1. the system that were no
longer usable.
No need to despair. It was
business continuity to the
rescue.
You see, we all know it’s
important to have antivirus
protection. In this case,
hackers could use any one
of the following methods to
get around the antivirus
and infect the system:
phishing e-mails,
unpatched programs,
compromised websites,
online advertising, or free
software downloads.
It was a zero-day version of
the virus. This means it was
brand new and not
detectable by the antivirus
program. It’s rare, but it’s
(Continued on page 2)
Karen Wilson, age 64, Office
Manager at a wood
dealership in Louisiana, is
about the pick up the phone
to call in for technical
support. It’s late January but
it’s a bluebird day, bright
and sunny, a nice day to be
outside. Karen’s not thinking
about the weather now,
though. She’s worried. She’s
really worried.
First, she cannot get her e-
mail because Outlook says
her file doesn’t exist. Next,
she tries to open a contract
she was working on
yesterday and it looks like a
mess of unidentifiable
letters and symbols.
Encryption. Garbage.
A message then appears on
her monitor telling her their
data has been encrypted
(made unusable) and
requires a payment of $500
now or $1500 if you wait
two days. And there’s no
guarantee these Russian
criminals are going to really
give your files back, either.
It’s getting serious now.
What a time for this to
happen. Friday afternoon,
no less. Karen has an office
to run, producers and
landowners to pay,
contracts to print and mail
out. She is determined to
get this work done before the
weekend. But how?
I’m not making this one up, my
friends. This call really came in.
The virus attacking the files in
this system was a ransomware
virus. The virus infected the
system and held the files up for
ransom. This one was called
TeslaCrypt and is a relatively
new strain of ransomware.
We quickly researched the
removal method. It was lengthy
and complicated. Removal
involved working in the
Windows registry, something I
wouldn’t suggest for the
average computer user.
Once the virus was manually
cleaned, a huge problem still
remained. Since I
recommended not paying the
ransom (not under my watch),
we still had critical files all over
Hemard & Company
May 2016
Client Connection
Inside this issue:
Business Continuity Saves 1
News and Commentary 1
Why I Write 2
The Government v. Apple 2
Ten Years at FM Global 3
Time Well Wasted 3
Books I’ve Read Recently 6
From the desk of Victor E Hemard Jr, President
News And Commentary
Bad News For The Left:
Antarctic Ice Is
Expanding, Not Shrinking
“In the Christmas of 2013 an
Australian climate change
expedition… was trapped in ice they
had not been expecting because
they believed so faithfully in ‘global
warming.’ This latest research from
NASA is a bigger blow to their
cause.
And we know it is accurate because
it uses altimetry data from satellites
to gauge changes in the size of the
Antarctic land mass.
What this shows is that between
1992 and 2001 the ice sheet
gained 112 billion tons of ice per
year. This rate slowed between
2003 and 2008 but still the ice
sheet was gaining 82 billion tons a
year.
Ice in the Antarctic is growing .”
-UK Express, November 6, 2015
We all know global warming is all
(Continued on page 6)
Granddaughters and Easter (See Page 3)

2. Well, I never really considered myself a
writer… at least not until the last few
years. The publication of Client Connection
several times a year has some people
calling me a writer. A friend of mine, who
is a professional writer in every way, even
calls me a writer. So, maybe there’s
something to it.
Why do I write?
The short answer, of course, is to stay
connected with you, my valued clients.
More specifically, I want to provide the
latest in technology information so you
can be educated and informed. I also
believe the more you know about me as a
person, the more likely we are to
understand each other.
Our readership also includes friends and
family who are not clients, but who are
important to me. Many of our clients I
have known for many years are also
considered friends, too. Writing about my
views and experiences is kind of an outlet
for me. Call it therapy.
I can’t say I have a long history as a writer.
I probably started in fourth grade when I
misbehaved in class. Mrs. Allen gave me
an essay to write as punishment. I sought
the help of a neighbor in writing the essay.
It was terrible. I showed it to my dad. He
said, “Son, that’s not how you write a
paper.” We sat down and he explained to
me about how to develop an idea and to
write with some type of structure.
