The document discusses McDonald's partnership program with USA Today to promote newspaper sales at McDonald's locations. Some key details:
- McDonald's would receive newspaper racks, displays, and signage at no cost and only pay for newspapers sold. 20 cents from each sale would be donated to Ronald McDonald House Charities (RMHC).
- The program aims to improve the customer experience and increase charitable donations to RMHC. Participating locations have raised over $1 million annually for RMHC.
- Data shows contributions and newspaper sales are decreasing at many locations. McDonald's plans to re-evaluate and simplify the program by providing new displays and sending monthly email reminders instead of bills.
- McDonald's encourages all
McDonalds and USA TODAY Partnership Program Summary
1. McDonalds and USA TODAY
Partnership Program
Today’s Program For More Successful Tomorrows
February 19, 2013
2. WHY USA TODAY?
#1 in total daily print circulation in the U.S.
Leader in single-copy newsstand volume, selling more than
425,000 copies per day
3.1 million total readers
We give back to our communities
Donation of 20¢
per copy to RMHC
3. WHY USA TODAY?
More USA TODAY readers choose McDonald’s than any other chain
Audience (000)
Source: GfK MRI Spring 2012- Visited Restaurants Visited in Past 6 Months
4. WHERE WE ARE…
More than $181,902.60 raised locally since 2002
More than 97 locations currently participating out of 146
deliverable locations
More than $1 million contributed annually to
Ronal McDonald House Charities
5. WHAT WE HAVE SEEN…
Contributions are decreasing
P.O.S is taken down within days of placement
Displays are being removed from front counters
Racks are being picked up due to low sales
6. WHAT WE ARE DOING…
Re-evaluating our program and simplifying
operations and billing
New displays have been developed to
promote awareness of the charity and to
move newspapers off the front counter
placement
No more billing - simply a monthly email
reminder
7. SUPPORT THE PLAN TO WIN
Offer customers the convenience of purchasing their
newspaper and other products all in one stop
Improve service levels by making newspaper buying a part of the total
experience
Enhance the single diner experience
Provide increased funding for RMHC
8. PROGRAM COMPONENTS
No cost for display & signage
Monday – Friday delivery
(Friday newspaper serves as the weekend
edition and will remain on sale through
Sunday)
