1. CURRICULUM VITAE OF PATRICIA KELLEY-DOWD
LOCATION:Coventry
MOBILE: 07933206079
EMAIL:tdowd93@gmail.com
SUMMARY
An experienced Support/MI/Data Analyst with excellent knowledge of Excel and other Microsoft applications, technical authoring
capabilityand reporting aptitude. Numerate, with good verbal and written communications skills and the abilityto learn new
software applications and technical environments quicklyand thoroughly. In mymost recent role, had sole responsibility for
developingdatabasestructuresandmanagementreportsfor senior managers,supervisors,finance, fee earners and funders. This
enabled the business to retain a maximum of legal aid funding following severe legal aid cuts and source more than a million
poundsof additionalfundingtoreplacefundinglostthroughlegalaid and local authoritycutbacks. I am looking for a role to extend
mydata analysis and problem solving skills and would like the opportunityto develop into a Business Intelligence role. I would
enjoythe opportunityto work with new datasets, more progressive analysis tools, more challenging mathematical algorithms and
the opportunityto be more involved in the interpretation and application of the information produced. As a data driven, though
empathic and goal driven person, I look for insights and solutions rather than problems and enjoysupporting clients, colleagues
and being a team member.
EMPLOYMENT
ICT MANAGER, COVENTRY LAW CENTRE, 1 OCT 2005 – 15 OCT 2016
Reportingto the Headof LegalPracticeandOperations,keyresponsibilitiesinclude:
 Data Analysis, and Administrationof CaseManagementSystem
 Documentingandupdatinginternaldatamodels,creatingtrainingmaterials,guidesandinstructionsforstaff
 Tenyears of experienceproducingmonthly,quarterly, annualandad hoc reportsfor funders,stakeholders,senior
management,financedepartment,team supervisorsandfee earners(Access, Crystal andAdvanced Excel) whichIthen
automatedintoa scheduledreportingsystem after movingto an SSRS environment
 Createda variety of ad hoc andscheduledreports to enablemanagers,finance,team leadersandfeeearnersto manage
KPIS beforeautomatingthereports in the form of dashboardsusingSSRS
 Analysing datato determine trendsto supportbids for externalfundingapplications,researchingtrendsandBI techniques
 Managingdocumentandform integration
 Workingwith Case Managementsuppliertomapandmodeldatainto newsystems andspecifyenhancementrequests
 Maintaining andupdateofwebsites
 Analysing of costsand procurementofICT equipmentandservices
 Generalsystem administrationofservers andPCs (outsourced asorganisationtrebledinsize)
 SupervisingAdmin andReceptionteamsbeforetransferringresponsibilityto a newAdministrationSupervisor role
 PerformingLegalAid billingbeforetransferringresponsibilityto a newCompanyAccountant
PREVIOUS EMPLOYMENT
 IT SeniorOfficer/Trainer(ECDL/Learndirect/Public Access),CoventryLibrary Service,Apr 1999 – Sept 2005
 IT Tutor(CLAIT PLUS/Advanced ECDL),Coventry Adult EducationService,Sept2002 – Aug 2005
 MaternalCareerBreak,Sept 1996 – Mar1999
 CustomerSupport,Information andTrainingManager (Worldleadingcellularplanningsoftware),MobileSystems
International,Aug 1993 – Sept 1996
 Database andNew TechnologiesConsultant,BIS InformationSystems, August 1990 – August 1993
 SeniorTrainer(SoftwareEngineering),WolverhamptonandCoventryITECs,Aug 1989 – Sept 1990
 Lecturer(CommunicationsandSoftwareEngineering),CoventryTechnicalCollege,Aug1987 – Aug 1989
 Trainer(Electronics,IT andProgramming),CoventryITEC,Aug 1985 – Aug 1987

2.  ElectronicsEngineer(TestDevelopment),GECTelecommunicationsLtd,Aug 1984 – Aug 1985
 ElectronicsandCommunicationsEngineeringApprentice,GECTelecommunicationsLtd,Aug 1980 – Aug 1984
RELEVANT SKILLS AND EXPERIENCE
DATABASE DESIGN AND MANAGEMENT REPORTING
 Having coordinatedtwochangesofcasemanagementsystem in mycurrentrole, I have workedextensively with
managers,staff and suppliersto ensurethat data is mappedandmigratedeffectively(ETL)andthat datamodelsare
accuratelyversioned.Ensuredthat datarequirementsanduserproceduresaredocumentedeffectivelyandthat training
materialsanduserguidesare clear,pragmatic andeasyto update.
 Supportmanagersandteam supervisors inspecifyingreportingrequirements.
 MaintainedaninhouseAccesscasemanagementbeforemovingtoa third party supplier.
 Write ScheduledReportsfrom ourcasemanagementsystem in MicrosoftReportBuilder3.0SSRS, linkingreportsto
supervisor andmanagerhomescreens.SomeuseofSQL to extract datafor reports from SQLServer Management
Studio.
 UsedOracle andDB2 in a researchprojecttoapplyknowledgebasedsystems techniquesinthedesign,refinement,
monitoring,tuning,impactanalysisandperformancepredictionofrelationaldatabases.
 Experiencedinusingstructuredsystem analysis and designmethodologiessuchasSSADM 4 andRAD and have a deep
understandingofthe corevalues of data designandam ableto conform toany requiredstandardof representation.
