1. TONI THOMAS
 tonilthom@gmail.com
 www.linkedin.com/pub/toni-thomas/3a/529/6b6/en
 770.940.1582
I strategicallyworkveryclose withthe Directorof Operations(DOO) Directorof Sales(DOS) andInside
Accountmanagersin an efforttocreate a common groundforour Rydercustomers. I playa keyrole in
facilitatingthe monthlyBusinessUnitcallswith customersaswell asteammembersfromthe Ryder
field.
PROFESSIONALEXPERIENCE
Account Manager/CollectionAnalystII:
 Responsible for managingthe pastdue accountsin the BusinessUnit
 Assistedcustomerswithanyissuesorconcernstheyare havingon theirinvoices
 Collaboratedwiththe CustomerDevelopment Managersinan efforttoresolve
customers’concernswithin30days or less
 Familiarwiththe Full Service Leasecontractsaswell asable to contact potential
customersofferingourservices
 Assistedthe BusinessAnalystwithanyresearchandcreditsmemosthatneededtobe
processedforthe SalesTeam
QualityAssuranceAssociate forSafety Services
 Managed an Excel spreadsheetwithover2000 DOT driversupdatinginformationdailyin
an efforttokeeprandomdrug selectionsincompliance.
 Assisteddriverswiththeirdrugandalcohol resultsuponrequest
 FamiliarwithDOTregulationsregardingdrugandalcohol testing
 Keptdriversincompliance withOSHA regulationsasneeded
 FamiliarwithCARMS,FIS system;Salesforce.com,SAP,Mainframe,AS400
 Managed a DOT bookwithany updatedregulationsthatcame out andneededtobe
providedtothe drivers.
 ConductedCustomerSurveyInterviews(CSI) daily
Human Resources Coordinator/ExecutiveAdministrativeAssistant:
 Over4 yearsof experiencewithassisting HumanResourceswith Benefitsmeetings and
processingrequirednewhire paperwork
 Pointof contact for any HumanResourcesrelatedquestionssuchasFMLA requirements, LOA
time off,vacations.
 Coordinatedandexecutednewhire on-boardingandpost-boardingprocess

2.  Provide executiveassistance tothe companyVice Presidentwithdistributingmanagerial
reports,coordinatingreportingscheduleswith25Managersand 16 Team Leads,and executing
administrativetasks.
PREVIOUSEMPLOYERS
2005 – Present CollectionAnalyst/AccountManager/RyderTransportation Alpharetta,GA
CustomerService/Associate II RyderFleetProducts Alpharetta,GA
2001 – 2004 Executive Administrative Assistant/ Encore RMI Las Vegas,NV
Human ResourcesCoordinator
EDUCATION & CREDENTIALS
ANTHEMCOLLEGE ONLINE,Phoenix,AZ
 Associateof Science: BusinessManagement; February2008
PennFoster,Atlanta,GA
 Bachelors ofScience: Human Resource Management– anticipatedGraduationSeptember2015
The Voice of the CustomercommitteememberwithRyderTransportation