Conférence au salon E-commerce 2016

2. 2011 2013 2014
2016
2010 2012
WONDERBOX
FNAC
CIEL
BOULANGER
NUMERICABLE
WANIMO
MAISONS DU MONDE
SONY
VOYAGES SNCF
BOURSORAMA
PIERRE ET VACANCES
ALLTRICKS
2015
PSG
RENAULT
SLIP FRANÇAIS

3. MAKING eCOMMERCE CONVERSATIONAL AGAIN
Bonjour ! Comment puis-je vous
aider ?

4. LES MARQUES LAISSENT SOUVENT LEURS VISITEURS SE DÉBROUILLER SUR LEUR SITE,
MAIS LE CHEMIN N’EST PAS FACILE ET PEU PARVIENNENT À L’ACHAT…
2%

5. C’EST UN PANIER PERCÉ !
COMMENT AUGMENTER SES VENTES ?
EN AUGMENTANT SIMPLEMENT LE TRAFIC ?

6. C’EST SIMPLEMENT HUMAIN.
NOUS AVONS DES QUESTIONS.
NOUS AVONS DES DOUTES.
NOUS VOULONS DES RÉPONSES AUTHENTIQUES…

7. 3,2 Md internautes
2.9 Md utilisateurs du Messaging
2.0 Md utilisateurs des réseaux sociaux
0
1
2
3
4
2012 2014 2016E 2018E
NOUS ADORONS
LE MESSAGING

8. CONVERTISSEZ X10 !
CONNECTEZ VOS CLIENTS À DE VRAIS EXPERTS
TOUT LE TEMPS, EN TEMPS RÉEL, PAR MESSAGING.

9. THE CONVERSATIONAL COMMERCE PLATFORM
DÉTECTER LES MEILLEURES OPPORTUNITÉS DE CONTACT. LES ENGAGER PAR MESSAGING. LES CONNECTER AVEC LES MEILLEURS EXPERTS.

10. 1ST FULL STACK CONVERSATIONAL COMMERCE PLATFORM
ENGAGEMENT
ON DEMAND
TECHNOLOGY
SALES FORCE

11. ENERGY
SERVICES TRAVEL
TELCO
FINANCERETAIL INSURANCE
LUXE
CARS
+2500 MARQUES +40 PAYS - +500M€ GÉNÉRÉS
6 ANS - LONDON . DÜSSELDORF . MADRID . MILAN - 200 TALENTS - - FAST 50
Découvrir nos success stories

12. NOUS PRÉDISONS
les meilleures opportunités de
contact à partir de données
collectée & analysée en temps
réel liées aux actions, contexte,
valeur, profil et sentiment de vos
cibles. LIKELYTOSELF-SERVEWILLABANDON
high abandonment
probability, needs
help to convert
ENGAGE
INSPIRATION CHECKOUT FUNNEL

13. NOUS ENGAGEONS
ces contacts de manière proactive
quelle que soit leur provenance :
site web, application mobile,
réseaux sociaux, applications de
messaging par texte, voix & vidéo.
Type
something
Reply…
Hello ! How can I help
you? It seems you had
some troubles on the
checkout.
Yes, I don’t know what
happened, can you guide
me throught the process
please?
Engager un client bloqué sur votre
site pour résoudre son problème
x
@cooktoys Hello there, I have a
question regarding one of your blender.
Can you help me please?
@medina Hello Alvin:)
What type of blender do you
want ? We have a lot of
brands.
Engager un prospect en phase
d’inspiration sur les réseaux sociaux.x
Magimix 3000 MX
In stock
229$
I’m looking for something not
too expensive and kind of
small! If you have that
Hello! I see you’re looking for
a blender. What kind of
product do you need
exactly?
Back
Cook Toys
Active now
Engager un client par messaging et
conseiller le sur un produitx

14. 150+KPI Ŋ SALES Ŋ SATISFACTION Ŋ VOICE
PLATFO
RM
NOUS MESURONS
l’impact sur vos ventes, votre
satisfaction client et votre
productivité à l’aide de 150
indicateurs mesurés en temps réel.
Vous souhaitez en savoir plus ?