Pay for newspapers sold only
0¢ per copy on each sold newspaper
2
goes to RMHC, with 75% of funds staying
local
1.21 MM in cause related advertising
$
annually
9. BRING USA TODAY INSIDE
Vending machines are not convenient for customers
Maintain an aesthetically pleasing exterior free of vending machines
Increase charitable contributions to RMHC with no risk to you
Create consistency throughout the brand
All McOpCo restaurants are part of the inside program and have removed
all vending machines
10. HERE’S HOW IT WORKS
Create timeline to determine rollout schedule and completion of details –
convert existing stores by April 1st
Displays and signage delivered to each restaurant
Monthly payment to USA TODAY based on sales rang through the
restaurant register system
Emailed reminder to your back office staff at the end of each month
requesting payment for all USA TODAY sales
No contract or commitment required
11. RING UP USA TODAY
USA TODAY is Menu Item # 8072
Priced @ $1.00
Located on the GIFT MENU SCREEN
13. CHARITY PAYOUT
Charity
Total Sale Rate Total Grand Total
April 2002
5 + Rack
113 deliverable stores $150.00 $150.00 $16,950.00
Sales
2011 110 racks $21,437.50
2012 84 racks $17,256.25
January 2013
146 deliverable stores 3 $0.20 $152.40 $22,250.40
Source: * 2012 sales analysis of active McDonald’s stores on current program
14. THANK YOU
Mary Ramatowski
(314) 991-9407
mramatowski@usatoday.com
31. Ways to Engage Through Social Media
@GoodMorningSTL
GoodMorningSTL.com
32. Social Campaign
Objectives
1 – Get people engaged
2 – Aggregate chatter to a single platform
3 – Reach out to consumers in digital space
4 – Make online interactions a reality
33. Social Campaign
Objectives
1 – Get people engaged
2 – Aggregate chatter to a single platform
3 – Reach out to consumers in digital space
4 – Make online interactions a reality
34. Social Campaign
Objectives
1 – Get people engaged
2 – Aggregate chatter to a single platform
3 – Reach out to consumers in digital space
4 – Make online interactions a reality
35. Social Campaign
Objectives
1 – Get people engaged
2 – Aggregate chatter to a single platform
3 – Reach out to consumers in digital space
4 – Make online interactions a reality
36. 5 BOGs
5 Business Cards
Outer Envelope with Seal John Doe
555 St. Louis Ave.
St. Louis, MO 63108
Greeting Card
Copy: There are only two types of people
in the world: those who are having a good
morning, and those who are about to.
Good morning, from your friends at
McDonald's.The best morning are enjoyed
5 with others. Share your good morning.
Ronald Smile on a Stick
37. Business Cards
Greeting Card (10)
John Doe Copy: There are only two types of people
555 St. Louis Ave. in the world: those who are having a good
St. Louis, MO 63108 morning, and those who are about to.
Good morning, from your friends at
McDonald's. The best morning are
Bag to Hold Breakfast enjoyed with others. Share your good
morning.
Items & “Good Morning”
Kit (10) envelope
Ronald Smile on a Stick
(100)
46. Building Restaurant Capacity
YTD Results: January 2013
Primary Measures Region YTD St. Louis Target
YTD
GC’s - Breakfast +2 +8 +10
GC’s - Lunch +1 -2 +10
GC’s – Dinner -1 -1 +10
CSO – decrease
35.6% 35.6% <33%
by 5%
FAST – 70% 67.1% 65.3% 70%
47. PEAK 2nd Side Usage
Healthy Healthy
Usage % Usage %
2nd Side Usage Usage % Usage %
Region St. Louis
Region St. Louis
Breakfast 86% 60% 71% 40%
Lunch 89% 70% 82% 59%
Dinner 81% 57% 68% 40%
For the month of Jan 2013
48.
49. Building Restaurant Capacity
Co-Op Initiatives:
Friday Car Count Champions
Breakfast & Lunch
Top 15 restaurants over ‘12 win!
Report Top 30(ish) weekly
Breakfast & Lunch February 8- March 29
Product Incentives
Top 10 UPTs sold win $$
Report Top 25 weekly
McWraps April 1- May 19
Egg White Delight April 29- June 9
51. 4th Day Part As Of: 1/31/13
% on 24/7 % on 24+ % +/- overnight day part
Heartland 43% 54% +1.8%
Mid-Kansas 68% 73% +3.3%
ILIAMO 56% 56% +14.3%
HOA 41% 55% +1.6%
Ne-Kan 40% 55% -9.4%
Mid-Missouri 45% 55% +6.2%
St. Louis 40% 54% +2.8%
Ozarks 38% 45% +4.5%
Joplin 29% 42% +0.1%
High Plains 0% 14% -5.8%
52. 4th Day Part
" “Menu After Midnight”
– Goal is to have a standard (reduced) menu for overnight
– Improve Operations and Cash Flow
– Overnight complaints are three times worse than other day
parts
– Tests are underway across the country
– Final decision expected no later than 4/1/13
" Incentive is currently under review!
53. FoodofOver Base FOBthe road to 3.5%
As 1/31/13 YTD – % B(W) vs. target
U.S. 3.8% N/A
Central Division 4.0% N/A
Heartland Region 3.9% (0.4%)
HOA 3.4% 0.1%
Joplin 3.3% 0.2%
Ne-Kan 3.4% 0.1%
High Plains 3.6% (0.1%)
Mid-Missouri 3.9% (0.4%)
St. Louis 4.1% (0.6%)
Mid-Kansas 4.1% (0.6%)
Ozarks 4.2% (0.7%)
ILIAMO 4.4% (0.9%)
54. LMS Profit Modules
" LMS Profit Modules available on Heartland
website – Click “Profit”, then “Tools”
" This month, we’ll highlight People Manager
modules
– Projecting Transactions and Labor
– Generating and Balancing the Schedule
– Analyzing and Controlling Labor
– Made for You Operating System Diagnostic Tool
55. Cash Flow Performance- StL
December 2012 YTD
US Central Heartland St. Louis
Division Region Co-op
Cash Flow at $342k $338k $324k $282k
12/31/11
Sales Based +$56k +$60k +$70k +$42k
Food & Paper ($33k) ($29k) ($28k) ($32k)
Total Labor ($10k) ($11k) ($7k) $0
All Other ($7k) ($6k) $0 +$11k
Net change YTD CF +$6k +$13k +$34k +$20k
Cash Flow at $349k $352k $359k $302k
12/31/12
56. People Pillar
Mickey Avery
St. Louis Coop
Keeping our customers and our people at the center of everything we do!