My next experience was in high school. I
wrote an essay that wasn’t up to my
potential. Dad got a call from my English
teacher, Mrs. Geyer. Teachers rarely called
our house, so I figured I was in deep you
know what. He said, “She knows you can
write a better paper and is going to give
you a chance to re-write it.”
The original essay was “crap,” to quote
Dad, and I was flippant in my approach.
After Dad and I had a talk, I cared. Not
because of Mrs. Geyer, but because I
didn’t want to disappoint my parents.
(Continued on page 6)
happening with greater
frequency these days.
Given this situation, the
ability to remove the
ransomware virus was still
not enough. To make the
system whole again, we
had to use the business
continuity system to get the
files from the backup to
save the day. Without it,
Karen and the company
she worked for would have
been SOL (sadly out of
luck). You know what I
mean.
Lets talk about business
continuity for a minute.
It you’re new to the
terminology, a business
continuity system is one
that backs up files at set
intervals. It ranges from
once daily to as often as
every five minutes. Every
30 minutes is the industry
standard and my
recommendation.
(Continued from page 1) Once files are backed up,
they’re also sent offsite
through the internet. If your
files are made unusable by
a ransomware virus, you
can take clean files from
your backup and restore
them to the system. You
can beat the bad guys
without paying a ransom.
Business continuity also
serves other functions as
well. If a server (main
computer) fails, you can
take your local backup
device and turn into a
server until yours is up and
running again. Pretty neat.
If you have to replace
equipment due to a flood,
fire, storm, or human error,
the whole system can be
restored onto another
server without the expense
of hours or days of
downtime.
In this story of the wood
dealership in Louisiana,
the names were changed
to protect the innocent.
The virus infected the
system in spite of the
antivirus protection in
place. Proper planning
called for an effective
business continuity system.
The result was a successful
recovery when the
ransomware virus struck.
Your company may be the
next ransomware victim of
TeslaCrypt or some other
ransomware virus. I hope
not.
Will you be ready?
Will you have a business
continuity system standing
ready to save the day?
For more information on
business continuity,
download our free report,
“12 Little Known Facts
Every Forest Products
Company Should Know
About Data Backup,
Disaster Recovery, and
Business Continuity” at
www.hemard.com.
Page 2
Client Connection
Why I Write
The Government v. Apple
"Hey, we just want in on
this one phone. We just
want in that one phone. We
don't want any others." —
White House Spokesman
Josh Earnest, February 17,
2016
Sure, Josh. The Obama
White House has never lied
to us before, right?
On the surface, the FBI
wanted information from
one iPhone. There was a lot
more going on there than
just unlocking one iPhone,
though. It was a public
relations battle started by
the administration. They
artfully picked a terrorist’s
cell phone as the object of
this clash between
security and freedom.
This was the government
making a move on a
private company. It was
strategically planned by
the FBI and the
government. If there really
was urgency, why wasn’t
this brought up right after
the San Bernardino
terrorists attack last
December ?
There were much broader
implications against our
liberty. Actually, the
government was not just
asking to crack this one
iPhone. They were
essentially asking for a key
allowing them to crack any
iPhone.
Once Apple decided not to
cave in to the government’s
request, the FBI used its
own means to gain access
to the iPhone in question.
Shouldn’t they have just
done this first and spared
us an attack on our liberty?

3. The last time I mentioned my son
Brandon’s professional career as an
electrical engineer was back in March of
2012 (www.hemard.com/cc2012-03/)
when he earned his professional engineer’s
license. Of course, we were as proud of his
accomplishments then as we are now.
It was January 2006, but it seems just like
yesterday we helped Brandon move into his
apartment in Dallas. He was still driving the
‘94 Blazer he drove at LSU until he was
issued a company car. Brandon has
apparently been a good fit for his company,
FM Global. I was touched and impressed
when his boss, Mark Engelson, released
the following announcement:
“Congratulations to Brandon Hemard on
reaching his 10 year milestone anniversary
with FM Global.
Brandon’s contributions to the success of
the Dallas Operation started very early in
his career.
He has been one of the key mentors for
new hires since 2010, influencing nearly
50 engineers in their initial training. His
trainees consistently rate him as one of the
best trainers in the operation. He routinely
mentors classes in Norwood.
