Assessment task 1: Knowledge Test Required documents and equipment: Computer with      internet connection to refer to various resources. Australian School      of Commerce Learners’ resources for the unit BSBINN601 – Lead and manage organisational change (organised by      the trainer/assessor) Learner’s notes  Instructions for students: § This assessment will be conducted in Computer lab with access to the resources listed above. § You must answer all knowledge questions as part of this assessment and submit answers in electronic copy. The assessor will verify the authenticity of the work by asking questions regarding the answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for this assessment. § Be concise provide explanation according to the given word-limit and do not provide irrelevant information. Be careful, quantity is not quality. § Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used. § When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source. § You are required to mention your name and student Id in either header or footer of the assessment document to be submitted. Planning the assessment Access all resources mentioned in required resources, either printed copies or access via the internet. You must answer all questions in the      knowledge test assessment. Time allocated to complete this      assessment is 1 hours. Complete and submit the assessment on the      same day of the assessment. Assessor will set a time to provide      feedback. Evidence specifications: At the end of the assessment, student will be required to submit the following evidence on the same day of the assessment. Completed      assessment task with all questions answered. Completed and      signed cover sheet for the assessment. Evidence submission: · Documentation must be submitted electronically. Assessor will      record the assessment outcome on the assessment cover sheet. Knowledge Test QUESTION   NUMBER QUESTIONS Students   response (to be completed by the assessor) Question   1: Explain   the three major stages   in the change management process.  S  NS Question   2: Identify   and explain five of the steps used   in a communication strategy when communicating and embedding change.  S  NS Question 3: Explain   how organisational behaviour impacts change strategies.  S  NS Question   4: Explain    five ways the external   environmental can impact change strategies.  S  NS Question   5: Describe    two components of a change   management project plan.  S  NS Question   6: List    four examples of bar ...

1. Assessment task 1: Knowledge Test
Required documents and equipment:
Computer with internet connection to refer to various
resources.
Australian School of Commerce Learners’ resources for the
unit BSBINN601 – Lead and manage organisational change
(organised by the trainer/assessor)
Learner’s notes
Instructions for students:
§ This assessment will be conducted in Computer lab with
access to the resources listed above.
§ You must answer all knowledge questions as part of this
assessment and submit answers in electronic copy. The assessor
will verify the authenticity of the work by asking questions
regarding the answers provided. You must satisfactorily answer
all questions to be deemed Satisfactory for this assessment.
§ Be concise provide explanation according to the given word-
limit and do not provide irrelevant information. Be careful,
quantity is not quality.
§ Be careful to use non-discriminatory language. The language
used should not devalue, demean, or exclude individuals or
groups on the basis of attributes such as gender, disability,

2. culture, race, religion, sexual preference or age. Gender
inclusive language should be used.
§ When you quote, paraphrase, summarise or copy information
from the sources you are using to write your answers/research
your work, you must always acknowledge the source.
§ You are required to mention your name and student Id in
either header or footer of the assessment document to be
submitted.
Planning the assessment
Access all resources mentioned in required resources, either
printed copies or access via the internet.
You must answer all questions in the knowledge test
assessment.
Time allocated to complete this assessment is 1 hours.
Complete and submit the assessment on the same day of the
assessment.
Assessor will set a time to provide feedback.
Evidence specifications:
At the end of the assessment, student will be required to submit
the following evidence on the same day of the assessment.
Completed assessment task with all questions answered.

3. Completed and signed cover sheet for the assessment.
Evidence submission:
· Documentation must be submitted electronically.
Assessor will record the assessment outcome on the
assessment cover sheet.
Knowledge Test
QUESTION NUMBER
QUESTIONS
Students response (to be completed by the assessor)
Question 1:
Explain the
three
major stages in the change management process.
S

4. NS
Question 2:
Identify and explain
five
of the steps used in a communication strategy when
communicating and embedding change.
S
NS
Question 3:
Explain how organisational behaviour impacts change
strategies.
S
NS
Question 4:
Explain

5. five
ways the external environmental can impact change
strategies.
S
NS
Question 5:
Describe
two
components of a change management project plan.
S
NS
Question 6:
List
four
examples of barriers to change and
four
strategies that can be used to address them.
S