57. People Results – Jan 2013
Crew Staffing Target = 51
Keeping our customers and our people at the center of everything we do!
58. People Results – Jan 2013
Keeping our customers and our people at the center of everything we do!
59. People Results – Jan 2013
Day-Part Staffing: 8-9am; Target=100%
Keeping our customers and our people at the center of everything we do!
60. People Results – Jan 2013
Day-Part Staffing: 12-1pm Target=100%
Keeping our customers and our people at the center of everything we do!
61. People Results – Jan 2013
Day-Part Staffing: 5-6pm Target=100%
Keeping our customers and our people at the center of everything we do!
62. PEAK STAFFING – Jan 2013
% of Rest % of Rest
Peak Hr. Staffing VLH Staffed VLH Staffed
Heartland Heartland St. Louis St. Louis
1 Hr. 1 Hr.
Breakfast -.10 63.9% -.30 56.4%
Lunch .40 55.1% -.80 48.7%
Dinner .30 80% .10 79%
VLH- Breakfast 7-10 % Staffed- Breakfast 8-9
Lunch 11-2 Lunch 12-1
Dinner 5-7 Dinner 5-6
Keeping our customers and our people at the center of everything we do!
63. People Results – Jan 2013
Commitment to RDM ‘Sustain It’ Target =80%
Keeping our customers and our people at the center of everything we do!
64. RDM STL COOP
Keeping our customers and our people at the center of everything we do!
65. Q1 People Focus
All Day-parts Fully Staffed:
• ommitment of +2 Staffing at each Peak
C
• eople Department Managers Attend Regional
P
Monthly Webinars
(Feb 26, Mar 26, Apr 30)
Commit to RDM:
• articipation in RDM Learning Sessions
P
• rioritize LMS Modules
P
• ubscribe to theour people at the center of everything we do! Report
S Keeping our customers and New Learner History
66. Staffing Tool
Keeping our customers and our people at the center of everything we do!
67. People Pillar
Questions?
Keeping our customers and our people at the center of everything we do!
68.
69.
70.
71.
72.
73.
74. The categories gaining the most share of Total Day traffic long-term include C-Stores and
Mexican. The Hamburger category’s share down from 2007/2008.
Total Dayparts Pt.
St. Louis MO 2YE 2YE 2YE Change
Share of QSR Traffic Sep'08 Sep'10 Sep'12 '12 vs. '08
Categories
Convenience Stores 8.8 9.6 9.8 +1.0
Mexican 5.2 5.8 6.2 +1.0
Sub Shops 5.1 5.6 5.6 +0.5
Other Sandwich 2.6 2.6 3.1 +0.5
Bakery Sandwich 3.3 3.5 3.7 +0.4
Gourmet Coffee/Tea 4.0 3.8 4.0 NC
Deli 1.0 1.1 1.0 NC
Dept./Variety/Discount Stores 1.5 1.6 1.4 -0.1
Varied Menu/Uncl. 0.9 0.8 0.7 -0.2
Food/Drug Stores 5.3 5.1 5.0 -0.3
Chicken 3.1 2.9 2.8 -0.3
Asian 2.5 2.4 2.2 -0.3
Hamburger 35.8 35.5 35.4 -0.4
Recreation 2.1 1.9 1.7 -0.4
Pizza 10.5 10.1 10.0 -0.5
Frozen Sweets 4.0 3.4 3.3 -0.7
Proprietary and Confidential
Source: The NPD Group / CREST® Local Market
75. Although still small, QuikTrip’s share is up most over the longer term.
McDonald’s and Wendy’s also gained (the same amount).