He is consistently in the top 5% of
individuals in operations productivity. And
you can count the number of late reports
over 10 years on one hand! When he
completes a job early or has an
open minute, he calls to ask for a plan to
review, does a team report review or
anything to help the operation. If
something needs to be done or added to
his workload…the response in almost
every case is “ No problem”. He makes it
happen.
He successfully handles some of the
biggest projects in the Dallas area and
has worked his way up to Specialist
Engineer where he is DSP for 19 of
Dallas’s Power Generation plants and
Mining operations. Additionally he
services several of the largest
manufacturing plants in North
Texas. Somewhere along the way he
found time to become a Professional
Engineer for the State of Texas.
If you check the Risk Improvement stats,
Brandon has historically lead the Red
River team and is always near the top in
the entire Ops. I can’t tell you how many
time people have asked how does he do
it? You might ask him. As his manager
for the past 5 years from what I see; it is
excellent and frequent planning, no
procrastination, ability to make a
decision and move on, and keeping a
positive attitude. Did I mention he is
results oriented!
Brandon, congratulations on this
anniversary and thank you for
everything you do for our
Operation. You set a high standard and
should be an inspiration to all. We
certainly look forward to see what your
future contributions to the organization
will be.”
Well, I think Mr. Engelson’s
announcement says it all. Of course, it
says a lot about Brandon. It also says a
lot about Mark Engelson. Sure, Mark
could have just laid out some boilerplate
statement but this announcement says
much more. It speaks to his role as
manager. Obviously, Mark is a class act
in his show of appreciation for
Brandon’s work with the company.
I wholeheartedly congratulate Brandon
on his accomplishments in his 10 years
with FM Global. It’s nice to contribute to
a company and to receive such elegant
recognition. Way to go, Son.
Page 3
Ten Years at FM Global for Brandon Hemard, P.E.
Time Well Wasted: Granddaughters and Easter Holidays
We were certainly blessed this year for the
Easter holidays. Starting with Friday, our
son Brandon, wife Stephanie, and
granddaughter Clara drove in from Dallas.
They met us at Good Friday services before
it was time to file into church.
I was overwhelmed when Clara, at 17
months, yells “G[r]andpa,” and runs at me
full speed with open arms for me to pick
her up. Of course, I swept her up without
hesitation.
A friend of ours told me about
grandchildren and those outstretched
arms a couple of years ago. She was right.
It melts your heart. This was just a small
reminder of why being a grandparent is
such a blessing.
Good Friday is probably the most solemn
day of the year for Catholics. We didn’t
plan anything special for the evening. We
had a nice grilled salmon dinner and an
evening at home.
On Saturday, our daughter Kristin,
husband Drew, and granddaughter Juliet
flew in from Cleveland. We got a chance
to see the Easter Bunny in front of the
local Neighborhood Wal-Mart. Juliet, at 21
months, was showing the bunny how to
hop. Juliet is a great lover of Easter
bunnies.
After arriving at home and re-uniting with
cousin Clara, Juliet and Clara played with
us in the yard until we were ready for a
hearty lunch at Big Jake’s Bar-B-Que.
You’re not going to find a lot of Texas-
style bar-b-que in Cleveland, so Big
Jake’s is always on the agenda when the
Horanskys come to town.
At Big Jake’s, we had a long table to fit
everyone in one spot. Juliet and Clara
had high chairs and seemed to enjoy the
barbequed chicken and beef. They got
restless after a while, so we carried
them or let them run around the
restaurant some under our close
supervision. We also ran into Dave and
Tracy Mims, a couple who has children
our age and granddaughters as well.
When we got back to the house, Clara
and Juliet colored in some coloring
(Continued on page 4)

4. books we had around the house while the
eggs for the Saturday Easter egg hunt were
being hidden.
The Easter egg hunt was a lot of fun. Both
Juliet and Clara knew what they were
looking for once an egg or two were pointed
out on the ground. They both found many
eggs and opened them up to see what
candy was inside.
The rest of the afternoon, the girls rode the
wagon, the cars, and anything else with
wheels. We still have many of those toys
from the days when our children were
toddlers.