15. Nous vous accompagnons vers le succès
BENCHMARK SECTORIEL30 JOURS POUR SE LANCER UN SPÉCIALISTE DÉDIÉ

16. 60% 70% 10%
ACHATS SOIR ET WEEK-END OPPORTUNITÉS MANQUÉES CHIFFRE D’AFFAIRES MANQUÉ
Téléchargez l’étude complète

17. MARIE SAGARZAZUALICE LORENZ LOUISON GROUARD
Chief Members Happiness Experte ibbü Voyages Customer Success Manager

19. ANS
30-55
MEMBRES
20
LANGUES PARLÉES
4
Découvrir la vidéo GuestToGuest

20. Hola, busco un hogar
de París. ¿Por dónde
empiezo?
Hola, busco un hogar
de París. ¿Por dónde
empiezo?
Bla blabla blablabla
bla bla blabla bla bla
blablabla
ESPAGNOL
DÉTECTÉ
Français
Allemand
Anglais
Espagnol
ROOTING VERS LES AMBASSADEURS
SELON LA LANGUE PARLÉE

21. You're getting the hang of this!
You are now familiar with the various aspects
and features of live chat!
Status
Available to help :)‘‘ ‘‘
7 rewards unlocked
Statistics
Johan Gothim
13th / 1200 experts
Edit my profile
Omaha (US)
1344
pts
129
chats
85%
happy
ducts?
12:07
r :)
12:10
12:08
12:15
Where There S Smoke There S Flavor Smoking Foods On
Gas Grills
Kyle Sanchez 13mins ago
With all of the styling tool options available in today’s market,
it can be very confusing to choose the best curling iron for
your hair.
02
Mamie Vargas 5mins ago
#ressources
We’ve all heard how crucial it is to set intentions, goals and
targets. Powerful goals electrify us. Clear intentions energize
and pull us forward. See more
02
Animals official 8mins ago
We have a special feeling toward the other planets that circle
our sun. Maybe it’s all the science fiction stories about visiting
the moon, Mars and other planets. But we love to think about
those planets... See more
12
Juan Rodgers 2mins ago
See news (13)
What do you have in mind?
Experts Past conversationNewsfeed
PROFIL
LIVEFEED
GAMIFICATION
1
Visitor
Hi there… Does anyone know the quality of robot/mixers products?
12:07
Visitor
Thanks Florent. It looks like this might be what I’ve looking for :)
12:10
12:08Florent
Hello James, I sure can help you find a great robot :)
You should try this new Biduloos model.
12:15Florent
You’re welcome! Have a nice day!
All messages - 178S9JH
Type to chat…
! 01:23 01:23James D.
Hi there… Does anyone know the quality of robots / m…
! 01:17 03:45Jennifer
Thanks a lot Michael ! That’s…
Johan Gothim
13th / 1200 experts
Omaha (US)
Edit your profile
MisterJohan
Describe yourself here…
Omaha (US)
MisterJohan
JohanGothim
Wines, Cooking
CancelSave changes

22. SATISFACTION
+
PRÉSENCE
97%23/24H

23. COMMUNAUTÉ DE CLIENTS
2015
2016
En savoir plus sur ibbü

24. 20152013 2016
CHAT PRO CHAT COMMUNAUTAIRE IBBÜ

25. SATISFACTIONCA GÉNÉRÉ PAR IBBÜ
+500K
TAUX DE COUVERTURE
SOIR ET WEEK-END
90% 80%

26. 5 EXPERTS IBBÜ
TOUS PASSIONNÉS DE VOYAGES ET DE LA MARQUE MARMARA
Conseillers
Marmara

27. CampaignsDiscussion
Back to administration
Campaigns
Start your first campaign!
Let’s go, start your first campaign and
select the best freelances around the world.

28. CampaignsDiscussion
1200BALANCE
Campaigns Brand identity
Hello Bang&Olufsen
SECONDARY MEDIA LINK
Supported format: jpg, gif, png, 770x340 pixels
SKILLS
QUIZZ LINK
STARTING DATE
PRICE PER CONTACT (€)
WEBSITE
€4,000CREDITS
2,000 5,000
Type a short introduction text…
And type the description here…
Enter campaign title
Choose a top photo
CampaignsDiscussion
Back to administration
Campaigns
Publish
17/05/2016
2,8
cooktoys.com
cooking
Choose a top photo
SaveCancel
Large url (1170 x 440 pixels)cooking.png Change the top photo
Cooking enthusiast
Cooking or cookery is the art, technology and craft of preparing food for
consumption with the use of heat. Cooking techniques and ingredients
vary widely across the world, from grilling food over an open fire to using
electric stoves, to baking in various types of ovens, reflecting unique
environmental, economic, and cultural traditions and trends.
The ways or types of cooking also depend on the skill and type of
training an individual cook has. Cooking is done both by people in their
own dwellings and by professional cooks and chefs in restaurants and
other food establishments. Cooking can also occur through chemical
reactions without the presence of heat, most notably with ceviche, a
traditional South American dish where fish is cooked with the acids in
lemon or lime juice.
Publish

