Luvenia Anderson has over 10 years of experience in customer service, clerical, and administrative roles. She has strong attention to detail and skills in Microsoft Office, data entry, and inventory management. Her current roles include monitoring events at large arenas, emissions testing for the state of Illinois, filing and copying documents, and organizing hydration stations for runners. She also has internship experience in business management, document management, computer repair, and as an election judge.

1. Luvenia Anderson
773.322.8560 - Luvenia@live.com
Professional Profile
Detail-orientated professionalwith a drive for efficiency and accuracy. Resourceful with an ability to work in any customer service
environment. Determined to utilize employment experiences to improve a company’s outcomes and to add value to a team. Strong
attention to detail with a keen eye for following processes and procedures. Ability to execute initiatives effectively.
Skills Profile
Intermediate knowledge and experience with Microsoft Office Suite 2010, Windows 2000/ XP / 7, Mac OS X Leopard / Snow
Leopard, Cisco IT Essentials and data entry
Employment Experience
Monterey Security Chicago, IL
Guest Services March 2015-Present
 Monitor events at large arenas such as Soldier Field, UIC Pavilion, and Toyota Park
 Assist customers to seats; pass out concert favors at artists’ request
 Scan tickets for entry of arena
 Maintain order in the arena by keeping aisles clear
Applus Technology Chicago IL
Emissions Lane Inspector January 2015-Present
 Test cars for the State of Illinois emissions test
 Meet quota of 24 cars a hour
 Safely perform test and deliver results to motorist
Randstad Chicago, IL
Clerical Prime Timer October 2014-Present
 File and make copies of documents to meet quota
 Verify and organize information in an organized environment
 Take inventory of varieties of documents
 Follow standard operating procedures to ensure that all processes are within guidelines
 Strong ability to work independently and in a team environment
 Provide a quality product to a valuable client
 Aim to meet all service agreements with in deadlines
CARA (Chicago Area Runners Association) Chicago, IL
Hydration Distribution Organizer August 2014-Present
 Organize and create a welcoming environment while providing excellent customer service to association’s members
 Sterilize, distribute and combine correct ratio of water to Gatorade concentrate to help keep members properly hydrated
 Transport and assemble distribution stations for marathon trainers
Photogenic Inc. Chicago, IL
Sales Photographer August 2014-October 2014
 Welcomed and directed guests at various Chicago sightseeing attractions
 Took quality souvenirphotographs forvenue guests
 Invited customers to view their photos and completed sales of souvenir photographs
 Engaged in a friendly manner with all guests to ensure a high degree of customer satisfaction with their sightseeing experience
UBS Chicago, IL
Business Management Intern February 2014-July 2014
L3 Cost Conversion Analyst
 Responsible for allocating actual budget dollars for four (4) UBS IT departments: Data IT, Ops IT Investment IT and Distribut ion
IT
 Reviewed invoicing process to ensure regions were charged for the correct number of tickets
 Performed currency conversion to Swiss Franc for various currencies
 Responsible for reviewing 175 page Employer System Access Control distribution list for the Distribution Control Project
 Monitored employees’ systemaccess quarterly for the bank

2.  Initiated access controlrecertification process for 20 business managers
 Tracked recertification responses and facilitated reminder notices if necessary
 Submitted access transfers for 20 managers as requested
Cook County Clerk Circuit Court Chicago, IL
Document Management Intern July 2013-August 2013
 Organized and filed 50,000 documents for the Chancery Department in preparation for archival storage
 Maintained great attention to detail and accuracy when executing processes and procedures ofCook County
University of Chicago Chicago, IL
Computer Repair Intern November 2005-May 2006
 Gained knowledge in employee equipment setup and minor hardware repair
 Conferred with staff to establish requirements for new systems and/ormodifications
 Executed great customer service to provide support to various end users at the University
Project Exploration Chicago, IL
Office Intern November 2004-May 2005
 Maintained and updated filing, inventory, mailing, and database systems
 Opened, sorted,and routed incoming mail, answered correspondence,and prepared outgoing mail
Education
Year Up Chicago / Harold Washington College Chicago, IL
Basic Certificate in Computer Information Technology Systems – July 2014
Harold Washington College Chicago, IL
Associates ofLiberal Arts (AA) – July 2012
Volunteer Experience
Board of Election Commissioners for the City of Chicago Chicago, IL
Board of Elections Judge November 2012-Present
 Prepare for political elections, which include opening and closing the polls
 Responsible for maintaining election materials
 Provide assistance to inexperienced and physically disabled voters
 Provide services needed for citizens to cast all ballots secretly on paper as well as electronically
 Ensure only qualified voters are permitted to vote and each qualified voter is permitted to vote once
 Responsible for tallying votes after the polls have closed
 Responsible for certifying the election results in precinct