EXCEL AND MODELLING
 ExcellentknowledgeofMicrosoftExcel including ChartsandPowerAdd-Ins. Experiencedinusing nestedIf statements,
Index and Lookuptables, Pivot tables, Sumproductandotherdata analysis functionalityto analyse andreport information
for Management,Supervisors, FundersandFundingapplications.Someexperienceindevelopingadditional functionality
in VBA whenthis is moreexpedientthanapplying builtin functionalityfor complexdatacreation andanalysisorfor data
cleansing.
 ExperiencedinusingMicrosoftExceltocreateprototype modelsinsoftwaredevelopmentprojectssuchasa risk analysis
andmanagementtoolfor IT security, telephonetraffic analysis for a majorbank,investigatingthe use of neuralnetworks
andweightedinheritanceinmonitoringperformanceproblemsinrelationaldatabasesandapplyingknowledgebased
techniquesto improvereturn ratio onmailshotcampaignperformance. Ihave written VBA scriptsto cleansedata and
makeworkbooksmoreuserfriendly and algorithmstomapdatato funderreportingrequirements.
 Enjoymathematicalmodelling.Goodknowledgeofformulatranslationthroughworkingintelecommunicationsand
statisticalanalysis via studying experimental psychology,andcangeneratestatisticalanalysisand regressionwithin
Excel.
 Canapply statisticalknowledgetoreportthe significanceofchangesindatapatternsand createmeaningful graphsto
showtrends and projections,forexampleensuringthatteamsmeetthe KPIs to retain the Legal Aid Agency QualityMark
anddisplayingtrends andprojectionsfrom clientprofileinformationtosupportfundingbids.
 Spent several years billingandreportingalllegalhelpworkbefore passingover to an accountancyfunction.
TRAINING, SUPPORT, WEB AND PROJECT MANAGEMENT
 As an experiencedtrainer,I supportandtrain colleaguesintheiruseof casemanagementandofficeapplications.
 Advanced knowledgeofMicrosoftWord, PowerPointandPublishergainedthroughtheproductionofsoftware manuals
andtrainingmaterials.As an experiencedtechnical authorandtrainer,I have written fully crossreferenced,indexedand
stylised software manualandtechnicalreferencemanualsforworldleadingcellularplanningsoftware,trainingcourse
materialsfor cellularplanningandriskanalysissoftware andtrainingcoursesfor CLAIT Plus, BTEC,Cityand Guildsand
ECDLIT courses.
 When workinginsoftware development,wastrained andgainedexperienceofavariety of ProjectManagementsystems.
I understandtheadvantages of workingwithina structuredenvironmentthat encouragesacontinualflowofinformation
andcommunicationwithinaproject,withdefinedmilestones,SMART ObjectivesandKey PerformanceIndicators.
 Responsibleforupdating LawCentrewebsites. FamiliarwithHTML,CSSand GoogleAnalytics. SomeknowledgeofPHP
andMYSQL for examplecreatingadatabaseandcodeforan onlinepetitiononour mainwebsiteandto correcterrorsin
WordPress sites (the latter developedexternally).

3.  As I am familiarwithHTMLandXMLIwouldfeel confidentworkingwithinaSharePointenvironment.
 When managingacustomerservicedepartment,developedsupportingsystems(databasesandspreadsheets)to track
supportissues to ensurethat we metServiceLevel Agreements for our customers,workingcloselywithsoftware
developers, consultantsandproductmanagerstodeveloptimelyfixes and work-arounds.
SUMMARY OF QUALIFICATIONS
 HNCand ONCin ElectronicsandCommunicationsEngineering
 C&G Youth TrainerandDirectTrainerCertificates
 Various OU level 2 andlevel 3 degree modules(Psychology– particularinterestinExperimentalStatistics,AI and
Problem Solving)
 OUCertificate – Introductionto Managementinthe ThirdSector
 Level 1 and 2 CertificatesinCounselling
 8 GCEO Levels includingMathsandEnglish
TRAINING/SKILLS
 Advanced/Expert knowledgeofMicrosoftApplications (Office2013andearlier)including Excel withVBA, PowerPointwith
VBA, Accesswith SQL,Word, Publisher(thoughI prefer FrameMaker),SSRSReportBuilder3.0 with knowledgeofSQL
thoughmost recentlyfor MI/Reportingservices.
 Basic System administrationofWindowsserver 2012and2008 includingActiveDirectoryandsomeknowledgeofIIS.
 GoodwebdevelopmentandhostingskillsHTML andCSS,Adobe CS4and a littlePHP andMySQL
 Professionallytrainedin a variety of DatabaseAnalysis/Design/DevelopmentMethodsincludingRDBMS,SSADM 4,
OOS,KBS andRAD. TheoreticalknowledgeofAGILE.
 Professionallytrainedin ProjectManagementincludingPRINCE(Introduction)and Prompt(BIS) and PROPS (Ericsson).
FamiliarwithMicrosoftProjectandProjectEstimatingtechniques.HaveusedVisio anda variety of bespoke
design/chartingsoftware.
 GoodknowledgeofWindowsand homeusage of UbuntuLinux.Previous experienceofSun Solaris,HP Unix andearly
MacOSandAUX.
 Previous programmingexperience (historic)in COBOL,FORTRAN,C, C++, Pascal,Visual Basic,Developmental SQL,
PROLOG,LISP anda variety of KBS/AI shells (Level 5 Object,NexpertObject).
REFERENCES
 Available on request/interview.