1. “Let’s Keep T
alking...”
Communication Assures Success
Presented by
Dr. Wm. (Chip) Valutis

2. A healthy family with strong values may be the
greatest resource a business can have.

3. Why Is Communication So Hard?!
• Get lazy with the ones we
love
• Fearful of hurting those
closest to us
• History, Ghosts and Filters
• Multiple roles
• High level of emotional
baggage

4. •Stuffing
•Kitchen Sink
•Forever Young (old old)
•Assumptions/Inferences
•Undiscussables: Secrets/Taboos
•Slam Dunks
Common Mistakes in Family Communications

5. Important Distinctions
Understanding Vs Agreement
Empathy Vs.Sympathy
Listening Vs Hearing

6. How to Improve Communications
• Clarify what was meant and/or heard
• Avoid the “but”
• Ask three questions before responding
• T
ake responsibility
• Limit stories, examples and long introductions
• Create expectations and standards
• Make it a priority (ability Vs. discipline)

7. 7
Assumptions about
the way the world &
business operate.
Shared Values
Goals
Text
Text
Text
The families that succeed together
build on their common foundations

8. 8
New Frame of Reference
Pathology Vs.
• Focus on what’s wrong
•Negative
•Accusatory
•Illness Mentality
Static Change Vs.
•Sporadic
•Volatile
•Inconsistent
•On-Off
Vision
•What we want to change
•Positive
•Helpful
•Futuristic and growth
Organic Change
• A process
•Continual
•Plant, water, weed, grow

9. 9
Evaluative Environment Vs.
• Right-Wrong
•Pass-Fail
•Only as good as last test
•Fish bowl
Other Oriented Vs.
•Watch Others
•Change Others
•Criticize Others
•Focus on your family
Learning Environment
•Developmental
•Continual Improvement
•A’s, B’s, C’s, D’s & F’s
•Learn from Failure
Self Oriented
•Watch Self
•Change Self
•Critique Self
•Focus on Self
New Frame of Reference

10. Hearandunderstandme
Evenifyoudisagree,don’tmakemewrong
Acknowledgethegoodinme
Remembertolookformypositiveintentions
Tellmethetruthwithcompassion

11. Valutis Consulting, Inc. is a full service management consultant firm.
Our approach is to investigate and understand organizational issues,
customize realistic solutions and design practical strategies to move
clients toward their specific business and personal goals. Our mission
is to help our clients unlock the potential of their organization and it’s
people.
Please feel free to contact us with any questions or to schedule an
appointment to discuss your organization’s needs and how we can
help. (716) 634-2553 chip@valutisconsulting.com
www.valutisconsulting.com - website
http://the4thquarterman.com - blog