On Easter Sunday we attended Mass. The
girls got a little restless after about an hour,
but they did real well. There was “coffee
and donuts” in the parish center after
Mass. We, of course, were happy to show
off our family and especially our
grandchildren. We are blessed by having
our family… when they are with us and
when we’re apart.
When we got back home, Clara and Juliet
found their Easter baskets full of goodies:
candy, toys, and Daniel Tiger DVDs. Daniel
Tiger is simply the best, as far as they’re
(Continued from page 3) concerned.
We then loaded up and headed down to
Shreveport to see my mother-in-law and
have Easter dinner. There was also
another Easter egg hunt. The girls were
really getting good at the art of Easter egg
hunting at this point.
Brandon, Stephanie, and Clara returned
to Dallas from Shreveport that evening
and the rest of us returned to Texarkana
to wrap up Easter Sunday.
We were lucky to have Kristin, Drew, and
Juliet with us on Monday before their
flight left on Tuesday. The weather was s
little chilly Monday morning, but we still
managed another Easter egg hunt for
Juliet. She found them all, of course, and
checked to see what was inside before
moving on to hunt the next egg.
We thought we’d take a drive down to
Atlanta, Texas for the afternoon. We
stopped at Terri’s Treasures children’s
boutique. I was telling Terri I remembered
when her building was a record and
stereo shop. We also discovered we had a
few mutual friends in Atlanta and
Texarkana.
We then went to Price Hardware. I found
out later Ward Timber’s Pam Adams’
husband worked there. We’ll have to
reach out to him on the next trip. All I
can tell you is there is a wide range of
things available to buy. It would take a
while to get through the whole store. I
remember buying a softball glove back
in the 70s when the store was in the
middle of downtown Atlanta.
Drew and I took Juliet around while
Nancy and Kristin went the other way.
One of the salesmen said Juliet was “as
cute as a speckled pup in a red wagon.”
He was right, of course. They’re not likely
to hear that phrase again when they get
back to Cleveland, though.
From Price Hardware, we went to the
Atlanta City Park so Juliet could play on
the playground. It is one of her favorite
outdoor activities. Ditto for her cousin
Clara. The playground is in pretty good
shape and is designed for toddlers and
older children, too.
We then drove back to Texarkana to try
out La Fogata Mexican restaurant. We
heard good things about La Fogata but
had never been there for dinner. The
enchiladas were very good.
Juliet has really been the talker in recent
weeks. When she called me Papa Vic (to
distinguish me from her other
grandfather Papa Rick), it was a surprise
that warmed the heart. There was a bit
of a French accent in there, too. She is
1/4 French, so it makes sense.
So now I have a couple of names:
Grandpa from Clara and Papa Vic from
Juliet. It’s all good.
Easter Monday was a full day. We
crashed early and took Drew, Kristin,
and Juliet to the airport on Tuesday
morning. The flight from Texarkana to
Dallas was overbooked, so American
Airlines offered a very generous
incentive for them to drive to Dallas and
catch the Cleveland flight there. It all
worked out to everyone’s benefit.
(Continued on page 5)
Time Well Wasted: Granddaughters and Easter Holidays (continued)
Page 4 Easter Sunday in Shreveport

5. Time Well Wasted: Granddaughters and Easter Holidays (continued)
Looking ahead, we have a
couple of more blessings
coming our way. Kristin,
Drew, and Juliet are
expecting a baby boy in
September. And, just hot off
the presses, Brandon,
Stephanie, and Clara are
expecting a baby, sex to be
determined, in November.
This promises to be an
interesting fall for all our
families.
(Continued from page 4)
Page 5
May 2016
Page One: Juliet walking in the
woods near her home in
Cleveland and Clara working on
the sand and water table in her
backyard in Dallas
Page 4: Easter Sunday in
Shreveport.
This Page, Top to Bottom: 1. Clara
at coffee and donuts after Mass
on Easter Sunday. 2. Juliet putting
eggs in her basket during one of
the Easter egg hunts. 3. Juliet and
Clara at lunch at Big Jake’s Bar-B-
Que in Texarkana. 4. Juliet and
Clara break out the crayons and
coloring books. 5. Clara in the car
seat on her way to spending a
couple of days in Texarkana
6. Juliet taking a ride on the
shopping cart at Price Hardware
in Atlanta.