29. Cooking enthusiast 4 000 CREDITS LEFT
Starts in 5 days 2
CampaignsDiscussion
Back to administration
Campaigns
PENDING
En savoir plus sur ibbü

30. CampaignsDiscussion
Back to administration
Campaigns
Cooking enthusiast
REVENUE
PER CONTACT
0
SATISFACTION
100%
CONTACTS
0
in progress
REVENUE
€0
EXPERTISE cooking
CREDITS LEFT €10,589CREDITS LEFT
Can philosophy be a science? What does philosophy
operate with? It operates with categories, which can be
as wide and as interchangeable as one can only imagine.
Ordinary science operates with definitions, which are
quite limited in their field of research.
Philosophy is considered a science but it is difficult to say,
when one has to compare with an ordinary science, for
example biology, or chemistry. This is a question that turns
into a burning problem among the scientists and linguists
all over the world. Can philosophy be a science?
DESCRIPTION
CANDIDATES (2)
Angel Carpenter 5 days ago
Louis Curry 8 days ago
Application date €4,000Save
Save
Cooking or cookery is the art, technology and craft of preparing
food for consumption with the use of heat. Cooking techniques
and ingredients vary widely across the world, from grilling food
over an open fire to using electric stoves, to baking in various
types of ovens, reflecting unique environmental, economic, and
cultural traditions and trends.

31. CampaignsDiscussion
Back to administration
Campaigns
REVENUE
PER CONTACT
0
SATISFACTION
100%
CONTACTS
0
REVENUE
€0
in progress
CREDITS LEFT €10,589CREDITS LEFT
EXPERTS (1/3)
Louis Curry
CANDIDATES (1)
Angel Carpenter 5 days ago
Application date €4,000
EXPERTISE cooking
Can philosophy be a science? What does philosophy
operate with? It operates with categories, which can be
as wide and as interchangeable as one can only imagine.
Ordinary science operates with definitions, which are
quite limited in their field of research.
Philosophy is considered a science but it is difficult to say,
when one has to compare with an ordinary science, for
example biology, or chemistry. This is a question that turns
into a burning problem among the scientists and linguists
all over the world. Can philosophy be a science?
DESCRIPTION
Cooking enthusiast
Cooking or cookery is the art, technology and craft of preparing
food for consumption with the use of heat. Cooking techniques
and ingredients vary widely across the world, from grilling food
over an open fire to using electric stoves, to baking in various
types of ovens, reflecting unique environmental, economic, and
cultural traditions and trends.

32. Cooking enthusiast 3,600 CREDITS LEFT
€53,4781,25879%
1
CampaignsDiscussion
Back to administration
Campaigns
ONGOING

33. TOP-USERS DE LA MARQUETRIBBÜ SOURCING EXTERNE
3 LEVIERS DE SÉLECTION POUR TROUVER LES MEILLEURS EXPERTS

34. QUI SONT LES AMBASSADEURS ?
Télécharger le livre blanc ibbü

35. 5000
MEMBRES
32ANS
EN MOYENNE
LA COMMUNAUTÉ
86
CHATS PAR SEMAINE
170€
PAR SEMAINE
25%
HIGHT-TECH
14%
MODE
13% 11%
SPORT TOURISME
DOMAINES

36. Nous engageons les experts
sur les réseaux sociaux
x
Ils découvrent les
campagnes et candidatent
Nous certifions leur
expertise
Les experts répondent à
vos visiteurs
Ils suivent leur activité et
leurs revenus
x x x x

37. Louison Grouard
SATISFACTIONPAR SEMAINE
130€
PANIER MOYEN
1514€89%

38. RETROUVEZ-NOUS
STAND 2.2 D059
THE CONVERSATIONNAL COMMERCE PLATFORM