2. Course Overview
Lean Management For Healthcare
Since the 1990’s, Healthcare organizations have increasingly
relied on lean management to achieve measurable quality
in day to day work. The Course “Lean Management For
Healthcare” is based on American Meridian University’s
graduate degree curricula and emphasizes practical ways
to achieve measurable quality. Course attendees receive 40
hours of in-class instructions over a one-week period as well
as faculty guidance and real- life examples demonstrating
how to apply lean management. Attendees are organized
into several teams and collaborate on discussion and team
exercises. Each Team selects a process for improvement
through lean management as the course capstone project.
The Course includes case studies and guest Alumni speakers
from St. George Hospital University Medical Center, Hammoud
Hospital University Medical Center, New Mazloum Hospital
and Centre Hospitalier Du Nord.
Daily Agenda
Saturday: May 18
9:00-11:00 AM: Course Meeting
11:00-11:15 AM: Break
11:15 AM-1:00 PM: Course Meeting
1:00-2:00 PM: Lunch Break
2:00-4:00 PM: Course Meeting
4:00-4:15 PM: Break
4:15-5:00 PM: Course Meeting
Monday – Thursday: May 20-23
2:00-3:45:PM: Course Meeting
3:45-4:00 PM: Break
4:00-00-6:00 PM: Course Meeting
6:00-6:30 PM: Break
6:30-8:00 PM Course Meeting
Friday: May 24 No Course Meeting (Field Work)
Saturday: May 25
1:00 PM-2:00 PM: Lunch Break
2:00 PM-4:00 PM: Team Presentations
4:00PM-5:00PM: Graduation Ceremony
Course Highlights
The course is taught by the senior faculty member
complemented by other US-based faculty experts
via live video broadcasts. Course discussion is highly
interactive and includes examination of case studies
which illustrate exemplary lean management practices.
Faculty provide detailed feedback as to the application
of lean management to the actual work experiences of
attendees.
– Interactive discussion
– Case studies
– Practical examples
– Team Based
– Work-related applications
3. Faculty Practitioner Team
The Course focuses on the practical application of lean and quality management principles in healthcare. Course faculty are
seasoned experts in applying the principles of quality and lean management in diverse healthcare organizations. All faculty
hold advanced professional practice credentials such as doctorates in healthcare management, healthcare-related post-
doctoral Fellows status, Lean Six-Sigma Black Belts, and Examiner-level experience in American national, state or global Quality
Management awards. Faculty collaborate as a Team to provide comprehensive, diverse perspectives aligned with the equally
diverse attendee backgrounds. The course is taught by the senior faculty member complemented by other US-based faculty
experts via live video broadcasts.
Dr. Kim Brown-Jackson
Dr. Kim Brown-Jackson holds a Doctor
of Business Administration in Health/
Quality System Management, a Lean
Six-Sigma Black Belt, and is currently
pursuing a Post-Doctoral Quality
Management Fellowship in the creation
of new medical credentials. A highly
experienced bench scientist by training.
Dr. Brown-Jackson is the author
of multiple chapters in varied text
books on quality processes in diverse
organizational environments. She
currently assists US efforts globally to
establish Healthcare counter measures.
Her special interest is in the high quality
and affordable delivery of global tele-
medicine.
Dr. Robert R. Baattryn-Gee
Dr. Robert R. Baattryn-Gee, Ph.D. is past
US National Quality Award (Malcolm
Baldrige) pilot examiner in Education
and Health, guest examiner in multiple
US State Quality Awards, judge at
Phillips Lighting Inc. Global Team Quality
Awards, co-recipient of US Excellence
in Government Award for Curriculum
Design and Lean Six-Sigma Master Black
Belt. He is past founder of US higher
education institutions which offer
undergraduate and graduate degrees
in quality and healthcare management.
Dr. R. R. Baattryn-Gee is also past
keynote speaker at the China National
Lean Six Sigma Awards, co-presenter
at Yale University Conferences, and co-
presenter of the Quality Management-
ISO series (Lebanon, 1998).