6. In college at LSU. I
developed some writing
skills in freshman English,
and then in a course in
technical writing. As a
senior in the Forestry
program, we had many
papers to research and
write for each course. I
learned how to organize
research and explain it on
paper.
My biggest writing
breakthrough came
several years later in the
late 80s when I was in the
MBA program at
Centenary. I thought I was
a good writer until I took a
communications course
under Dr. David Jackson.
He had red ink all over my
first paper. We talked
about it and I was
determined to put aside
any preconceived notions I
had and re-learned how to
write.
Dr. Jackson took a
personal interest in each
student in the class. He
was very specific in his
criticism. I worked hard
and was able to vastly
improve my writing.
After that, most of my
writing consisted routine
business communications,
routine presentations, and
routine correspondence.
Ho, hum…. That is, until I
decided to dive into Client
Connection.
Client Connection started
out with client success
stories, information on
technology, and words of
encouragement for clients
as they fought through
tough times in the wood
business.
I slowly began to introduce
family experiences in July
(Continued from page 2) 2009 by talking about road
trips and family outings.
Then, I related my
experiences at the LSU
football games and the
people we met tailgating.
In June 2010, I stumbled on
Time Well Wasted. I had
been doing some consulting
work in Mississippi and my
daughter Laura was doing
some consulting for her
company at Southeastern
Louisiana University in
Hammond. We met at my
sister’s house in Mandeville
and had a weekend away
from work and capped it off
at an LSU baseball game. It
was much needed time well
wasted… named after the
Brad Paisley song.
Then, I read an article
written by a young woman
who regretted she hadn’t
known what her father was
thinking or how he felt at
different stages of her life.
She wished he had shared
more of his thoughts with
her. That made me start to
think. Maybe I should share
a little more of myself, too.
That’s when I started writing
about my thoughts and
ideas. Telling stories. Some
serious. Some humorous.
All a part of life.
I thought, “What if my
grandchildren and future
generations wanted to
know about our family and
me and get my ideas
directly… unfiltered?”
What if I could talk about
how much I loved my family,
children, and grandchildren,
and how proud I was of
them?
What if I could say how
grateful I am for all I have in
my life?
What if I could speak out
against political
correctness, conventional
wisdom, and liberalism?
What if I could write about
my first impressions of my
future daughter-in-law and
sons-in-law?
What if I could write about
how I had to leave the
room, holding back tears,
the first time my daughter
tried on wedding dresses?
What’s it like to give away
your daughters on their
wedding day?
How did we handle three
weddings in the family in
eight months?
What if I could explain my
feelings of quiet
desperation at times and
what to do about it?
How is it nice guys who do
the right thing finish first,
not last?
Why did I decide to live a
life with no regrets?
Who helped me see my
perfectionist streak? How
did I learn to deal with it
and control it?
What were my reflections
on our grandchildren when
they were born and as they
were growing up?
What was it like to be a
teenager in Chalmette,
Louisiana? How did king
cake parties play a part in
social life in the New
Orleans area in the 60s?
What was it like to ask a
pretty girl to dance at one
of those parties?
Why do I work?
What did I teach my kids
(Continued on page 8)
Page 6
Client Connection
Why I Write (continued)
News and Commentary: Antarctic Ice
Is Expanding (cont.)
based on computer models. So, where
was the computer model to predict this
expansion of the ice in Antarctica?
I’m afraid, if in fact, that model ever
existed, the scientist lost his grant from
the government. It didn’t fit the global
warming narrative. Left wing socialists
would rather believe some made-up
computer model to fit their thinking than
to accept the hard data collected from
satellites by NASA.
The only real reason we’re even talking
about global warming because the left
won’t accept the facts and needs this
hoax to expand their agenda of
expanding government worldwide and
raising taxes. Certainly not because real
data supports it.
A key ingredient of the whole global
warming movement is to blame you and
me, the average citizen, for the problem.
Actually, that is the main point, if you
haven’t figured it out by now.
Haven’t you heard it over and over
again? We use more than our share of
coal. We use more than our share of
gasoline. We drive cars that a bigger
than they should be. We live in a house
that’s too big. It’s all our fault.