Total Dayparts Pt.
St. Louis MO 2YE 2YE 2YE Change
Share of QSR Traffic Sep'08 Sep'10 Sep'12 '12 vs. '08
Chains
QuikTrip 2.8 2.8 4.0 +1.2
McDonald's 16.1 16.7 17.0 +0.9
Wendy's 0.8 1.2 1.7 +0.9
Subway 3.1 3.4 3.6 +0.5
Taco Bell 4.4 4.5 4.8 +0.4
Panera Bread 3.3 3.5 3.7 +0.4
Steak 'N Shake 2.0 2.1 2.3 +0.3
Domino's 1.4 1.3 1.5 +0.1
Arby's 1.3 1.3 1.4 +0.1
Walmart 1.2 1.3 1.1 -0.1
Papa John's 0.9 0.8 0.8 -0.1
Pizza Hut 1.7 1.5 1.5 -0.2
KFC 1.4 1.3 1.2 -0.2
Hardee's 2.9 2.8 2.6 -0.3
Continued on next page
Proprietary and Confidential
Source: The NPD Group / CREST® Local Market
76. While McDonald’s share of Morning Meal increased, share of Rest of Day held
steady.
McDonald's Share of QSR Traffic by Consumer-Perceived Daypart
St. Louis, MO
Proprietary and Confidential
Source: The NPD Group / CREST® Local Market
77. Increases in shares of Lunch and PM Snacks offset a loss in share of Supper
visits.
McDonald's Share of QSR Traffic by Consumer-Perceived Daypart
St. Louis, MO
Annually (from 2011 to 2012):
Lunch share fell -0.3 pts
Supper and PM Snacks share also dropped*
*Supper and PM Snacks trends based on low samples, use with caution
Proprietary and Confidential
Source: The NPD Group / CREST® Local Market
78. McDonald’s dominates most product categories in St. Louis with the exception of salads
(Panera leads), desserts (Dairy Queen), and specialty coffee (Starbucks).
McDonald's and (Next) Largest Servings Shareholder for each Product Category
St. Louis, MO
Next/Top
Competitor
Panera Bread
Burger King
KFC
Panera Bread
Steak 'N Shake
Dairy Queen
Starbucks
Starbucks
Starbucks
Starbucks
Two Years Ending September 2012
Proprietary and Confidential
Source: The NPD Group / CREST® Local Market
79. McDonald’s holds the highest share of Rest of Day traffic in St. Louis. The level is slightly above average.
Taco Bell ranks second with a share level that is also above average while #3 Subway’s share is slightly
below the norm. Many of the other top chains over-index.
Share of QSR Rest of Day Traffic – Chains
Two Years Ending September 2012
Only chains with >=1% share are shown.
Proprietary and Confidential
Source: The NPD Group / CREST® Local Market
80. McDonald’s shares of both Morning Meal and Rest of Day traffic are slightly
above average.
McDonald's Share of QSR Traffic by Consumer-Perceived Daypart
Index to Index to
Top 49 DMAs Top 49 DMAs
= 116 = 113
Two Years Ending September 2012
Proprietary and Confidential
Source: The NPD Group / CREST® Local Market
92. !2/12/2012 Vs. 12/14/2011
Sales +$1,462 or
+21.9%
GC +$199 or 14.8%
Units Sales GM
Fries +114 +$235 +$192
A la Carte Sandwiches* +701 +$1,171 +$644
ROD EVM -47 -$124 -$93
CSD/Tea +83 +$90 +$70
Reg Menu +570 +$1,338 +$728
Total Day +656 +$1,471 +$848
Source: Market Analytics, PMIX003, SL-SD001 *A la carte includes Reg Menu Multi
93. 12/13/2012 Vs. 12/15/2011
Breakfast Sales +$53 or 3.2%
Breakfast GC +18 or 4.1%
Units Sales GM
Hash Browns +9 +$9 +$7
Bkfst A la Carte +59 +$85 +$60
Sandwiches*
Hot Beverage +5 +$14 -$18
Breakfast Meals -9 -$16 -$12
Morning Food +21 +$75 +$53
Source: Market Analytics, PMIX003, DYPT006 *A la carte includes Bkfst Multi
109. Units per Week GM Per Week
40 Pc McNugget A la Carte 32.4 $206.74
40 Pc McNugget Meal 12.4 $118.30
Total 44.8 $325.03
110.