6. NS
Assessment Task 2: Project
Required documents and equipment:
Computer with internet connection to refer to various
programs such as MS word, MS excel, MS PowerPoint or
any other recognised software program.
Australian School of Commerce Learners’ resources for the
BSBINN601 – Lead and manage organisational change
(organised by the trainer)
· Learner’s notes
· Appendix 1 (provided by trainer/assessor
· Appendix 2 (provided by trainer/assessor)
· Appendix 3 (provided by trainer/assessor)
· Appendix 4 (provided by trainer/assessor)
· Appendix 5 (provided by trainer/assessor)
· Appendix 6 (provided by trainer/assessor)
· Appendix 7 (provided by trainer/assessor)
· Appendix 8 (provided by trainer/assessor)
· Appendix 9 (provided by trainer/assessor)

7. · Appendix 10 (provided by trainer/assessor)
· Appendix 11 (provided by trainer/assessor)
Instructions for students:
Evidence specifications:
At the end of this assessment, you will be required to submit
following evidence before due date specified by the assessor:
At the end of this assessment, you will be required to submit
following evidence before due date specified by the assessor
Completed task as required by this assessment.
o Change requirements report (Task One)
o Change management project plan (Task Two)
o Cost–benefit analysis (Task Two)
o Risk management plan (Task Two)
o Communication plan/education plan (Task Three)
o Strategy report to address barriers (Task Four)
o Report on implementing interventions and activities including
the strategies for
embedding change (Task Five)

8. o Evaluation report (Task Six)
o Modified change management plan (Task Six)
· Completed and signed cover sheet for assessment.
Evidence submission:
Documentation can be submitted electronically or paper-
based.
Assessor will record the assessment outcome on the
assessment cover sheet.
Overview:
(You can choose any other organisation as a topic for this
assessment, which must be approved by assessor.)
Write a report that identifies the change requirements and
opportunities needed to determine a strategic change and
support organisational objectives. The report must include the
above-mentioned evidence to submit. You may use the example
scenario in Annex ix.
This Project has been split into
six
separate tasks. Please complete each task in the order they
appear.
Task One
Analyse the internal and external environments for change and
prepare a change requirement report:

9. a. Identify strategic change needs by analysing organisational
objectives.
b. Review existing policies and practices against strategic
objectives.
c. Monitor the external environment to identify events or trends
that may impact on the
achievement of organisational objectives by conducting a PEST
analysis (refer to the
template in Annex V).
d. Identify major operational change requirements due to
performance gaps, business
opportunities and threats, or management decisions by
conducting a SWOT analysis
(refer to the template in Annex VII).
Task Two
Develop a change management project plan that outlines the
change management strategy:
a. Undertake a cost–benefit analysis for high-priority change
requirements and
opportunities you have identified.
b. Identify barriers to change by undertaking a risk management
plan, including a risk
analysis (refer to the template in Annex VIII).

10. c. Determine resource requirements, such as human, physical
and financial resources.
d. Chart time lines and schedules, such as by using a Gantt
chart.
Task Three
Develop a communication or education plan in consultation with
managers and other relevant stakeholders:
a. Consult with relevant individuals to determine how you will
promote the benefits of
change and minimize loss to the organisation. You may seek
feedback via email, video
conferencing, etc.
b. Organise and manage the activities required to deliver the
plan, including time lines for
implementation. This may include managing the frequency of
reports and
communications between relevant individuals.
Task Four
Identify and respond to barriers to change as outlined in the risk
management plan. This may include developing strategies that
will mitigate risks and effectively respond to barriers.
Task Five

11. Begin the change management process:
a. Implement the interventions and activities as set out in the
project plan.
b. Carry out the strategies for embedding the change.
Task Six
Prepare for the evaluation and review of the plan to achieve
objectives and modify the plan where appropriate. This may
include conducting a gap analysis and distributing an evaluation
form to stakeholders (refer to the template in Annex IV).
The final documents you submit for assessment will be assessed
using the project criteria provided.
All project criteria outlined must be covered satisfactorily for
Part B to be completed satisfactorily.
You must complete the project unassisted by the assessor or
other personnel but may refer to reference material as needed
Assessment Task 3: Observation
Overview:
Task One
Using your analysis of the internal and external environments
for change in the change requirement report, conduct a face-to-
face discussion with stakeholders, specialists and experts to
seek their input in relation to change requirements or
opportunities:
a. Identify and consult with key stakeholders and other relevant

12. people, such as by conducting a stakeholder analysis (refer to
the template in Annex V).
b. Identify major change requirements and opportunities that
support organisational objectives.
c. Review and prioritize change requirements or opportunities
by speaking with relevant managers. This includes negotiating
and maintaining effective working relationships.
Task Two
Based on the change management project plan you have
developed in Assessment A Task Two, present the mitigation
strategies to the stakeholders. You will be observed interacting
with the stakeholders to obtain agreement on the mitigation
strategies that can be used to address identified barriers. This
includes using appropriate questioning and listening skills to
clarify information.
Task Three
Based on the change management project plan you have
developed in Assessment A Task Two, speak to managers to
clarify and confirm information to implement the strategy:
a. Obtain approval on the change management process and
reporting protocols.
b. Assign responsibilities and obtain resources for the project,
such as human resources.
You will be observed consulting with relevant groups to obtain
input into the change management process. This will involve
discussions and questioning to clarify information and confirm
understanding.