The reason it’s our fault is so the liberal
politicians and bureaucrats can say,
“See, you people cannot be trusted to
live your lives in a responsible way. You
need to have us regulate your life so we
can save the planet.” This is how it’s
setup.
It’s perfectly crafted for the low-
information voter types, the persons who
don’t think their lives have much
meaning. They seek meaning, and
therefore, think to themselves, “How
much more meaning can you have than
to save the planet.” So, they willingly
sign up to save the planet. They eagerly
accept the blame.
(Continued from page 1)
(Continued on page 8)

7. More Time Well Wasted: Aggieland
That’s right, my friends. An LSU graduate
and dyed-in-the-wool Fighting Tiger fan in
College Station, Texas. It’s affectionately
known as Aggieland by many. Let’s face
it, though, why would I go to College
Station?
Well, my youngest daughter Laura and
son-in-law Greg were planning to be
there for a few days. Those of you who
know Laura will agree she is beautiful,
strong, and smart. She was able to get
back to Texas along with Greg because
he had business to attend to on the
Texas A&M campus with US Club Soccer.
Laura was able to work remotely with her
clients at Blackbaud, so the trip worked
out for everyone.
Nancy would have been there, too, but
she had already committed to a retreat
that weekend and could not go. Let me
tell you. It’s a long and winding route
from Texarkana to College Station.
I was thinking about putting our tax
information together for the CPA that
weekend. Well… I don’t get a chance to
see Laura and Greg every week. So the
taxes could wait.
After arriving late on Friday night, I was
able to spend a few minutes with Laura
just to say hello and talk about the next
day.
After a hearty breakfast Saturday
morning at the Hilton, we headed out to
the George Bush Presidential Library. We
spent most of the morning and the noon
Page 7
May 2016
hour touring the library. There was a lot to
see. You could get a real feel for the Bush
family and their devotion to family values.
Next up was a baseball game at Blue Bell
Park. Fresno State was playing Texas A&M.
The weather was warm and sunny and we
got to see a good, close game. The Aggies
were behind most of the game, but
managed to tie it up in the ninth inning and
then win it in the 10th on a walk-off double
by a score of 4-3.
Greg had to work with the coaches
training, but Laura, a Vanderbilt graduate,
and I are big college baseball fans. This
was the best game of the weekend. We hit
it just right.
We walked over to the coaches training
after the game. It was very professionally
done, with three top coaching trainers from
Spain. We met with Greg and his
associates for dinner at The Republic. If
you are looking for good seafood and
steaks, it’s is a good place to eat.
On Sunday morning, we went to mass at
St. Mary’s Catholic Church on the Texas
A&M campus. We then had lunch at Blue
Baker. It is a good place to grab something
light for breakfast or lunch.
Laura and I didn’t see the outdoor area of
the Bush Presidential Library on Saturday,
so we decided to go back. It was a
beautiful day. We saw the outdoor exhibit
of the Berlin Wall falling, the presidential
pond and rose garden, and the Bush family
gravesite, where the George and Barbara
Bush will be buried. Their daughter Robin,
who died of leukemia at age three, was
moved to the site in 2000.
We then got some photos with the
Bluebonnets along the road to the library.
They were in full bloom. We stopped at
Freddie's Frozen Yogurt for a treat and then
back to the hotel. We spent some time
near the pool, talking, reading, and, in my
case, a power nap to recharge my
batteries.
You know it had been months since I had
seen a movie. We decided to grab some
dinner at Jason’s Deli and took in a movie
that evening. After looking over the options,
“London Has Fallen” looked like a good
choice. It turned out to be a movie with
almost non-stop action and a theme of
patriotism. It was a good movie. I’m glad
we went.
Well, without a doubt, this was weekend to
remember. It was a chance to spend quite
a bit of time with my daughter Laura and
some time with my son-in-law Greg. College
Station, Texas is much closer than
Charleston, South Carolina. We have to go
for those opportunities to be together when
they present themselves.
I could have spent the weekend getting our
income tax information together. I’m so
glad I didn’t. Time with family shouldn’t be
taken for granted.
I’m glad I wasted the weekend in
Aggieland. It was, without a doubt, time
well wasted.