111.
112. Fish McBites Daily Units
120
+300%
100
Average Daily Units Sold
80
60
Snack
Regular
40
Shareable
20
0
Source: Market Analytics, PMIX-D005a, all stores
113. Daily Pre Trial Trial
Snack Regular Shareable Snack Regular Shareable
STL total units 12 12 3 89 15 4
Region total units 12 11 4 89 15 5
STL A la carte units 12 9 3 88 10 3
Reg A la carte units 11 8 3 88 10 4
STL UPT 9.8 9.5 2.8 66.7 10.9 3.0
Region UPT 9.1 8.9 2.8 64.9 10.8 3.3
Source: Market Analytics, PMIX-D005a, all stores
114.
115. Daily Redemption
$2.99 6 Pc McNuggets 5
BOGO Filet O Fish 10 promo
BOGO Large CSD/Tea 13 promo
$3.99 Big Breakfast w/Hotcakes 5
BOGO Egg McMuffin 5 promo
BOGO McCafe 2 Promo
BOGO Premium Roast Coffee 5 Promo
BOGO Large Sandwich 10 Promo (excludes Filet O Fish)
Large Sandwich includes: Dbl Cheeseburger, Big Mac, QPC, McRib, Pemium Chicken Grilled & Crispy, Southern Style
Chicken, Dbl Qtr Cheese, Daily Double, Angus Third Pounders (all)
PMIX-0012, ½-1/13/2013, 1/14-2/1/2013
123. Item (a la carte and meal) Weekly UPT
Sausage Burrito 71.8
Sausage Biscuit 45.1
Sausage McMuffin 34.9
Egg McMcMuffin 33.6
Sausage McMuffin with Egg 27.7
BEC Biscuit 21.4
Sausage Egg Biscuit 14.1
Sausage McGriddles 11.5
Source: Market Analytics, PMIX-W005a, Feb. 1-Feb. 7, 2013
124. Average Weekly Units Sold
0
50
100
150
200
250
300
350
400
1/10/13
1/11/13
1/12/13
1/13/13
1/14/13
1/15/13
1/16/13
1/17/13
1/18/13
1/19/13
1/20/13
1/21/13
Single a la cate
1/22/13
1/23/13
1/24/13
2 for $3 multi 1/25/13
1/26/13
1/27/13
Steak and Egg Burrito Units Sold
meal
1/28/13
1/29/13
1/30/13
1/31/13
2/1/13
2/2/13
2/3/13
2/4/13
2/5/13
2/6/13
2/7/13
125. Total Burrito UPT Movement
139.0
119.0
99.0
Units per 1,000 Total Day Transactions
79.0
59.0
39.0
19.0
-1.0
10/10
10/17
10/24
10/31
11/7
11/14
11/21
11/28
12/5
12/12
12/19
12/26
1/2
1/9
1/16
1/23
1/30
2/6
Sausage Burrito Steak Burrito
Source: PMIX-W005a, all stores selling, includes total of all burritos sold in meals, multi units or individually
134. Coffee UPT
Current Year vs.Previous Year
140.0
Units Per 1,000 Total Day Transactions
130.0
120.0
110.0
100.0
Current Year
90.0 Previous Year
$1 Any
$1 Any Size
80.0
Size Coffee
Coffee Jan 2012
70.0
Nov 2012
60.0
Begins
8/9
8/16
8/23
8/30
9/6
9/13
9/20
9/27
10/4
10/11
10/18
10/25
11/1
11/8
11/15
11/22
11/29
12/6
12/13
12/20
12/27
1/3
1/10
1/17
1/24
1/31
2/7
8/3/12-1/24/13 vs. 8/5/11-1/26/12
Source: Market Analytics, Pmix-w005a, Stores Selling
135. Units per 1,000 Total Day Transactions
0.0
10.0
20.0
30.0
40.0
50.0
60.0
11/9/07
11/23/07
12/7/07
12/21/07
1/4/08
1/18/08
2/1/08
2/15/08
2/29/08
3/14/08
3/28/08
Source: Market Analytics, Pmix-W005a, Stores Selling
