813584 1996-97 28852880 39999614 27470904 1998-99 36570636 47567740 31920975 1999-2000 32111134 44707386 33513108 2000-2001 32394000 42969000 36794000 2001-2002 33960000 46406000 46142645 2002-2003 43527000 51848000 57451000 Source: www.delhigovt.nic.in Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 5. 285MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 In the year 2007-08, Excise Department of government of Delhi has reported revenue growth of Rs. 1147 crores from Rs. 300 crores (approximately) in the year 1994-95, as depicted in Table 2. Despite the conflict between earning more revenue for the exchequer and social responsibility, the government has selected the second option by restricting the advertising of liquor and tobacco based products. The revenue earnings have been consistently increasing as can be observed from the table. Table 2: Revenue earned by Excise Department from Sale of Liquor Financial Revenue Collected Year (Rs. in Crores) 1994-95 308.45 1995-96 335.75 1996-97 446.10 1997-98 545.00 1998-99 526.50 1999-2000 566.00 2000-2001 560.00 2001-2002 610.58 2002-2003 725.29 2003-2004 708.36 2004-2005 858.10 2005-2006 1015.0 2006-2007 1147.0 2007-2008 1166 (Target) Source: http://excise.delhigovt.nic.in Origin of Surrogate Advertisements As a reaction to the directive of Government, the liquor & tobacco manufacturers sought other ways of endorsing their products. They have found an alternative path of advertising through which they can keep on reminding their liquor brands to their customers. They have introduced various other products with the same brand name. Launching new products with common brand name is known as brand extension, which can be carried out for related products (eg: Tata Salt and Tata Tea) or unrelated products (eg: Tata Tea and Tata Indica). Prima facie, there is nothing wrong with brand extension. The problem occurs when brand extension is carried out in response to the ban on advertisement of one product category. In this case, the companies launch other products with the same brand name for the purpose of reminding their old customers. The advertisements for such new products are placed under the category of “Surrogate Advertisements”. Their only objective is to compensate the losses arising out of the ban on advertisements of one particular product (i.e. liquor). Surrogate Advertisements Promoted by Liquor and Tobacco Industry The liquor industry is a prominent player in this game. Few surrogate advertisements shown in print, electronic and outdoor media are - Bagpiper soda and cassettes & CDs, Haywards soda, Derby special soda, Gilbey green aqua, Royal Challenge golf accessories and mineral water, Kingfisher mineral water, White Mischief holidays, Smirnoff cassettes & CDs, Imperial Blue cassettes & CDs, Teacher’s achievement awards etc. These products bear exactly the same brand name and logo, which we had Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 6. 286MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 seen earlier in liquor advertisements. It was little surprising to know that liquor giants like McDowell’s and Seagram’s have entered into new segments like cassettes & CDs, mineral water, sports accessories etc. Later it was found that the basic aim of these surrogate advertisements was to promote their liquor brands like beer, wine, vodka etc. This brand extension is an act of bypassing the advertisement ban. A similar trend is followed by companies making Cigarettes, Paan Masala and Gutkha. Few examples of surrogate advertisements in this category are - Red & White bravery awards, Wills lifestyle, Four Square white water rafting, Manikchand awards etc. Though a ban has been imposed on advertisements endorsing tobacco products, this industry has resorted to surrogate advertising a few years ago. The Health Ministry has recently implemented the tobacco control legislation which will imply a complete ban on advertisements and all direct & indirect promotional campaigns for tobacco products. In 2001, Indian Tobacco Company (ITC) had voluntarily withdrawn the Wills Sports sponsorship of the Indian cricket team when the Government had first proposed a ban on advertising through legislation. The Corporate Standpoint The industry segment has its own standpoint in defense. The liquor lobby claims that everything is in accordance to the Government regulations. “If a brand has equity, why shouldn’t it be allowed to advertise? Also, brand extension is an industry practice adopted by different product categories,” comments Alok Gupta of UB group. “When we advertise our products, we follow all the guidelines,” declares president, sales & marketing, Radico Khaitan. They clarify that they have stopped showing liquor advertisements and they are free to use the brand name for any other products. Even the Confederation of Indian Alcoholic Beverages Companies (CIABC) advertising code maintains that advertisement of products (real brand extensions) by the liquor industry must be allowed. From a layman’s point of view, their claims seem to be justified. But this is a clear example of taking advantage of the loopholes. There is a point to ponder. When they have stopped showing liquor advertisements, why the same brand name and logo is used to promote products like cassettes & CDs or mineral water? They could have assigned different brand names. It seems they have a hidden agenda of highlighting the liquor or tobacco brand. A similar tussle over the issue of surrogate advertisements in politics was raised in April 2004 on the eve of Lok Sabha elections. Complaints of malicious and offensive advertisements were raised by two major political parties - BJP and Congress against each other. The issue became so serious that the Supreme Court had to interfere in this affair. Finally on 13 April 2004, the Court gave a verdict to curb smear advertisements on electronic media. By appointing Election Commission as referee, the court has tried to put an end to surrogate advertising in politics. According to the Cable Act under the ministry of information and Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 7. 287MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 broadcasting,- “no broadcaster is permitted to show an advertisement which promotes directly or indirectly, sale or consumption of cigarettes, tobacco products, wine, alcohol, liquor or other intoxicants…” Now a new clause has been added under the act stating that “any advertisement for a product that uses a brand name which is also used for cigarette, tobacco product, wine, alcohol, liquor or any other intoxicant will not be permitted”. Finally, in April 2005, the ministry resorted to a ban on surrogate advertisements of liquor and tobacco products on television. After this directive, the surrogate advertisements are seldom shown on television. Now the companies will have to reframe their policies. But who will take care of print and outdoor media is not certain. According to ASCI (Advertising Standards Council of India), surrogate advertisements are harmful. Now it will be up to the ASCI to take up the matter with the respective companies. Tobacco and alcohol are public health hazards. Tobacco has adverse effects on social, economic, health and environmental factors. Alcohol too has adverse medical, psychological, social and economic impacts. Other similar characteristics between alcohol and tobacco are its increasing social acceptability, dependence on the product, aggressive marketing of the product particularly to encourage youth as its consumers. Tobacco is the second major common cause of death and the fourth leading risk factor for diseases. It is responsible for the death of one in ten adults - 5 million deaths a year worldwide (WHO, Tobacco Free Initiative). While alcohol is the leading risk factor related to the major burden of disease in low mortality developing countries and the third most prevalent risk factor for leading diseases and injuries in developed countries (WHO, 2002). Consumption of tobacco and alcohol in India has been rising, possibly due to economic liberalization of the Indian market. Privatization and opening up the market to foreign companies dramatically changes the advertising and marketing of alcohol and India lacks alcohol and tobacco control national policies and strategies. In contemporary India, advertising has played a leading role in encouraging the use of tobacco and alcohol among the youth through portrayal in congenial social settings, association of the product use with glamour and celebrity status. The Real Scenario: Trends in Alcohol Advertising and Promotion Trends in Tobacco Advertising and Promotion before the enforcement of tobacco control legislations in India: direct advertising of tobacco products was rampant before the enforcement of tobacco control legislation in India. Billboard advertising of international and domestic brands of cigarettes and chewable forms of tobacco was a common sight. Surrogate Advertising or Brand Stretching was also common. Sponsorship of sports events and cultural events by tobacco companies were methods of promoting tobacco brand names. e.g. ‘Wills’ (brand of Indian Tobacco Company - ITC, a subsidiary of British American Tobacco) Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 8. 288MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 used to sponsor Indian cricket team/ matches. Tennis tournaments were sponsored by ‘Gold Flake’ cigarette (brand of Godfrey Phillips India Ltd. - GPI, a subsidiary of Phillip Morris). Boat racing was sponsored by ‘Four Square’ cigarettes (brand of GPI). Polo events and golf were sponsored by ‘Classic’ (cigarette brand of ITC). ‘Charms’, a cigarette brand sponsored the ‘Spirit of freedom concert’, a musical event. ‘Manikchand’, manufacturers of gutkha (chewing tobacco), patronized the Filmfare awards ceremony. Advertising paan masala/ mouth fresheners bearing the same brand name as tobacco products is a common practice. The “Red and White” Bravery Awards are organized by GPI to advertise and promote ‘Red & White” brand of their cigarettes. All direct advertising of tobacco products in all media has been prohibited with the enforcement of National Legislation. Surrogate advertising through brand stretching is a common practice being employed by some tobacco companies. “502 Pataka” a popular beedi (local Indian cigarette) brand is now being advertised as 502 Pataka chai (tea). Indirect Advertising Teacher’s whiskey has launched the Teacher’s Achievement Awards. Other sponsored awards and events include: “Smirnoff international fashion award”. “Lakme India Fashion Week” was sponsored by Seagram’s Blenders pride. Sponsorship of sports and cultural events is widely undertaken by alcohol companies in India. “Royal stag” sponsors Indian cricket matches and cricket players. “Shaw Wallace” sponsored the Indian open golfing event as the Royal Challenge Indian open and the Kenya cricket team. “Seagram” sponsors events such as “Chivas Regal Polo championships” and “Chivas Regal Invitational golf challenge” for corporates. Survey Analysis A survey was conducted on 100 young people between the age group of 20-40 regarding the surrogate ads in India. An attempt has been made to gauge the extent of impact of such advertising on consumers and people in general through a questionnaire based on their perceptions and feelings on the topic. They were asked a number of questions such as, “Do you think restriction on liquor, cigarettes and tobacco ads is right?” “What is their opinion on various companies sponsoring sports and similar events and promoting the banned brands in return?”Their take on brand extention was also analysed and observed that 28% were in favour of the corporates being allowed to sponsor events whereas as much as 68% respondents felt that it should be discontinued. While 60% of respondents were of the opinion that such advertisements do have a negative impact on young consumers. According to 54% people, ban on liquor, paan masala, and cigarettes was right, whereas, 36% were in favour of such advertisements. Regarding a question on success rate of such ads in conveying the message to the audience, 24% consented whereas 74% had the opinion that it was to some extent conveyed and understood by the Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 9. 289MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 recipients. More than half of the respondents agreed that the ads do influence their decision to buy such products. Only 14% denied to have been influenced by such ads and 28% could not correlate the decision to buy with the corresponding advertisement. Following are some of the findings: • More than half of the respondents think that banning of direct advertising by liquor and cigarette companies is right and that is because most of them think that by showing such ads will have a negative impact on youth as this is the age when people get provoked very easily and carried away by the glitz and glamour involved in consuming such products. • It is surprising to note that as 60% people think that these companies should be allowed to sell their products through brand extensions like mineral water, CDs, and cassettes, by sponsorships of events, etc., so that the companies get the right to let the consumers know about their products. • Finally, according to results, its clear that surrogate advertising is almost successful in conveying what they intended to as was indicated by results of word association test carried on to the respondents , some of the findings are as follows: Kingfisher – Beer, and few of them mentioned airlines but none actually thought of mineral water. Royal Stag – Whiskey was prompt answer Wills – most of them thought of cigarettes but few girls mentioned wills life style store Manik chand – almost all thought of gutka. Conclusion In a free society producers have a legitimate right to let consumers know about their products through advertisements and consumers should not be denied the right to information which is honest. However, surrogate ads are not only misleading, but also false adding glamour to consumption of the banned products. It is time now for Indian government to take serious note of such violations of laws and sentiments of our sensibilities. There should be stringent regulatory measures to curb the practice. The Supreme Court directive has made us agree that Surrogate advertisements in all categories should be banned. Another good indication is from the ministry of information & broadcasting, which has targeted to curb surrogate advertisements on television. Finally, the print and outdoor media should also be included and surrogate advertisements must be banned. The motivations of firms look even more suspect when they advertise products that cannot be bought. In 2002, for example, Jagatjit Industries, the maker of Aristrocrat Whisky, advertised a product called ‘Aristrocrat Apple Juice.’ The company reportedly confirmed availability of the fruit juice in Delhi, Haryana, Punjab and Rajasthan; yet, no reputed shop in Delhi had ever seen it, let alone, sells it. Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from
  • 10. 290MANAGEMENT AND LABOUR STUDIES Vol. 36 No. 3, August 2011 REFERENCES : 1. “Tobacco ads likely to be stubbed out by Jan-end”, Hindustan Times, 22 January 2004. 2. “Election Commission to clear all poll ads”, Hindustan Times, 14 April 2004. 3. www.businessstandard.com/ strategist/storypage.php Articles : BruceG.VandenBergh,DeanM.Krugman, and Michael B. Salwen (1983). The Temptation to Puff: Claims on Product Attitude and Purchase Intention. Journal of Advertising, vol.16,no.4,pp.6-15. Aaker, David A. (1991),”Marketing Brand Equity: Capitalizing on the Value of a Brand Name”, Free Press: New York. Claims. Journal of Public Policy and Marketing, 11(2): 45-56. Claims. Journal of Public Policy and Marketing,vol. 1, no. 2, pp. 45-56. Evaluation. Proceedings of the 1984 Convention of the American Academy of Advertising, (ed.), Donald R. Farquhar, Peter H. (1989),”Managing Brand Equity”, Marketing Research, vol.1, no.3, pp. 24-33. Gary J. Gaeth and Timothy B. Heath (1987). The Cognitive Processing of Misleading Advertising in Gary Kurzbard and Lawrence C. Soley (1984). Puffery and Industrial Advertising Readership Gerald A. Schorin, Bruce G. Vanden Bergh, and Keith Adler (1984). Is Puffery in Automotive Advertising Glover: 104-7.Involvement on Beliefs Induced by Deceptive and Corrective Commercials. Ivan L. Preston (1987). A Review of the Literature on Advertising Regulation, 1983-87. Current Issues James D. Gill and Sanford Grossbart (1985). Influence of Deceptive Claim Strategy and Product Class Jef I. Richards and Ivan L. Preston (1992). Proving and Disproving Materiality of Deceptive Advertising John Liefeld and Louise A. Heslop (1985). Reference Prices and Deception in Newspaper Advertising. Journal of Consumer Research, vol.11 (March), pp. 868-76. Michael A. Kamins and Lawrence J. Marks (1987). Advertising Puffery: The Impact of Using Two-Sided on the Road Back? Proceedings of the 1984 Convention of the American Academy of Advertising Puffery in Automotive Advertising, 1930 to 1980. Journalism Quarterly, 60 (4): 700-4, 769. Subramaniam, Nithya (2002),”Ministry Takes a Hard Look at Surrogate Ads”, Business Line, July3. Young and Old Adults: Assessment and Training. Journal of Consumer Research, 14 (June): 43-54. Michael A. Kamins and Lawrence J. Marks (1987). Advertising Puffery: The Impact of Using Two-Sided Claims on Product Attitude and Purchase Intention. Journal of Advertising, 16 (4): 6-15. Surrogate advertising in India at MGMT DEV INST GURGAON on July 25, 2016mls.sagepub.comDownloaded from