The presentation summarizes Textron Aviation's lead nurturing process for owners/operators. It discusses targeting the business/leisure hybrid market and profiling a sample hybrid customer. A timeline is presented outlining the multi-channel lead nurturing strategy using email, direct mail cards, virtual reality, events, and partnerships from January to December. Key metrics on connected, engaged, and charged leads are shown.
2. Meet the Team
Bob Schultz
VP of Marketing
Adam Mott
Business
Development
EJ Corporan
Product
Marketing
Service
Mike Haenggi
Propeller
Marketing
Sarah Gunnar Pieper Emmy Tyler
4. Positioning Statement
For owner/operator/users segment, Textron
Aviation is able to provide a unique and
personalized lead nurturing process in which leads
can continue to be connected, engaged and charged
by the business development team back in
Wichita.
6. Meet Hybrid Person
• Sarah Potempa
• 36 years old
• From Chicago, IL
• Mother of 2
• Celebrity hairstylist
• Business owner
• Product owner
7. Business
•High net worth clients
⚫Lea Michele
⚫Reese Witherspoon
•Travels for business
⚫LA, CHI, NY, International
• Product available through many channel
9. Timeline of Action
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Nov Dec
First
holiday
card
First
email
sent
Attend
Aviation
Event
Virtual
reality
send out
Oshkos
h BBQ
event
Football
game
event
Item
from
event
Textron
demo
flight
Send
aviator
glasses
Lead to
sales
team
10. “With rich profiles of your customers all in a
single place, create relevant conversations with
each of them, based on their individual
behaviors, preferences, and demographics, in
real time. You can generate segments of one…
at scale.”
11. Marketo
• Marketo is an easy tool
for email campaigns
• Functionality to
segment leads into
different profiles
• In-depth reporting of
impact and ROI of each
email sent
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
15. Email Campaign
• Inspiration came from
Chubbies email
• Sent out every Friday at
noon
• Emailed to ALL leads
• Sent through Marketo
• Promoting upcoming
events
• Aviation events
• Non-aviation events
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Nov Dec
16.
17. EAA Events
⚫200,000 members
⚫Invite 315 engaged leads
⚫“Community of aviation enthusiasts who promote
and support recreational flying.”
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Nov Dec
18.
19. • Virtual Reality (VR): utilize to stimulate a lead’s physical presence
in a TXTAV product
• Bringing the experience back home
• Outsource production of VR videos to SubVRsive
• Start up company by Miami grad
• Low-cost
• Portfolio includes: P&G, MTV, ShowTime, US Foods, Budweiser
Textron Aviation: where vision meets virtual reality
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Nov Dec
20. • To view VR use Google Cardboard Glasses
• Low cost, average $7
• Can be designed to an aviation feel
Textron Aviation: where vision meets virtual reality
21. Lead Experiences VR
Mail, Scan, Push
Mail customized Google Cardboard Glasses to
315 engaged leads
1.
Scan QR code on mobile device to activate
experience
Continually push new QR codes to leads
2.
3.
22. Card Campaign
• Top of mind
• Send to 315 engaged leads
• Invite to Oshkosh BBQ
23.
24. Oshkosh BBQ
• Attendance at Oshkosh: 590,000+ people
• Invite 315 engaged leads
• Catered by BeBoppin BBQ foodtruck
• Casual environment for families
⚫ Frisbee, cornhole, paper airplane contest
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Nov Dec
28. Visit to Wichita
11:00am Wichita Tour
12:00pm Lunch at Newport Grill
2:00pm Facility Tour
3:00pm View Citation M2 mockup
4:30pm Demo Citation M2
5:30pm Dinner with Rob Scholl & Scott Ernest
October 12, 2018