4/11/08
4/25/08
5/9/08
12 oz
5/23/08
6/6/08
By Size
Coffee UPT
6/20/08
16 oz
7/4/08
7/18/08
20 oz
8/1/08
8/15/08
8/29/08
9/12/08
9/26/08
10/10/08
10/24/08
Weekly 11/2/12-2/7/13 vs. 11/4/11-2/9/12
11/7/08
11/21/08
12/5/08
12/19/08
1/2/09
1/16/09
1/30/09
165. 2007 Beverage Tactics
April May June July August Sept
Evansville Sweet Tea All 32oz $1 $1 Tea
Tri-State $1 Tea All 32oz $1
166. 2008 Beverage Tactics
April May June July August Sept
Evansville All Sizes for $1
Tri-State 32oz $1 All $1 All Sizes for $1
167. Soft Drink / Iced Tea Results
May - August, 2008 vs PY – Average Week
Evansville Tri-State St. Louis Division
2007 Beverage Tactic All 32oz $1 42 for 89
2008 Beverage Tactic All / $1 42 for 99
TCs (Analytic) +10.2% +3.7% -2.4% +3.5%
UPTs +47 +58 -10 +46
Units +1,023 +738 -154 +613
Drink Sales +$482 +$777 +$77 +$515
Gross Profit +$119 +$475 -$57 +$329
Average Traditional Store / Analytic Comp
168. Gross Profit Change
May - August, 2008 vs PY – Average Week
Evansville Tri-State St. Louis Division
2007 Beverage Tactic All 32oz $1 42 for 89
2008 Beverage Tactic All / $1 42 for 99
TCs (Analytic) +10.2% +3.7% -2.4% +3.5%
Bkfst Food +$698 +$496 +$388 +$479
RM Food +$1,790 +$1,046 -$39 +$703
All Day +$42 +$379 -$208 +$287
Total +$2,530 +$1,921 +$129 +$1,469
Soft Drink / Tea +$119 +$475 -$57 +$329
Average Traditional Store / Analytic Comp
169. P&L Results
May - August, 2008 vs PY – Licensee Only
Evansville Tri-State St. Louis
2007 Beverage Tactic All 32oz $1 42 for 89
2008 Beverage Tactic All / $1 42 for 99
Sales +7.9% +7.3% +1.4%
F&P Cost +1.1% +0.4% +0.5%
Gross Profit +$33,258 +$32,904 +$3,406
Variable Profit +$7,461 +$11,631 -$1,435
Other Costs -$6,235 +$2,801 -$274
Cash Flow +$13,696 +$8,830 -$1,709
Variable Costs: Food & Paper, Total Labor, Ad & Promo, Rent & Service
FFS – Licensee Comp Restaurants
170. Summary
• In Evansville and Tri-State the move from Large for
$1 to Any Size for $1 helped contribute to:
– Additional customers
– Additional Soft Drink and Tea UPT, Units, Sales and
Profits
• In addition, after the conversion to Any Size for $1
Evansville and Tri-State saw:
– Additional Gross Profit
– Additional Cash Flow
171.
172.
173.
174. Wkly Product Sales to Breakeven % of Total Sales
$170 .4%
Weekly Guest Counts to Breakeven % of Total Guest Counts
33 .4%
196. Beverages
Free small McCafe or Hot Chocolate w/ purchase
Free Large Sweet Tea or Soft Drink w/ purchase
Rest of Day
BOGO QPC
Breakfast
BOGO Egg McMuffin
211. St. Louis 50pc McNuggets
Results
• September 7, 2010
• 62 ala carte 50pc per week
• 46 combos per week
• 108 total per week
• 43% in combo
• $789 GM per week