Communication

1. COMMUNICATION

2. Essentials of communication
 The sender & the receiver use the same
language & express the ideas in commonly
understood words, with brevity &
completeness.
 Avoid technical words & abbreviations that are
not in use.
 There should be clarity in the expression of
ideas. The sender clearly states what, why, how,
when, who, where etc. of any specific event.
 Pay attention to the non verbal messages
accompanying the verbal messages. Non verbal
messages are much closer to the truth than
verbal messages.

3. Cont…
 One should be aware of both relevance & timing
when communicating with others.
Eg: A client who is in physical & mental agony may
not listen to the explanations of the nurse.
 There should be adjustability & adaptability.
Spoken messages need to be altered according
to the behavior pattern of the receiver which
may change hour by hour or day by day.
 The sender should have a thorough knowledge
of the subject being discussed & the information
that is given by her should be accurate in order
to create confidence in others.
 To be really helpful, a nurse continuously
develops her skills of effective communication-
by listening, problem solving & self disclosure.

4. Cont…
 To be a good listener means:
 Face the person who talks.
 Maintain good eye contact.
 Maintain a natural, well-relaxed posture that
indicates your interest.
Eg: Leaning forward towards the other. If the
listener repeatedly looks at the watch, it
indicates that she is neither interested in the talk
nor relaxed.
 Getting & giving feedback is essential for
effective communication.

5. Barriers of communication
A message may be distorted by the following:
 Emotional factors such as
 Fear
 Suspicion
 Jealousy
 Anger
 Anxiety
 Resentment
 Antagonism
 Prejudices
 Lack of interest
 Lack of listening.

6. Cont…
 Physical factors such as
 Fatigue
 Illness
 Speech defects
 Deafness
 Pain.
 Intellectual factors such as
 Low IQ
 Lack of knowledge
 Misinterpretation of words.

7. Cont…
 Social factors such as
 Differences in culture
 Language
 Professional status
 Socioeconomic status
 Environmental factors such as
 Noise
 Lack of privacy
 Uncomfortable accommodation

8. Cont…
Communication may be blocked by the
following:
 Changing the subject
 Lack of listening
 Inappropriate use of knowledge
 Jumping into conclusions
 False & inappropriate reassurance
 Stating ones own opinions & ideas.