1. Vipul Somani
Contact No: +91 9703477712 Email Id: vipulsomani19@gmail.com
Career Objective:
To be a part of a progressive organization that gives scope to enhance my knowledge, skills and reach
peak in the field of interest with sheer determination, dedication and hard work.
Educational Qualification:
Degree University Aggregate Year of passing
MCA
( DISTANCE )
Sikkim Manipal 64%
2013
BSC ( Computer
Science )
Osmania University 63.5%
2011
12th Board of
Intermediate
64.2%
2008
10th
SSC Board 72.5% 2006
Professional Experience:
Working as System Engineer in Infosys Limited since June 2011
Certifications –
Certification/Course Category
ITIL Problem and Change Management - Infosys
certification
Process
ITIL Service Desk and Incident Management - Infosys
certification
Process
Technical Skills:
• Operating systems : Windows
• Language : C,C++
• RDBMS : Microsoft SQL Server 2005,2008,2012
• Tools : Microsoft Service Enterprise, ITSM
Project Summary:
1) Project Name : Microsoft (June 2011 to till date)
Client : Microsoft
Technologies Used : Windows server, Microsoft SQL Server, IIS.
Client : Microsoft
Role : Line 2 Support/Incident Coordinator
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2. Roles & Responsibilities:
Tactical execution of ITIL process on a daily basis, including escalations:
• Regular job maintenance (Batch job/SQL job)
• Managing performance of the ITIL process (per SLAs, metrics, KPIs) within the immediate sphere
of control
• Assist with detection of possible Problems and the assignment of them to the Problem
Management team for them to raise problem records.
• Tracking open incidents and service request records.
• Providing workaround or Resolving of SQL Issues and SQL Job failures
• Maintaining the application Servers, Databases, Server Logins, Database issues.
• Performing database backups.
• Routing incidents to concerned Levels and Teams.
• Detection and notification of possible issues.
• Performing activities to resolve incidents and service requests, or escalating to escalation
management
• Resolving incidents as allowed by the domain knowledge or security access.
• Overall monitoring of servers and all its services
• Monitoring and creating Service Requests
• Performing Database Backup/Restore activities using SQL Server.
• Trouble shooting SSMS failures.
• Maintenance, Troubleshooting, Configuration of SQL and IIS Servers
• Rebooting all the high availability productions and pre-production servers.
• Providing 24x7 support for production SQL Server database and maintenance.
IC Responsibilities:
• Updating knowledge articles with workarounds.
• Handling major incidents and site down issues.
Personal Details:
Extra-Curricular Interests & Activities:
• Passionate about cricket, photography and travelling.
• I also love teaching which was my part time and a money maker for me during college days.
Asking me to prioritize on the subjects I teach, Chemistry and Physics take first place followed by
Biology and English.
• I also own a Short film Production House Mad In A Talkies where I spend most of the free time,
shooting for personal contentment and social causes.
Personal Strengths:
• Strong analytical skills.
• Good leadership skills and willingness to initiate any change for betterment.
• Good Communication Skills
• Readiness to do hard work and ability to meet deadlines.
Date of Birth August 19th
1991
Marital Status Unmarried
Languages Known English, Hindi, Telugu
Address
H.No. 18-4-743/744, Aliyabad,
Hyderabad.
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3. DECLARATION:
I hereby declare that the information given above is true to the best of my knowledge and belief.
Date:2/24/2015
Place: Hyderabad Vipul Somani
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