Laura and I at Blue Bell Park, Greg and Laura, and Laura in front a section of the Berlin Wall at the Bush Museum

8. liberalism is every problem is
caused by us, the everyday
citizen. Not them. Not the
legislators. Not the leaders. Not
the central planners. Oh, no. Not
them. They’re the saviors.
You and I are the problem
because we can’t live a
responsible life. We drive cars
that are too big. We use too
much air-conditioning in the
summer. We keep our homes too
warm in the winter. We drink
more than 16 ounces of soda.
We eat beef. You name it.
We don’t know what we’re doing,
right?
They are now offered penance
for these offenses against the
planet. This penance comes in
various forms. Support
Democrat politicians. Support
larger government. Support
higher taxes. Drive a little tiny
car no one really wants to
drive.
In other words, just do what
government says is right and
you will be forgiven for all the
damage you’ve done to the
planet.
A fundamental principle of
(Continued from page 6)
Page 8
May 2016
We need someone to regulate all
of this, according to liberals.
That’s a key component to the
liberal agenda. Global warming is
our fault. We can’t be trusted.
As I said earlier, the only reason
the concept of global warming
exists is because there are
models that say there will be
climate warming 10, 50, or 100
years from now. Not next year.
Not next month. They’re just
models. There’s no evidence.
I repeat. If the models are so
reliable, why didn’t the models
predict the expanding ice in
Antarctica?
4601 Woodstock Ln
Texarkana, TX 75503
Phone: 903-832-5819
Fax: 903-831-5730
E-mail: ask@hemard.com
Web: www.hemard.com
Mission and Purpose
To provide systems for
effective management of
natural resource
companies. This is done
with a complete system of
implementation,
management, and security
of these systems.
Excellence is accomplished
by using the best of breed
technology, hands-on
training, and user-friendly
support.
Who We Serve
Our clients include wood
dealerships, consulting
forestry firms, chip mills,
sawmills, timber investment
management organizations,
and oil field service
companies.
Primary Offerings
Forest Products Accounting
FPA Oilfield Accounting
Network Protection and
Management
Backup and Business
Continuity
FPA Supplemental Training
FPA Failover Service
Windows 10
Not yet…. Stand by for more
information.
News And Commentary: Antarctic Ice Is Expanding (continued)
The Automatic Customer by
John Warrillow
We all know the value of
keeping an existing customer
versus the cost of finding new
customers. We also know how
valuable a repeat customer is.
Doing business with someone
you know and trust is
valuable, indeed.
The Automatic Customer takes
the relationship to the next level.
John Warrillow explains how you
can take almost any business and
offer your customers or clients
services on a subscription basis.
These days, just about anything
you need may be purchased
through a subscription. Subscrip-
tions offer convenience and pro-
active services. Subscriptions
like Amazon Prime, Netflix, and
Dollar Shave Club are more
recent subscription services.
How could these ideas be used
in the timber business? Well,
what if you offered landowners
land and timber management for
a set fee per month? It certainly
has potential.
about trusting their instincts?
What were my ideas on suicide
after someone, who appeared
to have it all, took his own life?
These ideas were explored in
the many articles I’ve written
since 2009.
At a time when most anything
you see on TV, the Internet, and
in the news has to do with
people and things, I hope to go
beyond that. I’d like to discuss
ideas, too.
I share these ideas with my
clients and my readers. I write
(Continued from page 6) them for myself and my family.
I’ll continue to write about many
more ideas.
I may even tap into your
emotions…. Not on purpose, of
course. You’ll find I often take a
tough stance in favor of
achievement and why it’s worth
the effort to excel.
On the other hand, I attack
laziness, bad habits, ignorance,
and excuses. Some find it
offensive because it hits too
close to home.
You’re free to agree or disagree.
Accept or discard. Like or dislike.
My son Brandon says the
personal part of Client
Connection is the Hemard family
chronicle. You know, preserved
for prosperity. Maybe.
It’s a blessing to have someone
out there actually read your
words. I’m humbled when
someone writes a note or an e-
mail to me in response to
something I wrote. I keep these
responses in a binder. They’re a
source of motivation to keep
writing.
I hope you will continue to read
and comment on Client
Connection. I want you to always
know how much I appreciate you.
That’s why I write.