Dr. Darlene Dumont
Dr. Darlene Dumont holds a Doctor
of Business Administration in Health/
Quality Systems Management, a Master
of Science in Quality Management
and Lean Six- Sigma Black Belt. She is
President and CEO of A Better Culture
(ABC) which specializes in system-wide
Lean transformations. Dr. Dumont
has coordinated or supervised Lean
organizational transformation for
diverse organizations in the United
States and internationally. Dr. Dumont’s
emphasis is on the human resources
needed to effect change. Her special
interests are learning to “see” waste and
measuring qualitative and quantitative
results. Dr. Dumont will appear via live
video broadcasts.
4. MODULE 1
Creating a Model for Lean Improvements
– Lean Management History and Development
– Lean Management Principles, Practices, Vocabulary, and
Concepts
– A Model for Lean Improvements
Exercise: Teams form and choose a process to improve using
lean principles and practices.
MODULE 2
Establishing Lean Performance Metrics and Process
Maps
– Establishing Lean Process Maps
– Quantitative performance metrics for Healthcare outcomes
– Continuous Improvement Cycle
Exercise: Teams identify organizational quantitative
performance metrics and map the current process.
MODULE 3
Establishing Lean Value-Stream Maps
– The GEMBA Walk
– Value-added and non-value-added steps
– Customer-defined value
Exercise: Teams report insights from GEMBA walks and
identify value-added and non-value-added steps.
MODULE 4
Enhancing Value, Reducing Waste
– Defining the 8 wastes
– The role of data and trend data
Exercise: Teams report how value and waste are defined,
identified and eliminated at their workplaces
MODULE 5
Eliminating The Cost of Poor Quality (COPQ)
– Aims of process improvement: efficiency, predictability
– Eliminating variation
Exercise: Teams identify and eliminate process COPQ. Teams
develop and prepare to test the improved process at their
workplaces on the next day.
MODULE 6
Mapping the Improved Process
– AMU Template for reporting improvement according to the
pre-selected performance metrics
– AMU Model for Process Improvement Presentation
Exercise: Teams improve the process according to the
established quantitative performance metrics.
MODULE 7
Reporting Lean Results
– Teams report workplace-related quantitative process
improvements according to team performance metrics.
Lean Management For Healthcare
Key Course Topics
Is This Course Right For You?
Attendees typically will have diverse Healthcare-related experience, and value the practical results that come from accelerated
and measurable improvements in Healthcare quality. While the course content applies to Healthcare globally and employs
American and Canadian case studies, the course format affords valuable networking, best practice and knowledge-sharing
opportunities.
The practice-based course is especially relevant for:
– Healthcare leaders responsible for growth through strategic innovation
– Healthcare leaders responsible for cost-effective improvements
– Hospitals and Hospital Boards committed to patient safety
– Hospitals and Hospital Boards which support hands-on professional education
– Medical practices which value accelerated processes
– Healthcare personnel preparing to assume expanded responsibilities
– Healthcare personnel responsible for lean and quality management implementations
– Healthcare organizations which would benefit from reduced reimbursement time
– Potential Lean Healthcare Six-Sigma Green Belts, Black Belts and Master Black Belts
5. Per Person Course Tuition and Fees: $1,500 (USD)
*Includes lunch, snacks and refreshments
Course fees: Due after the application has been submitted and accepted.
Guarantee: Enrolled Individuals that are unable to complete the course for professional or personal reasons will have
complimentary enrollment when the course is next offered.
Certificate of Completion: Attendees receive a formal AUST-AMU Certificate of Completion upon presentation of the final
team project.
Academic Credits: American Meridian University awards 3 credits toward AMU graduate degrees and formal transcript at
course completion.
Contact Us
Dr. George Rahbani, AUST
+961 3 359152
+961 5 260300/1
admin@amu-edu.org
If you would like to inquire or apply, please go to amu-edu.org/aust
