2. 82 83
87
62
81
85
82 84
6.0%
22.5%
7.4%
10.4%
7.5%
26.1%
19.0%
0
10
20
30
40
50
60
70
80
90
100
AS&ESCORE
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
%ofORGHEADCOUNT
AS&E SCORE 82 83 87 62 81 85 82 84
% of Org 6.0% 22.5% 7.4% 10.4% 7.5% 26.1% 19.0%
White Willig Richardson Legg Elliott Farrell Venezia Ivey
2
Associate Satisfaction & Engagement
ET&D Storyboard– 2008 WHITE
ET&D 86
82
Normative Comparsions: 90th
percentile of Sirota Norms is 86
Top Dimensions in 2008 – Performance Direction and Job Satisfaction
Top Scoring Questions - Immediate Manager is doing a good job and my team works well
together. Flexibility in my work arrangements. *
• Continued Focus on My Work Program and Work Life Balance showed positive results:
SUPP: I have the flexibility in my work arrangements to be effective and productive. 90%
SUPP: My job responsibilities enable me to reasonably balance my work and personal life. 84%
SUPP: The amount of work expected of me is reasonable. 82%
HEADLINESAS&E SCORE
BAC 81
ET&D 86
1211 Respondents
3. 3
Associate Satisfaction & Engagement
ET&D Storyboard– 2008 WHITE
HEATMAP by DIMENSION
Click here to view ET&D
and Divisional Heat Maps
by Question
Heat Map by
Question
4. 4
Associate Satisfaction & Engagement
ET&D Storyboard– 2008 WHITE
Top Scoring Questions
Bottom Scoring Questions
Top & Bottom Scoring Questions
NOTE: Top scoring and bottom scoring questions provide insight into the relative ranking of these items with your
division. However, when determining whether these are areas of opportunity (to sustain or improve), it may be
helpful to consider how these results compare against those of other groups.
The Sirota Norms and the internal Bank of America Norms have been included to allow you to take a considerate
look at these top and bottom scores.
5. 5
Associate Satisfaction & Engagement
ET&D Storyboard – 2008 WHITE
KEY DRIVERS questions most highly correlated to Associate Satisfaction
Work on key drivers that
performed below the
Sirota Norm (where
provided)
85
90 89
0
59
62
86 86
66
0
78
0
89 87
81
83
7371
81
83
0
10
20
30
40
50
60
70
80
90
100
BAC:Striving
forExcellence
BAC:CommunityFocused
BAC:Retainingbestassociates
Motivatedtogobeyondwhatisnormallyexpected
Confidentthatactionswillbetaken
Treatedfairandconsistent
Environmentdiversebackgroundscansucceed
Opportunitytolearnandgrow
CareergoalscanbeachievedatBAC
W
orkgivesmeasenseofpersonalaccomplishment
2008 SCORE
90th Percentile NORM
6. 6
Next Steps :
• Communicate results to associates (November)
– Notice of availability of manager reports (from ET&D mailbox) on 11/13
– Divisional messaging to associates (from Division Exec/Division ASAT Champion, as
needed)
– Executive presentation/deep dive by Sirota on 11/19
• Analyze results/determine opportunities (November/December)
– Division Champions receive training on Custom Reporting tool on 11/13
– AE/Division Champion team meetings to identify common opportunities
– Validate results through associate feedback or focus group sessions (as needed)
– Identify opportunities; determine root causes
• Create action plans (January)
Associate Satisfaction & Engagement
ET&D Storyboard – 2008 WHITE
TAKE ACTION
7. 6
Next Steps :
• Communicate results to associates (November)
– Notice of availability of manager reports (from ET&D mailbox) on 11/13
– Divisional messaging to associates (from Division Exec/Division ASAT Champion, as
needed)
– Executive presentation/deep dive by Sirota on 11/19
• Analyze results/determine opportunities (November/December)
– Division Champions receive training on Custom Reporting tool on 11/13
– AE/Division Champion team meetings to identify common opportunities
– Validate results through associate feedback or focus group sessions (as needed)
– Identify opportunities; determine root causes
• Create action plans (January)
Associate Satisfaction & Engagement
ET&D Storyboard – 2008 WHITE
TAKE ACTION