13. Appendix1- Assessment resource in simulated business
environment
Australian School of Commerce will conduct this assessment in
computer lab by setting simulated business environment which
is safe and experiences typical writing field of work. The
following resources will be made available to the learner:
Australian School of Commerce’s office equipment and
resources
sample organisational policies and procedures
Copyright: Instructions in this tool have been developed by
NTA and Australian School of Commerce for sole purpose of
use by Australian School of Commerce. Any part of these
assessment instructions cannot be reproduced in full or part for
without approval of Australian School of Commerce and NTA
which holds authorship rights.
Appendix 2- Peer Review Form
[Insert your name here]
Use this peer review form to provide feedback to your
colleague’s role-play performance. Please rate their
performance in terms of the items listed below with applicable
comments where necessary and return the form to your
colleague upon the completion of the presentation.

14. Fair
Good
Excellent
1. The performance was organised according to the selected
enterprise’s plans, policies and procedures.
2. The information was presented in a logical manner with
insight into the correct process of leading and managing the
workplace effectively.
3. The language used was clear and concise.
4. The performer had good eye contact with the audience and

15. used positive body language.
5. The performer listened to questions and answered
appropriately.
Comments (if any)
Appendix 3- Communication plantemplate
You can use the templates to complete Assessment A – Project.
You may customise these documents to suit your needs.
Communication Plan
Objective:
Relevant stakeholders
(managers, clients, teams, etc.)

16. Required resources
(location, equipment, etc.)
Method
(slideshow presentation, video conferencing, etc.)
Schedule/delivery date
Relevant policies/procedures
Security/confidentiality status
Outcomes/follow-up actions

17. Documentation
(hand-outs, presentation slides, statistical analysis, etc.)
Appendix 4- Gap analysis template
Gap analysis
Business objective
HR requirements to meet objectives
Gap – does the organisation have what it needs?
Outcome of not addressing the gap
Potential solutions to
address
the
gap

18. Appendix 5 – PEST analysis template
Political

19. Economical
Social
Technological
Appendix 6 – Key stakeholder analysis template
Key stakeholder analysis
Student name:
Date of analysis:
Name of stakeholder/company
Contact person
Level of importance

20. Level of influence
Stakeholder needs
Stakeholder interests
Strategy for engaging the stakeholder

21. Appendix 7 – SWOT analysis template
Strengths
Weaknesses
Opportunities
Threats
Appendix 8 – Risk management plan template
Risk management
plan
Background:
Context:

22. Level of access and restrictions:
Reporting requirements:
Risk matrix
Level of likelihood
Level of impact
1
(Insignificant)
2
(Minor)
3
(Moderate)
4

23. (Major)
5
(Catastrophic)
A (Expected)
Medium
Medium
High
Extreme
Extreme
B (Probable)
Medium
Medium

24. Medium
High
Extreme
C (Possible)
Low
Medium
Medium
High
High
D (Improbable)
Low

25. Low
Medium
Medium
High
E (Rare)
Low
Low
Low
High
Medium
Risk evaluation
Priority

26. Risk
Likelihood
Impact
Level of risk
Risk action plan
Risk
Priority
Proposed

27. Actions
Resource
Costs
Responsibilities
Schedule
description
controls
required
requirements

28. to
implement
controls
Risk:

29. Risk:
Risk:
Risk:

30. Risk:
Record-keeping procedures
Updates
Person responsible
Date
Risk register
Lessons learned register

31. Appendix 9 – Example scenario
DrySeed scenario
DrySeed Inc. is a large organisation that manufactures outdoor
furniture. The company has been operating for 30 years and is
based in Sydney. It now has 50 employees and is seen as a
market leader because of its commitment to sustainability.
DrySeed supplies to retail stores across Australia and to
customers directly from its show room in one of its largest
factories.
In 2001, DrySeed merged with a retail furniture company,
hoping to expand its breadth of consumers as many of the stores
were located in newly developed housing estates that attracted
first-home buyers. Unfortunately, due to poor planning and
communication, the merger was not successful. Thirty
employees were impacted by the merger, either by a restructure
and redesign of their jobs, or by a forced redundancy.
Operationally, DrySeed’s objectives include having all products
meet their standard of excellence guidelines, including customer
service, guarantee on workmanship and quality materials used
in the manufacturing process. Management would also like to
see 30 per cent of sales made online to reduce overheads.
DrySeed has recently come under new management. The
management team that now reports to the board is significantly
younger and more innovative than their predecessors. The new
team believes the organisational objectives are strong, but that
the processes and structures of the organisation need some
work.
DrySeed’s key objectives are currently based around expansion.
Management wants to expand sales to new customers by

32. offering new product releases each year. They feel it is
important to invest in research, and to follow trends in Europe
and the US to ensure their products have the latest designs and
are attractive to customers.
The majority of middle managers, such as supervisors and
department managers, have been with the company for more
than 20 years. They will have to implement changes with their
teams. Some of them have already expressed they are hesitant to
change due to having experienced the failed merger in 2001.
Appendix 10 – Sample continuous improvement policy
DrySeed continuous improvement policy
Scope
This policy describes our commitment to continuous
improvement and the use of the define, measure, analyse,
improve, control (DMAIC) quality system to perform process
improvement activities or projects.
This policy applies to all employees of DrySeed – including
casual, part-time, full-time, permanent and temporary
employees. It is part of everyone’s role to continuously look for
ways to improve processes and systems to ensure they remain
effective and efficient.
Continuous improvement
Continuous improvement is an ongoing process of review and
evaluation to find ways to improve processes and systems.
Continuous improvement forms part of DrySeed’s overall
business philosophy. The

33. company is committed to the continuous improvement of
policies and procedures. When performing improvement
activities, you should:
· define an improvement project
· measure process performance
· analyse opportunities
· improve and control processes.
This process is referred to as the DMAIC quality system, which
is outlined in the continuous improvement procedures.
Responsibilities
Management is responsible for ensuring continuous
improvement procedures are applied. The manager of the
section or department in which the continuous improvement
project takes place is responsible for supporting the project and
removing barriers to success.
All employees are responsible for:
· Applying continuous improvement procedures in their work
areas, as outlined by management in the relevant plan for each
improvement activity or project
· Identifying and reporting opportunities for improvement.
Appendix 11 – Sample continuous improvement policy
DrySeed continuous improvement procedures
Continuous improvement forms part of the DrySeed overall

34. business philosophy. It is part of every employee’s role to
continuously look for ways to improve processes and systems to
ensure they are effective and efficient.
Process improvement activities or projects should be performed
using the DMAIC quality system:
· Define
· Measure
· Analyse
· Improve
· Control
1.
Define an improvement
project
To define an improvement project, take the following steps:
· Identify the improvement opportunity.
· Develop the business processes.
· Define critical requirements.
· Prepare a project team.
Someone at managerial level supports the project and removes
barriers to success. This is usually the manager of the section or
department in which the project takes place. The plan also

35. includes a statement of how progress should be reported and
who to report it to.
Tools to assist with this step include:
· gap analysis
· customer feedback
· process mapping
· action plan.
2.
Measure process performance
Steps to measure process performance:
· Identify measures to evaluate the success of project.
· Develop a data collection method to measure process
performance.
· Establish baseline Six Sigma to show the standard deviation
for a process
Tools to assist with this step include:
· charts
· graphs
· data analysis.
3.

36. Analyse opportunities
Steps to take to analyse opportunities:
· Analyse the opportunity to identify a problem.
· Identify and validate the root causes.
Tools to assist with this step includes
· process mapping
· hypothesis testing
· fishbone diagram
· root cause analysis
· Statistics.
4.
Improve processes
To improve processes, take the following steps:
· Identify, evaluate and select the best solutions to improve
processes.
· Develop a change management strategy to help the
organisation to implement solutions and improvements.
Tools to assist with this step include:
· cost–benefit analysis

37. · project planning tools
· Change management tools.
5.
Control processes
Steps to take to control the process:
· Understand the importance of planning and executing against
the plan.
· Determine the strategy to ensure the targeted results are
achieved.
· Understand how to disseminate lessons learnt.
· Identify opportunities for standardisation. Tools to assist with
this step include:
· project planning tools
· Plan–do–check–act cycle.