2. PLANNING
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Systematic Planning
Role Assignment
W’s- What, Where, Why, Who etc.
Timeline
Crisis Management - Plan for difficulties
3. LACK OF CONSENSUS
Failing to get everyone on board
Involvement of top level
Involvement of middle and lower levels
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4. RESISTANCE
Some people are comfortable with the way business is
run.
Unwilling to relearn ways and things.
• Major Causes
Lack of Trust
Perception that change is not necessary
Perception that change is not possible
High cost
Fear of personal failure
Loss of power
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5. CREATIVITY AND INNOVATION
Logic will take you from A to B. Imagination will take
you everywhere.
Albert Einstein
3M Company (Minnesota Mining and Manufacturing)
US Multinational
One of the most innovative organizations in the world
55,000 products
Objective: 30% of sales are to come from products less
than 4 years old
Organic structures lead to innovation
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6. CREATING A LEARNING
ORGANIZATION
Organization that has developed the continuous
capacity to adopt and change.
Single Loop Learning - Errors are corrected used past
routines and present policies.
Double Loop learning – Errors are corrected by
modifying organization's objectives, policies and
standard routines.
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8. ORGANIZING CHANGE LEVERS
It is the soft side that makes change hard.
Checklist by Jeff Kenyon: MICE ROAR
a) Measurement
What gets measured gets done
b) Involvement (people)
c) Communication
Avoid Communication breakdown
Effective communication
Role clarity, Clarity of expectations, Clarity about time etc.
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9. Contd…
d) Education (Training)
Knowledge about vision, goals etc.
Skill set required
Transformational education
e) Reinforcement
Increase occurrence of good results.
f) Organizational Structure
Hierarchy – Accountability
Process design
Position descriptions
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10. Contd…
g) Accountability Processes
Performance Management
Goal setting
Hold people accountable
h) Resourcing
Getting right people for right jobs
Succession Planning
Coaching and Mentoring
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