Emotional Intelligence - The Leadership X Factor

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Emotional Intelligence
The Leadership X-Factor

The Genpact GOLD Program
Including Emotional
Intelligence to Select and
Develop 2020-21 GOLD
Participants
PEQM for Emotional
Intelligence Assessment and its
Applications
Objectives of the Session

Your Speaker’s Today
Ms. Neelu Chawla
Vice President - Corporate Learning
Initiatives
Ms. Divya Verma
Principal Consultant

Our Guest Speaker
Ms. Neelu Chawla
Vice President -
Corporate
Learning Initiatives
Neelu is committed to transforming organizations’ capability development landscape through
its people, processes, culture, technology & analytics. She has worked across multiple
industries and global environments playing many roles within Learning, Talent Management,
Organization Development and HR Transformation.
Over the last 19 years Neelu has built her expertise in ITES Training, Knowledge management,
learning technologies, OD solutions design & deployment, leadership development, and
Culture & Values implementation.
She has spent considerable time digitalizing the L&OD landscape through new-age learning
practices and technologies, to build a more flexible, agile and inclusive workforce capable of
driving digital transformation.
Neelu has done her Bachelors in Computer Science, and an MBA in HR from Institute of
Management & Technology, Ghaziabad, India. She is a certified MSP (Managing Successful
Programs) Practitioner, and a qualified facilitator for multiple globally recognized behavioural
development programs and initiatives.

”Emotional Intelligence refers to the
capacity for recognizing our own feelings
and that of others, for motivating ourselves,
and for managing emotions well in
ourselves and in our relationships.”
D. Goleman
EMOTIONAL & SOCIAL INTELLIGENCE:
NON-COGNITIVE INTELLIGENCE

The Neurology Of Emotional Reasoning
Source: When Emotional Reasoning Trumps IQ, HBR, 2010

Genpact’s GOLD PROGRAM
 Genpact’s flagship leadership development program to cultivate
Genpact’s next-generation of confident, brilliant, compassionate, future-
ready leaders
 Through its 16 month journey, we identify high-potential individuals,
nurture their essential leadership knowledge, skills, values, and behaviors,
so they grow into tomorrow’s transformational leaders
 1000+ leaders have attended this program in the last 15 years.
• The program is globally recognized for the impact it has created on
people’s careers and organizational growth:
• 5 prestigious Brandon Hall awards
• An impact of $323k more by GOLD graduates, on revenue than
their peers
• Contribute 80% NPS in comparison to 72%
• 90% of the participants in Genpact today have been promoted to
critical/bigger roles across the organization
• ~36% of the participants in Genpact today, have had accelerated
careers

Genpact’s GOLD PROGRAM 2020-21
Selection was a combination of IQ assessment, performance and
potential ratings
Triggers for introducing EQ assessment
• Organizational ways of working are more global and virtual
in nature
• Servant leadership has been identified as one of the
cornerstones to build successful careers at Genpact
• Building strong relationships and networks is the shortest
and quickest way to navigate through the organization and
achieve results

Leaders & Program Team View
 Cohort is diverse, courageous than ever before
 High on confidence and self awareness
 Adaptive and respectful
 Collaborative bunch
Participants View
 EQ assessment made them self-aware
 And respectful of diversity
 Coaching sessions gave them perspective

InspireOne’s Experience
• The entire group was extremely open to the feedback and the insights that
could be drawn from the EI profiles.
• While some participants actively asked questions to build a deeper
understanding others validated the insights by reflecting on situations.
• They were very keen to understand their development opportunities
• Most participants were open and excited about taking more challenges
• The majority of the group scored high on components of Self Appraisal,
Objectivity, stress management, Adaptability and Achievement Drive
• High self-appraisal is the fount of all kind of development and specially EI.
• Participants were also introduced to what Empathy and Group Orientation
mean in their roles of managers. That these now transcend to how inclusive
they can be as managers and how they can contribute to the group not
through individual actions but by actually developing team members.

An array of emotional, personal, and social knowledge and skills that influence
one’s overall abilities to succeed in coping with environmental demands and
pressures.
Bar-On, 1997
A Quick Look At What
PEQM Measures

Emotional & Social Intelligence: Non-cognitive Intelligence
INTRAPERSONAL EI INTERPERSONAL EI
 Self Appraisal
 Emotional self awareness
 Objectivity
 Self expression
SELF
AWARENESS
 Stress management
 Impulse control
 Self reliance
 Adaptability
 Problem Solving
SELF
MANAGEMENT
 Optimism
 Achievement drive
 Contentment
SELF
MOTIVATION
 Empathy
SOCIAL
AWARENESS
 Interpersonal relations
 Group orientation
SOCIAL
SKILLS

Sample Output Of PEQMTM Profile

Application of PEQM
Research overwhelmingly shows that people high in various combinations of emotional competencies
outperform people who are weak in those areas. When emotional competencies are used in leader selection,
for example, performance and retention rates increase significantly.
Some of the areas EI can be applied in are:
• Training and Leadership Development
• Education, Recruitment and Selection
• Coaching
• Team Building
• Conflict

Application of PEQM
The PEQM can be used as a stand-alone tool where people are tested and receive feedback on the results.
TMI prefers to approach tests as only making sense in the context that they are applied. The PEQM is
applicable in the process of dealing with various themes in the workplace and in private life. Some of the
contexts are:
 Personal development
 Hiring and placement
 Competence analysis
 Appraisal interviews
 (Life) coaching
 Leadership development
 Conflict resolution
 Team building
 Customer service
 High technology management
 Job analysis
 Sales courses
 Turnover reduction
 Training/education
 Corporate culture or climate
 Mergers
 Productivity through motivation
 Goal setting
 Long term reduction of health care costs

EMOTIONAL
INTELLIGENCE
Is a set of non-cognitive abilities that influence
our overall ability to get on in life
Can be learned
Can be measured
Is what differentiates exceptional from
mediocre performance

EI Development Plans
Understand the scores and
what they mean
Understand impact of
scores on performance,
relationships and situations
Clarify next steps and action
plans
01 02 03

Questions?

THANK YOU!
“Without inspiration the best powers of the mind
remain dormant. There is a fuel in us which needs
to be ignited with sparks.”
- Johann Gottfried Von Herder
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Emotional Intelligence - The Leadership X Factor

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